6.2 RMA Policy
“RMA” stands for Returned Merchandise Authoriza-
tion.
1.
A warranty claim must be made promptly and
must be received during the applicable warranty
period by IEI or your authorized IEI distributor.
2.
If it becomes necessary to return a product for
repair and/or adjustment, prior authorization
from IEI or your IEI-authorized distributor
must
be obtained. Instructions as to how and where
these products should be shipped will be provided
by IEI or your IEI-authorized distributor.
3.
Any product or component returned for exami-
nation and/or warranty repair shall be sent to IEI
in Canton, Massachusetts, or any of their author-
ized representatives. All items
must
be returned
at the customer’s cost (freight prepaid), quoting a
return authorization number which is available
from the Service department. All products or com-
ponents repaired or replaced under warranty will
be returned to the customer at IEI’s cost using UPS
(United Parcel Service) or an equivalent service.
4.
In all cases, IEI or your IEI-authorized distributor
has sole responsibility for determining the cause
and nature of failure, and IEI’s or the distributor’s
determination with regard thereto shall be final.
5.
All parts that are replaced under warranty will
become the property of IEI.
Chapter 5: Miscellaneous Information
6.2 RMA Policy
6-2
prox.pad plus Install/Program. Manual, PPP, D2
