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Trakker Antares 242X Handheld Terminal User’s Manual

Troubleshooting and

Maintaining the Terminal

This chapter lists problems you may encounter while using the terminal
and provides some possible solutions. It also describes how to boot or reset
the terminal, replace the antenna, and clean the screen and scan module
window.

This chapter covers these topics:

• Problems and solutions

• Guidelines for managing batteries

• Booting the terminal

• Troubleshooting a locked up application

• Resetting the terminal

• Maintaining and cleaning the terminal

Содержание Trakker Antares 2400

Страница 1: ...the menu system operating the terminal in a network and troubleshooting problems If you need to learn how to configure the terminal develop and use applications run diagnostics use reader commands and configuration commands or use default and optional applications you also need to download the Trakker Antares 2400 Family System Manual P N 071389 ...

Страница 2: ...Trakker Antares 242X Handheld Terminal User s Manual ...

Страница 3: ...Trakker Antares 242X Handheld Terminal User s Manual ...

Страница 4: ...rprint i gistics INCA under license InterDriver Intermec Printer Network Manager IRL JANUS LabelShop Mobile Framework MobileLAN Nor Ware Pen Key Precision Print PrintSet RoutePower TE 2000 Trakker Antares UAP Universal Access Point and Virtual Wedge are either trademarks or registered trademarks of Intermec Technologies Corporation Throughout this manual trademarked names may be used Rather than p...

Страница 5: ...d to move all information about terminal emulation applications into a separate guide that ships with the manual The TRAKKER Antares Terminal Emulation User s Guide now contains all the information you need to configure and use terminal emulation applications All other information is covered in this user s manual 004 7 1998 An addendum P N 067224 001 was added to this manual The addendum provides ...

Страница 6: ...70451 the Trakker Antares 2400 Family Firmware V6 15 Instruction Sheet P N 071388 and the Trakker Antares 2400 Family Firmware V6 20 Instruction Sheet P N 071867 Explained the new features and changes for firmware versions 6 X through 7 12 changed all references from the Model 200 Controller to the DCS 30X the data collection server that replaces the Model 200 Controller added information about th...

Страница 7: ...Main Battery Pack 8 Charging the Main Battery Pack 9 Removing and Installing the Main Battery Pack 9 Learning About the Backup Battery 11 Charging the Backup Battery 12 Removing and Installing the Backup Battery 12 Disposing of the NiCad Backup Battery 15 Recognizing a Low or Discharged Battery 15 Managing Battery Power 16 Using the Keypad 16 Finding the Special Keys 17 Typing the Characters Print...

Страница 8: ...nfiguring the RAM Drive 43 Configuring Flash Memory 44 Operating the Terminal in a Network 45 How the Terminals Fit Into Your Network 46 Using Serial Communications on the Terminal 51 Choosing a Communications Protocol 52 Binary Protocol 52 Configurable Protocol 52 Master Polling Protocol 53 Point to Point Protocol 54 Polling Mode D Protocol 54 Using RF Communications on the 2425 55 Planning the N...

Страница 9: ...ems Transmitting Data Through the Intermec Gateway or DCS 30X 79 Problems Scanning Bar Code Labels 79 Guidelines for Managing Batteries 82 Booting the Terminal 83 Booting the Terminal on Resume 83 Using the Boot Menu 84 Troubleshooting a Locked Up Application 85 Resetting the Terminal 85 Maintaining and Cleaning the Terminal 87 Replacing the Antenna 87 Cleaning the Scan Module Window and Terminal ...

Страница 10: ...Contents viii Trakker Antares 242X Handheld Terminal User s Manual ...

Страница 11: ...ny circumstances Someone capable of providing first aid must always be present for your safety First aid Always obtain first aid or medical attention immediately after an injury Never neglect an injury no matter how slight it seems Resuscitation Begin resuscitation immediately if someone is injured and stops breathing Any delay could result in death To work on or near high voltage you should be fa...

Страница 12: ...re de fonctionnement d une méthode d un état ou d un rapport qui doit être strictement respecté pour éviter l occurrence de mort ou de blessures graves aux personnes manupulant l équipement A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to prevent equipment damage or destruction or corruption or loss of data Attention Une précaution vo...

Страница 13: ...ocuments in PDF format To order printed versions of the Intermec manuals contact your local Intermec representative or distributor Visit the Intermec technical knowledge base Knowledge Central at http intermec custhelp com to review technical information or to request technical support for your Intermec product Telephone Support These services are available from Intermec Technologies Corporation S...

Страница 14: ...te maintain and troubleshoot them Use this manual in conjunction with the Trakker Antares 2400 Family System Manual P N 071389 which contains detailed information about configuring operating and programming all terminals in the 2400 Family Before you install and configure the 242X you should be familiar with your network and general networking terms such as IP address Related Documents The Interme...

Страница 15: ...w to start using the 242X This chapter covers these topics Overview of the Trakker Antares 242X terminals What s new Using the terminal for the first time Unpacking the terminal Learning about the terminal s batteries Using the keypad Using the screen Learning about the status icons Learning about the audio signals Using the terminal s serial ports Using the scan module Connecting to a serial devi...

Страница 16: ...d files and 512K of RAM reserved for custom applications The 2420 also has an integrated input output I O port to transmit data to and accept data from a host computer or other serial device using RS 232 communications 2425 The 2425 has all of the same functionality as the 2420 with the additional ability for real time communications through an RF network The 2425 can communicate with a host eithe...

Страница 17: ...racters and supports double byte characters user programmable fonts and bitmap graphics Scanner LEDs The scanner LEDs indicate the status of bar code scanning The 242X also has status icons and a beeper that provide you with feedback for terminal operations Keypad The 242X ships with a 56 key keypad and overlay to match the application and language you ordered Serial port The serial port supports ...

Страница 18: ... density or PDF417 capable 4MB flash memory configured as an additional 2MB flash drive for custom applications except BIN files and files pre loaded with different Asian fonts or configured for 802 1x TTLS security TE 2000 IBM 3270 TE 2000 IBM 5250 and TE 2000 VT 100 220 320 and ANSI terminal emulation application and keypad Data Collection Browser dcBrowser application Trakker Antares ROM DOS su...

Страница 19: ...tteries Belt Clip The belt clip P N 064022 lets you attach the terminal to your belt and have it hang at your side so you can have both hands free The belt clip snaps around your belt and a Velcro strap holds the terminal to the belt clip Handstrap The elastic handstrap P N 064020 attaches to the back of the terminal to let you hold the terminal easily and securely for long periods of use Holster ...

Страница 20: ... to 68 6 cm 30 in away depending on the bar code height and density Long Range Scan Module This scan module P N 069224 is an integrated scanner that lets you scan bar code labels from up to 5 2 m 17 ft away depending on the bar code height and density Advanced Long Range Scan Module This scan module P N 072618 is an integrated scanner that lets you scan bar code labels from up to 8 2 m 27 ft away ...

Страница 21: ...ut batteries see Learning About the Terminal s Batteries on page 8 3 Press q to turn on the terminal For more information about the keypad see Using the Keypad on page 16 4 Optional Set the time and date For help using the TRAKKER Antares 2400 Menu System see Configuring the Terminal with the Menu System on page 35 5 Optional Configure the serial port parameters For more information see Using Seri...

Страница 22: ...nerate it Attention Danger Le paquet de piles d ions de lithium qui est utilisé dans cet appareil peut presenter un risque feu ou un risque chimique de brûlure s il est maltraité Il ne faut pas le désassembler le réchauffer à une température plus élevée que 100o C 212o F ou l incinérer The main power source for the terminal is a lithium ion battery pack Follow these tips to get the best battery pe...

Страница 23: ...al Link Adapter Quick Reference Guide P N 065826 Removing and Installing the Main Battery Pack If the main battery pack charge goes low you need to replace it or charge the battery pack as soon as possible Removing the battery pack while the terminal is on may cause loss of data Attention Ne détachez pas le jeu de piles pendant que le lecteur est actif car cela pourrait entraîner la perte de donné...

Страница 24: ...our hand 242XU103 eps To install the battery pack 1 Place the battery pack into the upper larger half of the battery compartment with the connector end facing the connector pins in the battery compartment 242XU082 eps Connector end Connector pin 2 places Slots 2 Slide the battery pack toward the top end of the terminal so that the battery pack slots hook into the battery compartment slots Make sur...

Страница 25: ...es The backup battery is a NiCad battery that is designed to back up all memory and the real time clock while you remove a discharged main battery pack and insert a charged battery pack You can remove and replace the backup battery if it will no longer hold a charge or if the battery is dead If you turn off the terminal and do not use it the backup battery will provide backup battery power for a m...

Страница 26: ...ll a fully charged main battery pack For help see Removing and Installing the Main Battery Pack on page 9 2 Leave the terminal turned off and let the main battery pack charge the backup battery The backup battery will be fully charged in approximately 18 hours After you finish charging the backup battery the main battery pack will still have most of its power remaining Note The backup battery char...

Страница 27: ...to allow the T bar to slide out of the T bar opening on the bottom end of the terminal Move the handstrap out of the way to open the battery door 242XU079 eps Battery door latch TOP BOTTOM 4 Remove the main battery pack For help see Removing and Installing the Main Battery Pack on page 9 5 Remove the backup battery a Gently pull the backup battery wire connectors to disconnect the backup battery 2...

Страница 28: ...kup battery Battery compartment 2 Firmly push together the backup battery wire connector and the terminal wire connector until they lock The connectors are keyed so they cannot be connected incorrectly 242XU086 eps Battery wire connectors Backup battery 3 Gently fold and push the backup battery wires into the open area of the backup battery compartment near the wall 242XU089 eps Folded wires 4 Ins...

Страница 29: ... legislation that prohibits discarding these batteries into the municipal waste stream If you have any question on how to recycle or dispose of the NiCad backup batteries contact your local county or state hazardous waste management office Recognizing a Low or Discharged Battery The battery pack is the main power source for the terminal and it charges the backup battery when required If the main b...

Страница 30: ...terminal and the Battery icon blinks The backup battery charge is low Press q to turn off the terminal Keep a charged main battery pack installed in the terminal The battery pack will fully charge the backup battery in approximately 18 hours You are going to store the terminal for more than a day Save your data and end your terminal session to minimize the risk of data loss Press q to turn off the...

Страница 31: ...eys Before you use the terminal s keypad make sure you are familiar with the different types of keys on the keypad You need to use these special keys on all keypad options The special keys that you use to type characters or perform functions are explained in the next sections Enter Enter I O F1 F2 F F F3 F F F4 F F F5 F F 8 1 2 3 6 5 4 7 9 0 f f A B C D E F G H I J K L M N O P Q R S T U V W X Y Z ...

Страница 32: ...e terminal s Suspend Resume key is the q key on the top left side of the keypad When you press q to turn off the terminal the terminal does not actually shut off but goes into a Suspend mode In Suspend mode the terminal continues to power all memory and turns off the power to most of the hardware This mode is referred to as off in the rest of this manual When you press q to turn on the terminal th...

Страница 33: ...unless the second key that you pressed is another modifier key that is different from the first one that you pressed To flush the or key from the buffer without performing any action just press the key again The icon turns off To use the Function Left Function Right Control and Shift keys 1 Press or The Function Left Function Right Control or Shift icon appears on the terminal s screen For example...

Страница 34: ... English French German Italian Portuguese and Spanish Like the English alphanumeric keypad you use the Western European keypad to enter all the characters printed on or above the keys For help see Typing the Characters Printed on the Keypad on page 17 You can also use the international keypad to type characters with diacritical marks Note Although the English alphanumeric keypad does not show all ...

Страница 35: ... TE 2000 3270 When you order a TE 2000 application you also receive the appropriate TE 2000 keypad overlay TE 2000 keypad overlays let you enter the same keys that you can enter from a VT ANSI keyboard an IBM 5250 keyboard or an IBM 3270 keyboard Like the 56 key alphanumeric keypad overlays the TE 2000 keypad overlay lets you enter all the characters printed on or above the keys For help see Typin...

Страница 36: ...s stored in the keypad buffer until you press another key When you press a second key the key combination is entered into the terminal and the icon turns off 242XU117 eps Caps Lock This icon turns on when you press Z to enable the Caps Lock feature and type all alphabetic characters as uppercase letters When you press Z to disable Caps Lock the icon turns off 242XU112 eps f Function Left This icon...

Страница 37: ...ent or received from the 2425 For help see Chapter 3 Operating the Terminal in a Network This icon turns on when one or both of the batteries have a low power charge The Battery icon appears with the terminal turned on or off Status Icon Situation 242XU110 eps Battery Remains on and the 242X beeps every 15 seconds The main battery pack has about 5 to 45 minutes of power left Blinks The backup batt...

Страница 38: ...e of the audio signals you may hear Audio Signals Audio Signal Situation High beep You entered valid data the terminal decoded a label or the terminal decoded the last row of a two dimensional bar code Low beep You entered a valid command or the data you entered was stored Low beep every 15 seconds The main battery pack is low You need to replace or recharge the battery pack For help see Learning ...

Страница 39: ... 2 5 T R A K K E R AN TA R ES 2 4 2 0 COM1 serial port COM 4 serial port COM 4 serial port COM 3 serial port COM ports This illustration shows the locations of the COM ports on the 2420 and 2425 COM Port Descriptions Port COM Port Designation for Applications COM1 Use for serial port communications on the terminal You can use the Trakker Antares TD2400 communications dock or the Trakker Antares op...

Страница 40: ...ee the instructions that ship with the module For a list of available input devices see Input Devices for the Input Device Module in Appendix A Note You must have a scan module serial module or input device module attached to use the terminal When you unpack the 242X these bar code symbologies are enabled Code 39 Code 128 PDF417 242X terminals with the PDF417 scan module option only UPC EAN To sca...

Страница 41: ... keypad are lit in a yellow color After you successfully scan the bar code label the LEDs are lit in a green color The LEDs turn off after 2 seconds unless you start scanning another label 5 Release the Scan button Note You can configure scanning options to scan multiple bar code labels without pressing the Scan button each time For help see Scanning Options on page 28 NANCY Quiet zone before and ...

Страница 42: ... above or below the bar code label and press the scan button or the trigger I O F1 F2 F4 F3 F5 Fn L A B C D E F G H I J K L M N O P Q R S T U Z V W X Y Fn R Ent er 7 8 9 4 5 6 1 2 0 3 Tab Esc 242XU200 eps Scanner LEDs 2 places Scan button TR AK KE R AN TA RE S 24 25 3 Pass the beam over the bar code label in a steady sweeping motion The terminal emits an audible crackle sound indicating that the t...

Страница 43: ... Antares 242X Serial Interface Module COM4 For help see the Trakker Antares Serial Interface Module Instruction Sheet P N 067690 using the modem COM3 option on a 2420 For help see the next procedure To connect to a serial device using the modem 1 Plug one end of an RJ11 cable into the connector on the 2420 2 Plug the other end of the cable into a phone jack 242XU198 eps To phone line I O F1 F2 F4 ...

Страница 44: ...on you can configure 2MB as drive D Use this flash drive to store large lookup tables and data files You can store up to 128 files on drive D You can also use the 4MB flash memory option to store double byte fonts To configure this flash memory see Configuring Drives and Memory on the Terminal on page 43 Note If you have a terminal with the 802 1x TTLS security option drive D is not available to s...

Страница 45: ... drive to store large lookup tables and data files This option is not available if you are also using the modem option Malloc or Free Memory On the terminals applications are customer defined You have 512K total RAM that you can use for the application execution space You can also configure this RAM to be the RAM drive up to 256K The remaining RAM is the Malloc free memory pool Application executi...

Страница 46: ...Chapter 1 Learning About the Terminal nugget 39 AGaramond 32 Trakker Antares 242X Handheld Terminal User s Manual ...

Страница 47: ...methods that you can use to configure the 242X and its memory and drives It also explains how to configure the terminal using the TRAKKER Antares 2400 Menu System This chapter covers these topics How to configure the terminal Configuring the terminal with the menu system Configuring drives and memory on the terminal 2 ...

Страница 48: ...ion commands This method is a fast easy way to change the terminal s configuration You can scan the bar code labels in this manual and the 2400 Family system manual or you can create your own bar code labels For help see Chapter 2 Configuring and Managing the Terminals in the 2400 Family system manual Send Commands Through The Serial Port You can change the terminal s configuration parameters by s...

Страница 49: ...plication or by sending it from the Intermec Gateway or DCS 30X the terminal updates the current configuration The changes to the current configuration are lost when you boot or reset the terminal Active When you update the flash memory the terminal copies the current configuration to the active configuration The active configuration is the configuration that the terminal uses when you boot or res...

Страница 50: ... Menu active symbologies are noted with an asterisk Diagnostics Choose this menu to run hardware software or system diagnostics to help analyze and fix problems You can also view battery and system information For help see Chapter 4 Running Diagnostics in the 2400 Family system manual System Choose this menu to manage files load the default configuration set the time and date store the terminal s ...

Страница 51: ...ologies Menu Symbology IDs Menu Communications Menu Terminal Menu Device Management TERMINAL MENU Append Time Beeper Display Keypad Power Management Preamble Postamble RAM Drive Reader Command Menu Scanner SYMBOLOGIES MENU Code 39 Codabar Code 93 Code 128 2of5 I 2of5 MSI Plessey UPC EAN COMMUNICATIONS MENU Serial Port COM1 Serial Port COM3 Serial Port COM4 CONFIGURATION MENU Symbologies Menu Symbo...

Страница 52: ...out TRAKKER 2400 _ Select item Enter Next screen F1 Help Esc Exit 242XU001 eps SYSTEM MENU File Manager Load Default Values Set Time and Date Store Configuration Upgrade Firmware Clone Unit _ Select item Enter Next screen F1 Help Esc Exit 242XU051 eps Selecting Menus and Commands For example from the Main Menu press to display the System Menu Filling In Fields Screens contain fields into which you...

Страница 53: ...ss To move to the next field Press or To move to the previous field Press Marking Check Boxes Screens may contain check boxes Check boxes are used when you can select more than one option at a time To mark or clear check boxes press READER COMMAND MENU Space to enable or disable a command X Abort Program X Backlight X Backspace X Change Config X Clear X Default Config X Delete File X Enter Accum X...

Страница 54: ...2000 guide To enter ASCII characters for a preamble or postamble 1 Decide which ASCII control character you want to set for the preamble or postamble Look up the control character in the Full ASCII Table in Appendix B of the 2400 Family system manual and find the two digit hexadecimal number For example ETX in the Full ASCII Table has the hexadecimal value 03 To enter an extended ASCII character l...

Страница 55: ...haracters For example Enter These Characters Preamble Postamble Saved k k no data 5 Press or choose OK to save your changes and exit the screen For help exiting the menu system see the next two sections Exiting Screens and Saving Changes and Exiting the Menu System Exiting Screens and Saving Changes When you exit a screen you can save or discard your changes Exiting Screens and Saving Changes Task...

Страница 56: ...ng the terminal 242XU054 eps YES NO CANCEL Note You can also save the current configuration in flash memory by choosing the Store Configuration command from the System Menu For help see Saving Configuration Changes in Flash Memory in Chapter 2 of the 2400 Family system manual 4 Choose Yes and press to save your changes in RAM and update the current configuration on the terminal The Main Menu appea...

Страница 57: ... as a 2MB drive Configuring the RAM Drive The 242X has a total of 512K RAM for the application execution space You can configure up to 256K of the total 512K application execution space as a RAM drive If the RAM drive is configured your application execution space is reduced by the amount of the RAM drive For example if your application size is 64K and drive E is configured as a 256K RAM drive you...

Страница 58: ... flash memory is required for 802 1x TTLS security and is not available to store files or double byte fonts For more information about configuring 802 1x TTLS security see Configuring 802 1x TTLS Security on page 60 If you are not using double byte fonts you can configure the 2MB flash memory as a storage drive D If you configure the flash memory as drive D use this drive to store large lookup tab...

Страница 59: ...re the 242X in a serial or RF network It also explains how the 242X fits into a particular network and how to use serial or RF network communications This chapter covers these topics How the terminals fit into your network Using serial communications on the terminal Using RF communications on the 2425 Enabling 802 1x TTLS or LEAP security 3 ...

Страница 60: ...u can use the 2420 and the 2425 as end devices in your wired network The terminals have a serial port to transmit data to and receive data from a host computer or PC through RS 232 serial communications The 2420 has a modem option that you can use to connect the terminal over a phone line You can also use the 2425 as an end device in the RF network 242X hardwired to PC using a communications dock ...

Страница 61: ...Manual 47 You can use the serial port to connect to a 900 MHz RF network using the 9189 RF Gateway The terminal communicates with the 900 MHz RF network using Polling Mode D protocol RS 232 Host 2420 G4000 900 MHz 900 MHz terminal 9189 9181 RS 485 900 MHz terminal 242X in a 900 MHz RF Network ...

Страница 62: ... UDP Plus or WTP Network In a UDP Plus or WTP network the 2425 communicates with a host computer through the G4000 The G4000 translates UDP Plus and WTP packets on the RF network into TCP IP packets on the wired network and vice versa The access point acts as a bridge to allow communications between the wired network and the RF network TCP IP Direct Connect UDP Plus or WTP Ethernet Host 2425 Acces...

Страница 63: ...s points a terminal can roam across subnetworks However to roam across subnetworks all terminal IP addresses must belong to the root IP subnet In this illustration if the root IP subnet is 192 9 175 X and all terminals had a terminal IP address of 192 9 175 X they could roam across subnetworks For more information see the MobileLAN access System Manual P N 067150 2425s 192 9 200 5 192 9 200 6 192 ...

Страница 64: ...s points a terminal can roam across subnetworks However to roam across subnetworks all terminal IP addresses must belong to the root IP subnet In this illustration if the root IP subnet is 192 9 175 X and all terminals had a terminal IP address of 192 9 175 X they could roam across subnetworks For more information see the MobileLAN access System Manual 2425s 192 9 200 5 192 9 200 6 192 9 200 X sub...

Страница 65: ...92 9 175 1 2425s Communicating Across Subnetworks UDP Plus Using Serial Communications on the Terminal The 242X has a serial port to transfer data to and from another device such as a printer using RS 232 serial communications You can also order the 2420 with a modem to connect the terminal over a phone line Before you can use serial communications you must perform these steps 1 Connect the termin...

Страница 66: ...M for file transfer Communications protocols determine exactly how data is transmitted between the terminal and the connected device Each protocol has parameters you can set such as baud rate and parity Both the terminal and the connected device must use the same protocol and parameter settings to communicate properly For help with protocols see the Data Communications Reference Manual P N 044737 ...

Страница 67: ... RTS flow control Frame Mode When EOM is enabled the terminal communicates in Frame mode When a terminal sends a packet it adds a protocol character When a terminal receives a packet it strips any protocol characters before it sends the information to the terminal application Frame mode supports both XON XOFF and CTS RTS flow control In Frame mode you can also configure the following serial port p...

Страница 68: ...ese parameters Baud rate Data bits Parity Stop bits Flow control EOM Set EOM1 to x0D which is CR and set EOM2 to x0A which is LF LRC Disable Handshake Disable With this protocol you cannot configure values for intercharacter delay turnaround delay and timeout delay This protocol supports CTS RTS flow control only Polling Mode D Protocol Polling Mode D protocol requires the host computer to ask the...

Страница 69: ...lp see Configuring the Access Points on page 57 4 Configure the network parameters on each terminal in the network For help see Configuring the 2425 Network Parameters on page 58 5 802 1x security Configure the 802 1x security parameters on each terminal in the network For help see Configuring the 802 1x Security Parameters on page 59 Note You can also configure parameters for multiple terminals i...

Страница 70: ...ations with other devices in the UDP Plus or WTP network When you install and configure the Intermec Gateway or DCS 30X you identify the host computers and 2425 terminals in your network In a UDP Plus network the terminals communicate using a reliable RF protocol UDP Plus to the Intermec Gateway or DCS 30X The Intermec Gateway or DCS 30X translates UDP Plus to a reliable wired protocol TCP IP and ...

Страница 71: ...on turns off You can continue to collect data until the radio buffer is full When the buffer is full the application displays a communication timeout status When you move back into range and network communications are re established the data in the radio buffer is transmitted to the access point and you can once again transmit data In a TCP IP direct connect network with a terminal running a termi...

Страница 72: ...WEP Encryption If you are using 802 1x security you do not configure WEP Encryption 802 1x security User Name and Password For more information about configuring the terminal for 802 1x security see Configuring the 802 1x Security Parameters on page 59 The Network Name and WEP Encryption parameters must be set to the same value on the terminals and the access points Configuring the 2425 Network Pa...

Страница 73: ...ndor support Lightweight Extensible Access Protocol LEAP is Cisco s proprietary authentication type This section describes how to configure both 802 1x TTLS and LEAP security It also describes how the BASEDATE TXT file is used Learning About BASEDATE TXT During authentication TTLS security uses the date that is set on your Trakker Antares terminal to make sure that the terminal falls within the va...

Страница 74: ...1b radio the 802 1x TTLS security option includes additional 4MB memory and firmware version 7 14 or later Note The CACERT PEM file on the terminal s C drive is used for 802 1x TTLS security Do not delete this file from your terminal If this file is deleted you will need to download the latest version of firmware to your terminal For help see Upgrading the Firmware in Chapter 2 of the 2400 Family ...

Страница 75: ...nterference in RF communications When the terminal is authenticated it emits a low beep and then a high beep The application that was running on the terminal if any resumes If authentication fails the terminal emits a high beep and then a low beep The terminal will wait 60 seconds and restart the authentication process For help see Problems While Configuring 802 1x Security on page 73 Once you hav...

Страница 76: ... see the documentation for your Cisco access point your terminal is configured with the primary network advanced network and radio parameters 2 Configure your Cisco access point to communicate with your Trakker Antares terminal using LEAP security a Access the AP Radio Data Encryption screen For help see the documentation for your Cisco access point Note The AP Radio Data Encryption screen for you...

Страница 77: ...the menu system and save all changes 5 When the terminal is authenticated it emits a low beep and then a high beep The application that was running on the terminal if any resumes If authentication fails the terminal emits a high beep and then a low beep The terminal will wait 60 seconds and restart the authentication process For help see Problems While Configuring 802 1x Security on page 73 Monito...

Страница 78: ...Chapter 3 Operating the Terminal in a Network 64 Trakker Antares 242X Handheld Terminal User s Manual ...

Страница 79: ...nal and provides some possible solutions It also describes how to boot or reset the terminal replace the antenna and clean the screen and scan module window This chapter covers these topics Problems and solutions Guidelines for managing batteries Booting the terminal Troubleshooting a locked up application Resetting the terminal Maintaining and cleaning the terminal 4 ...

Страница 80: ...rmec Gateway or DCS 30X 79 Problems Scanning Bar Code Labels 79 Guidelines for Managing Batteries 82 Booting the Terminal 83 Troubleshooting a Locked Up Application 85 Resetting the Terminal 85 Maintaining and Cleaning the Terminal 87 You can also use the error numbers and messages table and the terminal diagnostics to help analyze and solve problems For help see Chapter 4 Running Diagnostics in t...

Страница 81: ...f the terminal continues to operate slowly contact your local Intermec service representative for help The Battery icon at the top of the screen turns on or blinks The main battery pack charge may be low Replace the main battery pack with a spare charged battery pack or charge the battery pack and try again For help see Learning About the Main Battery Pack on page 8 The backup battery may not be c...

Страница 82: ...0 Family system manual After you load the default configuration you may need to set the primary network communications parameters to communicate with other devices in the network The terminal is booting and you see a message that POST failed The screen displays the system that failed POST Report the error message to your supervisor Press d to exit the error message The Boot Menu appears Press B to...

Страница 83: ...munications you are using with the terminal For help see Chapter 6 Configuration Command Reference in the 2400 Family system manual On the 242X with an integrated PDF417 scanner you configure the Scanner Trigger command to enable pulse triggering and the changes do not appear to be saved Earlier versions of PDF417 scanners do not support pulse triggering For help upgrading your scanner contact you...

Страница 84: ...3 However since these commands configure the spotting beam for a long range or high density scan module they do not change how the standard range scan module works You scan a configuration command such as Keypad Caps Lock and nothing happens One or more reader commands such as Change Configuration may be disabled so that you cannot change the configuration Enable all of the reader commands and try...

Страница 85: ...e the value of EOM or SOM Choose Serial Port from the Communications Menu For help see End of Message EOM or Start of Message SOM in Chapter 6 of the 2400 Family system manual You are configuring the serial port and see this error message when exiting the Configuration Menu PG command failed Configuration was not updated PG is the Handshake configuration command You need to change the value of Han...

Страница 86: ...ee Using RF Communications on the 2425 on page 55 If you cannot fix the addressing problem check with your network administrator to get the IP address assigned to the terminal and the Intermec Gateway DCS 30X or host On a 2425 you see this error message when exiting the Configuration Menu Network configuration error Network is enabled Terminal IP address and Default Router address set to the same ...

Страница 87: ... with your server software The AUTHENTICATING message appears on the screen but the terminal does not emit a low beep and a high beep to indicate that it is authenticated The terminal takes up to 60 seconds to authenticate however this process may take longer if there is interference in RF communications You may need to wait for the authentication process to finish You may be out of range of the M...

Страница 88: ...BASEDATE TXT where pathname is the path to the location of BASEDATE TXT on your PC The Loader screen appears BASEDATE TXT is set to the current time and date on your PC and is transferred to your terminal Note Do not cold boot the terminal Cold booting the terminal resets the time and date The terminal indicates that it is not authenticated by emitting a high beep and a low beep This error code ap...

Страница 89: ...nd a low beep This error code appears on the Error Logger screen 0x513 The root Certificate Authority certificate on your terminal cannot validate the server certificate Make sure your Odyssey server is using a server certificate that matches the root certificate loaded on your terminal Verify the root certificate in the CACERT PEM file on your terminal s C drive For help see the documentation tha...

Страница 90: ...ure the 2425 is configured correctly for your network The radio parameters on the terminal must match the values set for all access points the terminal may communicate with For help see Using RF Communications on the 2425 on page 55 If you have an 802 11b radio the radio initialization process may have failed Try resetting the terminal For help see Resetting the Terminal on page 85 If you have tri...

Страница 91: ...can also try resetting the terminal For help see Resetting the Terminal on page 65 The Connect icon remains on but you cannot establish a terminal emulation session with the host computer There may be a problem with the host computer a problem with the connection between the Intermec Gateway or DCS 30X and the host computer or a problem with the connection between the access point and the host TCP...

Страница 92: ...g ROM DOS Commands in Appendix D of the 2400 Family system manual Problems Transmitting Data Through the Serial Port If you are having problems sending or receiving data through the serial port on the terminal check these possible problems Make sure the terminal is connected to the PC host computer or serial device through the Trakker Antares TD2400 Communications Dock the Trakker Antares Optical ...

Страница 93: ... receiving data from the Intermec Gateway or DCS 30X XX represents the status code error Note the error code in the message and contact your local Intermec service representative for help Press to continue Shutting down The Intermec Gateway or DCS 30X is shutting down You may continue collecting data and buffer the transactions in the terminal until the Intermec Gateway or DCS 30X starts again or ...

Страница 94: ...ave enabled on the terminal Enable only the symbologies that you are using When you press the Scan button the scanner LEDs at the top of the keypad do not light up Move within 0 6 meters 2 feet of a wall and press the Scan button again Make sure the scan module emits the red laser beam If the LEDs do not light there may be a problem with them For help contact your local Intermec service representa...

Страница 95: ...g is enabled Use the TRAKKER Antares 2400 Menu System to check the symbologies On the Symbologies Menu each symbology that is enabled has an asterisk next to the name of the symbology If your bar code symbology is disabled enable it and try scanning the bar code label again Make sure the application you are running on the terminal is expecting input from a bar code You may need to type this inform...

Страница 96: ...d If the terminal turns off due to a low main battery pack do not turn on the terminal Replace or charge the main battery pack before you continue using the terminal Use the battery charger to charge the main battery pack Charge the main battery pack for a minimum of 2 hours to make sure the battery pack is fully charged Backup Battery If you have a low backup battery turn off the terminal Insert ...

Страница 97: ...g the terminal in an area outside this temperature range the backup battery will not charge Store the battery chargers and spare batteries in a warm office environment to ensure the most efficient operation Charge the main battery pack in an area or room where the temperature is above freezing If you have been using the terminal in a cold temperature environment and need to replace or charge eithe...

Страница 98: ...cution command by using the TRAKKER Antares 2400 Menu System or by scanning these bar code labels For help see Chapter 2 Configuring the Terminal or see Resume Execution in Chapter 6 of the 2400 Family system manual Resume Execution Not Allowed Resume Execution Allowed ER0 ER1 ER0 ER1 Using the Boot Menu To access the Boot menu you can reset the terminal For help see Resetting the Terminal on page...

Страница 99: ... terminal will not respond to any key sequences try the following steps to reset the terminal and perform a warm boot To perform a warm boot 1 Press q to turn off the terminal Press q to turn on the terminal 2 Use the TRAKKER Antares 2400 Menu System to reboot the terminal a Press y 2 4 8 to enter the TRAKKER Antares 2400 Menu System b Choose System Menu and then choose Upgrade Firmware c Choose O...

Страница 100: ...and then press q while still pressing the other keys The green scanner LEDs light and the terminal turns off Release the keys Tip It helps to press the left side of the key in this key sequence 4 Press q to turn on the terminal The Boot Menu appears BOOT MENU b Boot System l Run Loader q Power Down POWER DOWN IN 60 SEC 242XU104 eps Note If the terminal returns to the exact same screen the reset se...

Страница 101: ...er Replace the antenna on the 2425 Clean the screen Clean the scan module window Clean the scan module window and terminal screen as often as needed for the environment in which you are using the terminal Each procedure is described in detail in this section Replacing the Antenna The antenna is one of the few exposed parts that may be damaged while you use the 2425 You can replace the antenna usin...

Страница 102: ...up out of the opening and remove it 4 Gently pull the antenna off the antenna connector on the 2425 5 Line up the alignment marks on the connector end of the antenna with the alignment marks on the terminal antenna connector 242XU119 eps Retaining ring Antenna must be in this position Retaining ring slot Retaining ring opening 6 Push the new antenna onto the antenna connector until it fits flush a...

Страница 103: ... working order you need to clean the scan module window and terminal screen Clean these surfaces as often as needed or when they are dirty To clean the scan module window and terminal screen 1 Press q to turn off the terminal 2 Use a solution of mild soap and water 3 Dip a clean towel or rag in the soap and water solution and wring out the excess solution Wipe off the scan module window and termin...

Страница 104: ...Chapter 4 Troubleshooting and Maintaining the Terminal nugget 39 AGaramond 90 Trakker Antares 242X Handheld Terminal User s Manual ...

Страница 105: ...s Terminal dimensions Power specifications Electrical specifications Temperature and environmental specifications Screen Keypad options Application options Connectivity options Memory Radio specifications Wired data communications Bar code symbologies Terminal cable accessories Input devices for the input device module Scan module options Scan module optical parameters A ...

Страница 106: ...ium ion 2200 mAh battery pack Memory Backup Rechargeable NiCad 110 mAh battery Electrical Rating x 7 4 to 12V 750mA Temperature and Environmental Specifications Type of Operation Range C Range F Operating the terminal 20 C to 50 C 4 F to 122 F Operating 2420 with the modem option 0 C to 50 C 32 F to 122 F Storing the terminal 20 C to 60 C 4 F to 140 F Charging the battery pack with or without batt...

Страница 107: ... RS 232 2425 TCP IP with DHCP support 2425 TCP IP with 802 1x security 2425 UDP Plus with TFTP support 2425 WTP Memory 2MB programmable flash memory 750K available 4MB flash memory configured as a 2MB flash drive pre loaded with double byte fonts or used for 802 1x TTLS security 1MB battery backed RAM 512K available for user 2420 option Extended memory option for an additional 2MB or 4MB SRAM stor...

Страница 108: ...8400 baud 2420 modem option Direct RJ11 phone connection up to 33600 baud XMODEM XMODEM1K or YMODEM protocol for data transfer Protocols Binary Configurable Serial Protocol Master Polling and Polling Mode D Bar Code Symbologies Codabar Code 11 Code 2 of 5 Code 39 Code 93 Code 128 Interleaved 2 of 5 MSI PDF417 Plessey UPC EAN Note The Code 11 symbology is only supported on 242X terminals configured...

Страница 109: ...evices to the input device module Intermec 1545 and 155X laser scanners Intermec 1400 linear imager Intermec 1470 imager Intermec 128X wands For a list of compatible scanner cables see your Intermec sales representative Intermec is frequently testing and developing new input devices For an updated list of Intermec approved input devices for the 242X or for help determining which cable you need see...

Страница 110: ...l code 21 8 to 85 3 cm 8 6 to 33 6 in 20 mil code 21 8 to 98 0 cm 8 6 to 38 6 in 40 mil code 24 4 cm to 1 92 m 9 6 in to 6 3 ft 55 mil code 24 4 cm to 2 04 m 9 6 in to 6 7 ft 70 mil code retroreflective 1 92 to 4 10 m 6 3 to 13 5 ft 100 mil code retroreflective 2 12 to 5 32 m 7 to 17 5 ft Near fields are governed by the width of the bar code This number is based on a single digit Code 39 label Adv...

Страница 111: ...tical Parameters Bar Code Specification Depth of Field Scanning Range 5 mil code 8 8 to 12 5 cm 3 5 to 5 0 in 7 5 mil code 6 2 to 20 0 cm 2 5 to 8 0 in 10 mil code 6 0 to 24 0 cm 2 4 to 9 6 in 15 mil code 5 3 to 36 5 cm 2 1 to 14 6 in 20 mil code 6 5 to 49 0 cm 2 6 to 19 6 in 40 mil code 11 5 to 79 0 cm 4 6 to 31 6 in 55 mil code 17 7 to 89 0 cm 7 1 to 35 6 in PDF417 Scan Module Optical Parameters...

Страница 112: ...ssignments for the COM1 port using the TD2400 communications dock or the Trakker Antares optical link adapter Pin Assignments for COM1 Pin Signal Direction From Terminal 1 Carrier Detect CD Incoming 2 Received Data RX Incoming 3 Transmitted Data TX Outgoing 4 Data Terminal Ready DTR Outgoing 5 Ground GND 6 Data Set Ready DSR Incoming 7 Request to Send RTS Outgoing 8 Clear to Send CTS Incoming 9 No...

Страница 113: ...Trakker Antares 242X Handheld Terminal User s Manual 99 Index I ...

Страница 114: ...antenna described 3 ordering parts 87 replacing 87 applications options described 93 TRAKKER Antares 2400 Menu System using 35 to 43 troubleshooting 77 ASCII control characters postamble and preamble entering 40 extended characters configuring 40 audio signals 3 4 list of 24 volume adjusting 24 See also beep authentication failed status beeps 24 troubleshooting 73 to 75 success status beeps 24 Aut...

Страница 115: ... 2400 Family System Manual communications cable specifications 95 protocols Binary 52 Configurable 52 Master Polling 53 Point to Point 54 Polling Mode D 54 serial described 52 radio specifications 93 status icons using to monitor 63 troubleshooting 75 78 communications dock terminal accessory described 5 Configurable protocol Character mode described 53 described 52 Frame mode described 53 configu...

Страница 116: ...4 how to view 73 See also the Trakker Antares 2400 Family System Manual escape characters entering in screens 41 European languages keypad using 20 exiting screens 41 TRAKKER Antares 2400 Menu System 42 extended ASCII characters configuring 40 extended memory specifications 93 F G fields filling in 38 firmware resetting 85 upgrading Boot Menu using 84 version 8 01 what s new 6 flash memory configu...

Страница 117: ...l described 53 memory described 29 RAM saving configuration changes 42 specifications 93 Menu System See TRAKKER Antares 2400 Menu System menus Configuration Menu defined 36 Diagnostics Menu defined 36 selecting 38 System Menu defined 36 TRAKKER Antares 2400 Menu System selecting 38 models described 2 modem COM3 described 25 connecting 29 N O NET port 25 network communications serial protocols des...

Страница 118: ...unications battery power managing 16 radio specifications 93 site survey planning 56 status icons using to monitor 22 troubleshooting 75 See also network RF network access points configuring 57 DCS 30X configuring overview 56 equipment required 55 illustrated 47 48 installing overview 55 Intermec Gateway configuring overview 56 protocol checking the protocol loaded 36 terminal configuring 58 RF po...

Страница 119: ...nications Dock terminal accessory described 5 TE 2000 See terminal emulation temperature operating and storage range 92 terminal using in cold areas 83 terminal accessories list of 5 antenna replacing 87 audio signals described 23 booting 83 checking the protocol loaded 36 configuring summary of methods 34 using TRAKKER Antares 2400 Menu System 35 to 43 using Wavelink Avalanche See the Trakker Ant...

Страница 120: ...See battery charger U V W UDP Plus network access points configuring 57 checking the protocol loaded 36 DCS 30X configuring overview 56 illustrated 48 49 51 Intermec Gateway configuring overview 56 parameters listed 58 unpacking the terminal 8 upgrading the firmware Boot Menu using 84 using scan module 26 terminal emulation keypads 21 vehicle mount holder terminal accessory described 5 vertical re...

Страница 121: ......

Страница 122: ...rporate Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com Trakker Antares 242X Handheld Terminal User s Manual 064024 010 P N 064024 010 ...

Страница 123: ...Trakker Antares Firmware Version 8 02 Addendum ...

Страница 124: ...tics Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN Picolink Ready to Work RoutePower Sabre ScanPlus ShopScan Smart Mobile Computing SmartSystems TE 2000 Trakker Antares and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation Throughout this manual trademarked names may be used Rather than put a trademark or symbol in every occurrence of a tradem...

Страница 125: ...ddendum 5 File System Enhancements 6 Flash Memory Configuration Command 6 Double Byte Font Support 7 Font Test Diagnostic Update 8 Wavelink Avalanche Update 9 802 1x LEAP Security Change 9 Time Zone Configuration Command 10 Keypad Type Configuration Command 11 Keypad Table Diagnostic 11 ...

Страница 126: ...Contents iv Trakker Antares Firmware Version 8 02 Addendum ...

Страница 127: ...ntares 243X Handheld Terminal User s Manual 071791 Trakker Antares 2455 Vehicle Mount Terminal User s Manual 067358 Trakker Antares 2475 Vehicle Mount Terminal User s Manual 072383 Trakker Antares 248X Stationary Terminal User s Manual 066960 Trakker Antares 2400 Family System Manual 071389 Note This addendum does not apply to the Trakker Antares 246X Stationary terminal The 246X only supports fir...

Страница 128: ...ion you can use the space for 802 1x TTLS security to store double byte fonts and as a storage drive drive D The amount of space available for drive D depends on whether you have 802 1x TTLS security or double byte fonts loaded on your terminal Use this table to determine how much space is available for a drive D Drive D Size 802 1x TTLS Security Double Byte Font Maximum Size for Drive D No No 189...

Страница 129: ...Menu System Not supported Bar Codes To set Flash Memory Configuration Scan one of these bar codes to configure flash memory Configure Flash Memory Configure Flash Memory for no Drive D for a Drive D FF0 FF32 FF0 FF32 To save the changes in flash memory scan this bar code Save Configuration in Flash Memory 1 1 Scan this bar code to boot the terminal and save your configuration Reset Firmware Note W...

Страница 130: ...les or the new files listed above Font Test Diagnostic Update The font test diagnostic identifies which double byte font if any you have loaded on your terminal Firmware version 8 02 provides support for double byte fonts that are compatible with 802 1x TTLS security These fonts have different font file names than previously released double byte fonts Use this table to match the font number with t...

Страница 131: ...ly configured For help see the documentation for your authentication server your Cisco access point is properly configured for LEAP security For help see the documentation for your Cisco access point your terminal is configured with the primary network advanced network and radio parameters 2 Configure your Cisco access point to communicate with your Trakker Antares terminal using LEAP security a A...

Страница 132: ...help see Chapter 6 Configuration Command Reference in the 2400 Family system manual 4 Exit the menu system and save all changes 5 When the terminal is authenticated it emits a low beep and then a high beep The application that was running on the terminal if any resumes If authentication fails the terminal emits a high beep and then a low beep The terminal waits 60 seconds and restarts the authenti...

Страница 133: ...e acceptable values for data are listed in the next table These additional values are available for the 243X 48 key keypad Keypad Type Acceptable Values for Data Value Description a Programmable 48 key 243X b International 48 key 243X c TE 2000 48 key 243X Keypad Table Diagnostic The keypad table diagnostic helps Intermec service personnel to identify the number of the keypad table that you have l...

Страница 134: ...Corporate Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com Trakker Antares Firmware Version 8 02 Addendum 941 000 001 P N 941 000 001 ...

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