AUTOMATIC ATTENDANT SETUP
50
11. REC_BACK
“Please leave your
message after the tone
or press the star key to
go back to the automatic
attendant”
“BEEP”
Allows the caller to leave
a message in this
mailbox. After the
message, the caller may
either hang up or still
press the star key to go
back to the automatic
attendant
(If * is pressed)
Plays the automatic
attendant welcome
message
(1)
Dialing “*” while this program is in operation opens the mailbox query menu for this mailbox.
(2)
If the mailbox owner´s name has been recorded but a personalized greeting message has
not been recorded, this program plays the owner´s name and the standard greeting
message.
(3)
This option only appears in the menu if the “Forwarding extension” has been programmed.
(4)
This option only appears if the number of messages is different to zero.
(5)
During the “Night” interval the call is transferred to the system mailbox as the human
operator is not available.
(6)
If a personalized greeting message is being used this program operates like MBENTRY.
(7)
If the mailbox owner’s name has been recorded in the ABC directory this message will be
“
Extension number x, name x
”.
(8)
It is possible that several mailboxes use the same Call forward extension (eg Secretary) in
which case it is essential that the mailbox owner name is recorded as it allows the secretary
to know the source of the messages.
(9)
Default program if
“Deposit” was selected in the “Mailbox Deposit Program” field of the
configuration wizard
(10)
Default program if
“Menu” was selected in the “Mailbox Deposit Program” field of the
configuration wizard
(11)
Default program if
“Call Back” was selected in the “Mailbox Deposit Program” field of the
configuration wizard
•
Click
OK
to validate modifications.
•
Restart the procedure for each DDI number in order to get different functions.
6.6 Recording the Automatic Attendant Greeting Messages
The messages played are HELLO_DAY, HELLO_NIGHT and HELLO_BREAK
for the DAY, NIGHT and BREAK modes respectively.
Each of these messages must be personalized to present the caller the
previously defined options.
6.6.1 Message Recording by Phone
To record the messages by phone, call the voice mail system and:
•
When the unit asks for the password, press #.
