Warranty Procedure
Some malfunctioning equipment cannot be repaired in the field, and you must return it to Intergraph for
repair. Follow these steps to obtain a Returned Goods Authorization (RGA) log number and return the
malfunctioning equipment.
1.
Determine the serial number of the system. The serial number is located on the white bar code
identification label on the back of the base unit.
2.
Call the Intergraph Customer Response Center at 1-800-633-7248, and identify your call to the operator
as a Warranty Call. After giving the operator the serial number of the system, you will be assigned a
RGA log number.
3.
Complete the RGA Form on the previous page, entering the RGA log number obtained from the
Customer Response Center. Ensure that the address in the From section is the location to which you
want the equipment to be returned.
4.
Place the RGA form in the box containing the equipment. This form must accompany returned
equipment.
5.
Secure a Repair Depot address label from the next page to the box containing the equipment.
6.
Ship the box containing the equipment to Intergraph Computer Systems.
When the service activity has been completed by Intergraph Computer Systems, the repaired or replaced
equipment will be shipped to the address listed on the RGA Form.
NOTE
Parts damaged during shipping and parts not covered by the warranty are liable for repair
charges.
