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If you have trouble connecting to or using the IBBS, call the Customer Response Center at
1-800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at
1-256-730-1413.
FAXLink
To use the FAXLink:
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Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.
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Call 1-256-730-9000 to get documents (up to five per call).
Telephone
To get customer support by telephone:
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In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m.
Central Time, Monday through Friday (except holidays).
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Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
Have the following information available when you call:
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Your service number, which identifies your site to Intergraph Computer Systems. You use
your service number for warranty or maintenance calls.
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Your Customer Personal Identification Number (CPIN). You get a CPIN the first time you
call the Customer Response Center; it is associated with your service number for future call
logging.
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The product’s name or model number.
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The product’s serial number. Software product serial numbers are included in the product
packaging. Hardware product serial numbers are on a sticker affixed to the hardware
product.
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Your name and telephone number.
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A brief description of the question or problem.
