Intermec Trakker Antares 2475, Руководство пользователя

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Chapter 4— Troubleshooting and Maintaining the Terminal
62 Trakker Antares 2475 Vehicle-Mount Terminal User’s Manual
Problems While Configuring 802.1x Security (continued)
Problem Possible Solution
The terminal indicates that it is
authenticated by emitting a low beep and a
high beep, but it does not communicate
with the host. Make sure that the terminal IP address, host IP address, subnet mask,
and default router are properly configured for your network.
Note: Do not cold boot the terminal. Cold booting the terminal resets
the time and date.
The “AUTHENTICATING” message
does not appear on the screen, and the
Network Connect status light is not on. The terminal may not be communicating with your MobileLAN access
point. Make sure that:
•
the network name on the terminal is the same as the network name
(SSID) of the access point that you are trying to communicate with.
The default network name is “INTERMEC.”
•
the Network Activate command is enabled on your terminal.
The 802.1x security network may not be active. Make sure that the
Odyssey server software is properly installed and configured on the
server PC. For help, see the documentation that shipped with your
server software.
The terminal indicates that it is not
authenticated by emitting a high beep and
a low beep.
This error code appears on the Error
Logger screen:
0x377
Make sure that:
•
the User Name and Password parameters on your terminal match
the user name and password on your Odyssey server. You may need
to re-enter the password on both your terminal and Odyssey server.
•
on your Odyssey server, the user and group are allowed and the
group policy is allowed to log in to the Odyssey server. For help, see
the documentation that shipped with your Odyssey server software.
•
the IP address and secret key for your MobileLAN access point must
match the IP address and secret key on your Odyssey server. You
may need to re-enter the IP address and secret key on both your
MobileLAN access point and Odyssey server.
•
your Odyssey server is active and that it can communicate with your
MobileLAN access point. You can use the PING command to
determine communications.
•
the Odyssey server software is running on the server PC.
•
the UDP port (standard RADIUS port, 1812) on your Odyssey
server is active. For help, see the documentation that shipped with
your Odyssey server software.
The “AUTHENTICATING” message
does not appear on the screen. The
Network Connect status light turns on. The terminal may not be communicating with the MobileLAN access
point that you want it to communicate with. Make sure that the
network name on the terminal is the same as the network name of the
access point that you are trying to communicate with. The default
network name is “INTERMEC.”
The MobileLAN access point that you are trying to communicate with
may not be communicating with the Odyssey
™
server. Make sure your
MobileLAN access point is turned on, properly configured, and has
802.1x security enabled.