Juniper JRR200, Руководство по оборудованию

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CHAPTER 6
Contacting Customer Support and
Returning the Chassis or Components
• Returning the JRR200 Chassis or Components on page 69
Returning the JRR200 Chassis or Components
• Returning a JRR200 Route Reflector or Hardware Component to Juniper
Networks on page 69
•
Listing the JRR200 Route Reflector Component Details with the CLI on page 70
•
Locating the Serial Number on the JRR200 Route Reflector or Component on page 70
• Contacting Customer Support on page 71
• Packing a JRR200 Route Reflector or its Components for Shipping on page 71
Returning a JRR200 Route Reflector or Hardware Component to Juniper Networks
To return a JRR200 route reflector or hardware component to Juniper Networks for repair
or replacement, follow this procedure:
1.
Determine the part number and serial number of the JRR200 route reflector or
component. See
“Locating the Serial Number on the JRR200 Route Reflector or
Component” on page 70 .
2.
Obtain a Return Materials Authorization (RMA) number from JTAC. See “Contacting
Customer Support” on page 71 .
NOTE: Do not return the JRR200 route reflector or any component to
Juniper Networks unless you have first obtained an RMA number. Juniper
Networks reserves the right to refuse shipments that do not have an RMA.
Refused shipments are returned to the customer via collect freight.
3.
Pack the JRR200 route reflector or component for shipping.
For more information about return and repair policies, see the customer support webpage
at
https://www.juniper.net/support/guidelines.html .
69 Copyright © 2018, Juniper Networks, Inc.