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GT-400 Terminal User’s Guide Troubleshooting Guide: Telnet
Retrieving Sent/Unsent Interactions from Terminal
When host terminal connection is present, all interactions performed at terminal will be pushed to host
at real time and saved in host database. If host terminal connection is not present, interactions
generated in terminal will be saved in terminal and to be pushed to host whenever host terminal
connection is resumed.
Figure 8.1— Terminal Status view that shows Sent and Unsent interactions
In most cases, terminal interactions will make their way to host and be saved in host database. In case
for some reason you are not able to retrieve interactions from host, you can retrieve them from
terminal using RSICLIClient.
To retrieve Sent and/or Unsent interactions from terminal, you can start an RSICLIClient by following
the steps listed below:
1 Open a telnet session to terminal.
See “Logging in and out” on page 96.
2 Change the working directory to
/RecogSys/Src/Python/RSITerm
3 Start the CLI Client by typing in the following at the prompt:
Python RSICLIClient.pyc 127.0.0.1 8090
4 When prompted for password, enter
1520
5 You will see the
Ready >
prompt if you successfully started the CLI Client.
6 Enter the following to list the sent interactions in the terminal, in XML format:
Ready >sia
7 Enter the following to list the unsent interactions in the terminal, in XML format:
Ready >ia
8 Save the output of "ia" and "sia" commands into a file and write an XML parser to parse the
interactions and retrieve the information as necessary.