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For the examination of your warranty claim, a copy of the purchase bill or of the receipt
is required. We return the product unprocessed against a charge if this proof is missing.
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In case of products arriving without precise error description at our facilities (“Defective”
or “For Repair” is not sufficient), we have the right to select between carrying out of a
liable to pay the costs fault diagnosis or the non-repaired returning against a service
charge.
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In case of inadmissible complaints (no fault is detectable, probable operator error), the
product is self-consciously returned against a service charge.
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We can only accept returned products in original
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packing or equivalent wrapping.
The warranty claim is endangered by missing original or inappropriate wrapping.
Resulting transport damages cause the expiration of the warranty claim.
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Products which were not delivered by us are returned in a non-repaired manner against
a service charge.
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isel Germany carries the transportation charge for returns from warranty claims. The
sender bears all other haulage. Product sent in without paid transportation charges can
not be accepted for organizational reasons.
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As for the rest, the sales conditions, delivery conditions, and terms of payment of
isel Germany are valid without change.
