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features of SiriusXM Guardian™ are available
everywhere at all times, particularly in remote or
enclosed areas.
How It Works
1. Push the SOS Call button; the indicator
light will turn green indicating a call has
been placed.
NOTE:
In case the SOS Call button is accidentally
pushed, there is a 10 second delay before
the SOS call is placed. The system will
verbally alert you that a call is about to be
made. To cancel the SOS Call connection,
push the SOS Call button or press the Cancel
button on the touchscreen within 10
seconds.
During an SOS Call, the Bluetooth® paired
phone is disconnected so incoming or
outgoing calls will go through mobile versus
the hands-free system which is not available
due to the SOS Call.
2. Once a connection between the vehicle and
a SiriusXM Guardian™ Customer Care agent
is made, the SOS Call system will connect
your vehicle to a SiriusXM Guardian™
Customer Care agent who will stay on the
line with you.
NOTE:
Calls between the vehicle occupants and the
SiriusXM Guardian™ Customer Care center may
be recorded or monitored for quality assurance
purposes. Through your enrollment in and use
of the SiriusXM Guardian™ services, you
consent to being recorded.
SOS Call System Limitations
Vehicles that have been purchased in the US
and that travel into Mexico and Canada may
have limited services. In particular, responses
to SOS calls or other emergency services may
be unavailable or very limited. Vehicles
purchased outside the United States and
Canada are unable to receive SiriusXM
Guardian™ services.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected:
The SOS light will continuously be illuminated
red.
The screen will display the following message
“Vehicle phone requires service. Please
contact your dealer.”
An In-Vehicle Audio message will state
“Vehicle phone requires service. Please
contact your dealer.”
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop SOS Call system operation.
These include, but are not limited to, the
following factors:
The ignition key has been removed from the
ignition and the delayed accessories mode is
active.
The ignition key is in OFF position.
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