AUTOMATIC ATTENDANT SETUP
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Type in the DTMF characters to recover a call on hold.
Attendant Transfer Sequence:
Type in the DTMF characters to transfer a call to the human attendant.
This call transfer is by default “Blind”, that is to say that the unit transfers the call
and hangs up.
This transfer can also be “supervised” (put the prefix
@
at the beginning of the
transfer sequence). In this case the unit only hangs up once it is sure the call
has been answered.
In the case that there is no answer it sends the call to the system mailbox (99,
999, 9999, 99999 or 999999 depending whether the extensions are numbered
by 2, 3, 4, 5 or 6 digits respectively).
6.4.5 System Settings I
Rings to Answer
(This field is only valid if the “Repetitions” parameter of the
Ring Signals screen is set to 1)
:
Select the number of rings before the unit answers an incoming call:
0 indicates that the call will be picked up at the beginning of the first ring.
1 means that the unit will be picked up at the beginning of the second ring.
2 indicates that the call will be picked up at the beginning of the third ring.
Answer Timeout (Secs.):
Select the maximum waiting time (in seconds) when an incoming call is
automatically transferred to an extension. If the time elapses and the
extension is not answered, the unit recuperates the call.
Option Selection Timeout (Secs.):
Select the time available to users to choose an option after hearing a menu.
