Troubleshooting Guide: Telnet
100
GT-400 Terminal User’s Guide
The Terminal Log File
This log file resides in the terminal and provides a very clear picture as to what's going on in the
terminal. If you are experiencing any kind of issue, your first step should be to check the terminal's log
file. This usually points out the last task the terminal was working on before it encountered the
problem.
You can view the log file from your telnet session.
1
cd
to
RecogSys/ZODB
(
cd RecogSys/ZODB
).
2
Type
ls
(as in list) to see the list of files in this directory. The log file is named
RSITerm.log
.
Viewing the log file with cat
There are a few ways to view the log file. If the log file is small, the quickest way may be to use the cat
command:
At the prompt, type
entirelog
and press
Enter
.
This provides the entire log file, which may exceed your window or buffer setting. However, the last line
or last few lines are usually the most important. If you see a sync that didn't complete, or an exception
error message, you have likely found the source or your problem.
Viewing the last few lines of the log file with tail
The tail command can be used to look at just the last few lines of the log file.
The command is
recentlog
.
This will show the last 50 lines of the log file by default.
Saving the log file to your computer
If you want to see the entire file, or if your technical support representative requests it, you can easily
save it to a file using PuTTY.
1
Before you start the telnet session, go to the Logging menu in the PuTTY setup window.
2
Select the radio button
Log all output to a file
.
3
In the text field box below, enter the name you want the log file to have, and click
Browse
to select
the desired save location.
We recommend naming the log file by the terminal's name, the date and time that the log file
was saved, and save it to your desktop.
4
Go back to the
Session
category, and click
Save
.
This will create a log file for every telnet session you make to this terminal. Be careful not to
over-write the log file (meaning if you close the session and create a new one, the log file from
the previous session will be over-written). Before you start another telnet session, either move
the log file or turn off logging in that session.
Содержание Schlage AMGtime G Series
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