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Troubleshooting Guide

Viewing Terminal Status

Via the Terminal

The simplest step to take for any problem is simply viewing the terminal status. It is useful to see the
last network activity in which the terminal was involved. If you call technical support you will be asked
to provide this information, since it lists all of the software versions running in the terminal. It is a list
containing software versions, user database information, network information, and sync status.

To access the terminal status screen, please see “Terminal Status” on page 88.

Via a Web Browser

Note: the administrator must have an EPIN in their user record in order to use the terminal's web
browser.

1

From a computer on the same network as the terminal, open a web browser.

2

Enter the IP address of the terminal in the address bar of the web browser, and press Enter or click
Go. The welcome screen should appear.

3

Log in with the ID and EPIN of an administrator.

4

Click the Terminal Status button. The same information that appears in the Terminal Status
command menu is listed here.

Telnet

Telnet will likely be the single most useful maintenance and diagnostic tool you will use with the GT-
400 Terminal. It provides a command line-style interface to the actual terminal, identical to the DOS
prompt in Windows. "Do a telnet and check the log file" is the most commonly used phrase when
troubleshooting a terminal.

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Содержание Schlage AMGtime G Series

Страница 1: ...GT 400 Terminal User s Guide...

Страница 2: ...ce Causing Equipment Regulations Cet appareil numerique de la classe A respecte toutes les exigences du Reglemente sure le materiel brouilleur du Canada 2008 Ingersoll Rand Company ALL RIGHTS RESERVED...

Страница 3: ...ze the reader before enrolling any users 7 Terminal Configuration Options 8 Start up Sequence 9 Server Network Considerations 10 Clearing Interactions 10 Terminal Installation 11 Terminal Placement 11...

Страница 4: ...e 29 Shutting Down the Terminal Using Telnet 30 Basic Operations 31 The Terminal Interface 31 Startup Screens 32 Tips and Tricks 33 Terminal Time Out 33 Entering Text 33 Accessing Command Menus 33 Adm...

Страница 5: ...iday Menu 53 Edit Holiday 53 List Holidays 53 Add Holiday 54 Network Setup 55 Set Logical Name 55 Set Host Username 55 Go To StandAlone Mode Network Mode 56 Set WebServer 56 Set Host Password 57 Set H...

Страница 6: ...enerate Punch 79 Remove User 79 List Credentials 80 Add Credential 80 No Hand Enroll 81 Edit EPIN 82 Edit Access Grant 83 List Access Grants 84 Add Access Grant 85 List Bookings 86 Add User 86 Mainten...

Страница 7: ...rbose mode 99 Accessing a Demo Terminal Through Telnet 99 The Terminal Log File 100 Viewing the log file with cat 100 Viewing the last few lines of the log file with tail 100 Saving the log file to yo...

Страница 8: ...Table of Contents vi GT 400 Terminal User s Guide...

Страница 9: ...the terminals analyzing and updating data maintaining security and initiating alarms as necessary Access to this data is achieved through a web browser or custom application The GT 400 terminal provi...

Страница 10: ...ization occurs the terminal and the host application compare their databases and make sure they both have the most current data Every synchronization results in the host and terminal databases being i...

Страница 11: ...rs are removable to access screw holes for mounting the terminal to the wall plate Function Keys Function keys are used to select menu options displayed on the LCD screen Navigation Keypad The navigat...

Страница 12: ...volts all terminals Reverse Voltage Protection on power input Environment Operating 32 F to 158 F 0 C to 70 C Relative Humidity 5 to 95 non condensing Non operating storage 40 F to 185 F 40 C to 85 C...

Страница 13: ...nction Key These keys are located on either side of the terminal screen They are used to navigate through the command menus Alpha Numeric Key These keys are located in the terminal keypad They are use...

Страница 14: ...Introduction Using This Guide 6 GT 400 Terminal User s Guide...

Страница 15: ...wer has been applied to the terminal See Making Back Board Connections on page 19 for more information The network ethernet cable must be connected to the terminal before applying power The terminal e...

Страница 16: ...terminal start up with a computer When there are a number of terminals in varying physical or geographic locations but on the same LAN the DCT can set them up quickly and efficiently The administrator...

Страница 17: ...to use the Discovery Tool to configure your terminal you would use it during this stage Description The terminal checks the host server to see if it needs to download any updates to its software This...

Страница 18: ...f these features we recommend that you test them on your network to make sure that they function before utilizing them on a live installation If any of these features do not work they can easily be di...

Страница 19: ...ies Act ADA standards 40 inches is recommended for ADA standards All terminals within a site should be placed at the same height The terminal should be out of the path of pedestrian and vehicular traf...

Страница 20: ...l User s Guide Removing the Terminal from the Box 1 Remove any accessories from the box 2 Remove the packing materials from the top of the terminal 3 Lift the terminal from the box Do not touch the un...

Страница 21: ...s 124 5 cm from the surface of the finished floor This point is used by the leveling hole where the top center point of the terminal should be mounted At 49 inches the unit s platen will be 40 inches...

Страница 22: ...vel to ensure that the wall plate is level 5 Mark the locations of the two upper mounting holes and the two lower mounting holes For a concealed wiring connection through the wall mark the rear cable...

Страница 23: ...nter of the outlined rear cable entry hole Additional holes may be drilled to enlarge hole for concealed wiring connection if necessary For a surface conduit wiring connection ensure the conduit is ro...

Страница 24: ...llow wall only For installation on a solid wall other means should be used 1 Pull all wires through holes in wall if necessary and make sure wires are clear of wall plate 2 Install the four auger styl...

Страница 25: ...ttached to the terminal they must be removed before hanging the terminal on the wall plate See Removing Installing Side Covers on page 22 for more information 2 Slide slots in terminal over hooks on w...

Страница 26: ...es 5 Follow all local electrical codes when routing wire and making the terminal connections For concealed wiring pull the terminal wiring through the cable entry hole Ensure there is at least twelve...

Страница 27: ...to the ground pin with a 8 32 nut 2 Connect the ethernet cable to the ethernet connection socket inside the terminal casing 3 DO NOT apply power until you are ready to configure the terminal Connect t...

Страница 28: ...in the power cord approximately six 6 inches from the power supply The loop will keep the clip from sliding on the power cord 2 Clamp the ferrite clip over the loop Make sure the tabs fully engage C A...

Страница 29: ...the terminal s USB port 2 Power on the receipt printer The receipt printer must be powered on and connected to the terminal via the USB port before the terminal is powered on After you have powered on...

Страница 30: ...moved in order to attach the terminal to the wall plate The terminal may be shipped without the side covers attached Removing Side Covers 1 Locate slot on bottom of side cover Insert a small screwdriv...

Страница 31: ...al Installation Removing Installing Side Covers Installing Side Covers 1 Place outside ridge of side cover under edge of terminal body 2 Rotate side cover toward terminal body and snap into place Figu...

Страница 32: ...special tool is required to install and remove a security head screw 2 Terminal should already be hanging from wall plate 3 Rotate terminal toward the wall plate Make sure not to pinch or damage any w...

Страница 33: ...onfigure the following terminal network settings using the terminal interface If the terminal is not configured only the command menus that are needed for synchronization will be displayed when and ar...

Страница 34: ...ly assigned an ip through DHCP which can be found using the discovery tool The ip may also be manually assigned using the discovery tool 5 The web server homepage will ask for a Credential ID and an E...

Страница 35: ...al Status on page 88 for more information 3 Scroll down until you can view DBSync Status It should read DBSync Completed Change the Ready Screen Message From the host application 1 Change the ready st...

Страница 36: ...ing the terminal is searching for the host application 3 Press and then within three 3 seconds If you do not perform this action the terminal will continue to start up 4 Observe the terminal screen fo...

Страница 37: ...te but will be empty until a value is entered for the first time Create the Site Administrator Account The site administrator account is created in the same way as other user accounts The account beco...

Страница 38: ...hutting Down the Terminal 30 GT 400 Terminal User s Guide Shutting Down the Terminal Using Telnet If the terminal cannot be shut down using the terminal interface see Shutting down the terminal via te...

Страница 39: ...minal Interface Figure 5 1 The Terminal Interface SPACE ENTER 1 2 ABC 3 DEF ESC 4 GHI 5 JKL 6 MNO FN 7 PQRS 8 TUV 9 WXYZ ALPHA CAPS Soft Function Keys Soft Function Keys Keypad LED Bar Navigation Pad...

Страница 40: ...after the terminal is completely booted The Introduction Screen is the default screen It appears on the terminal unless the terminal is being actively used Note the location of the following Each of t...

Страница 41: ...to switch to capital letters If you need to enter the same letter twice wait a few seconds to proceed to the next letter or use the navigation keys to proceed to the next letter The navigation keys c...

Страница 42: ...ll have enough unique RPINs determine the length of RPIN by determining the number of Users needed For example if you have 10 000 or less users use a four digit RPIN If you have more than 10 000 users...

Страница 43: ...e 34 Setting User Data Most user data can be set at the host application and passed to the terminal through synchronization Any user data set at the terminal will be overwritten by user data entered i...

Страница 44: ...he user 5 Scroll to the authority listing using Press the middle navigational key to edit the authority level 6 Enter the authority level for the user 1 5 7 Press Enter Add Credential See Add Credenti...

Страница 45: ...e user 5 Scroll to the threshold listing using Press the middle navigational key to edit the threshold level 6 Enter the threshold 7 Press Enter Edit Name See Edit Name on page 75 for more information...

Страница 46: ...information 1 Log into the terminal as an administrator See Administrator Authentication on page 33 for more information 2 Press User Management 3 Press List Users 4 Scroll to the name of the user you...

Страница 47: ...page 33 for more information 2 Press Setup Menu 3 Press General Setup 4 Press Set Locale Timezone 5 Press Set Locale TZ 6 Scroll to the appropriate time zone using Press the middle navigational key t...

Страница 48: ...n 1 Enter the credential ID for the user account 2 Place your hand for verification The terminal will display a verification score As long as the score is within the reject threshold the user will be...

Страница 49: ...minal Interface 1 Log in to the terminal as an administrator See Administrator Authentication on page 33 for more information 2 Press Maintenance Menu 3 Press Reboot The terminal will shut down and re...

Страница 50: ...Basic Operations Rebooting the Terminal 42 GT 400 Terminal User s Guide...

Страница 51: ...ord Set Host URL More Set CLISvr Port XMLRpcSvr Port XMLRPC Svr Setup Set WebSvr Port Set Static DHCP Set RealTimeInteraction Display Setup Set Company Name Date Time Format Edit Time Format Add Time...

Страница 52: ...ct the timezone and then edit the desired interval s to change the timezone Default none Range none Dependencies none Who A site administrator can edit a timezone at any time 1 Log into the terminal a...

Страница 53: ...creates an access timezone for the terminal To create a timezone first enter an ID and then add the start time duration and days to create an interval Timezones can have many intervals Default 0 Alway...

Страница 54: ...set this option during initial terminal setup This option can be changed at any time 1 Log into the terminal as an administrator See Administrator Authentication on page 33 for more information 2 Pre...

Страница 55: ...5 Enter the current date 6 Press Enter CmdLine Setup CmdLine Setup enables or disables command line interface CLI access to the terminal The display of this menu will indicate the current state of the...

Страница 56: ...option during initial setup of the terminal 1 Log into the terminal as an administrator See Administrator Authentication on page 33 for more information 2 Press Setup Menu 3 Press General Setup 4 Pre...

Страница 57: ...e information 2 Press Setup Menu 3 Press General Setup 4 Press Set Locale Timezone 5 Scroll to the time zone you want to use by using Press the middle key to select the time zone Set ID Length By usin...

Страница 58: ...administrator may wish to increase the logging capacity if the overall database is small or decrease the logging capacity if the database is large 1 Log into the terminal as an administrator See Admin...

Страница 59: ...and remain active 1 Log into the terminal as an administrator See Administrator Authentication on page 33 for more information 2 Press Setup Menu 3 Press General Setup 4 Press Set Door Unlock Time 5...

Страница 60: ...beeper If it is disabled press Enable to enable the beeper If it is enabled press Disable to disable it Default Enabled Range none Dependencies none Who A site administrator can enable or disable the...

Страница 61: ...ress List Holidays 5 Scroll to the appropriate holiday using Press the middle key to select the holiday 6 Press Edit End Date Edit Begin Date Edit End Time Edit Begin Time or Edit Name 7 Enter a new v...

Страница 62: ...t none Range none Dependencies none Who A site administrator can add a holiday at any time 1 Log into the terminal as an administrator See Administrator Authentication on page 33 for more information...

Страница 63: ...the logical name during initial terminal setup 1 Log into the terminal as an administrator See Administrator Authentication on page 33 for more information 2 Press Setup Menu 3 Press Network Setup 4 P...

Страница 64: ...administrator See Administrator Authentication on page 33 for more information 2 Press Setup Menu 3 Press Network Setup 4 Press Go To StandAlone Mode Go To Network Mode 5 Press Go To StandAlone Mode...

Страница 65: ...inistrator Authentication on page 33 for more information 2 Press Setup Menu 3 Press Network Setup 4 Press Set HostPassword 5 Enter the host password 6 Press Enter Set Host URL The HostURL is used to...

Страница 66: ...e information 2 Press Setup Menu 3 Press Network Setup 4 Press More 5 Press Set CLISrv Port 6 Enter the CLI server port 7 Press Enter Set XMLRPCSvr Port Set XMLRPCSvr Port defines the port that will b...

Страница 67: ...trator See Administrator Authentication on page 33 for more information 2 Press Setup Menu 3 Press Network Setup 4 Press More 5 Press XMLRPC Svr Setup 6 Press Enable or Disable Set WebSvr Port Set Web...

Страница 68: ...s and press Enter To enable DHCP press DHCP Set RealTimeInteraction When Real Time Interaction is enabled the terminal will send interactions as they happen in real time When Real Time Interaction is...

Страница 69: ...line of text that is displayed on the terminal screen It can be changed to any line of text Default Schlage Range none Dependencies none Who A site administrator can change the company name at any ti...

Страница 70: ...it a time format at any time H Hour 24 hour clock as a number 00 23 I Hour 12 hour clock as a number 01 12 M Minute as a number 00 59 p Locale s equivalent of either AM or PM S Second as a number 00 6...

Страница 71: ...or stand alone mode Default none Range none Dependencies none Who A site administrator can add a time format at any time H Hour 24 hour clock as a number 00 23 I Hour 12 hour clock as a number 01 12...

Страница 72: ...inal is in demo mode or stand alone mode Default none Range none Dependencies none Who A site administrator can set a time format at any time 1 Log into the terminal as an administrator See Administra...

Страница 73: ...a number 01 31 j Day of the year as a number 001 366 m Month as a number 01 12 U Week number of the year Sunday as the first day of the week as a number 00 53 All days in a new year preceding the fir...

Страница 74: ...December c Locale s appropriate date and time representation d Day of the month as a number 01 31 j Day of the year as a number 001 366 m Month as a number 01 12 U Week number of the year Sunday as t...

Страница 75: ...formation 2 Press Setup Menu 3 Press Display Setup 4 Press Date Time Format 5 Press Set Date Format 6 Scroll to the format you want to use by using Press the middle key to select the date format Set R...

Страница 76: ...5 Scroll to the language you want to use by using Press the middle key to select the language 6 Press Enter Clear Setup Clear Setup can be used to restore all of the settings on the terminal back to t...

Страница 77: ...resolution templates only This feature would be used when migrating a site from F Series readers to G Series readers Default 3 Range 0 31 Dependencies Functions only when Template Resolution is set t...

Страница 78: ...on page 33 for more information 2 Press Security Menu 3 Press Biometric Setup 4 Press Placements Try 5 Enter the number of placements per try 6 Press Enter Number of Tries Number of Tries defines the...

Страница 79: ...administrator See Administrator Authentication on page 33 for more information 2 Press Security Menu 3 Press Biometric Setup 4 Press Template Resol 5 Select the template resolution mode using 6 Press...

Страница 80: ...ES Factory Settings Factory Settings is a list of useful information about the factory settings of the terminal Factory settings cannot be edited The following list with be displayed Default none Rang...

Страница 81: ...d in the terminal who do not have an individual reject threshold For increased security use a lower number For increased convenience use a higher number A reject threshold set at the user level will o...

Страница 82: ...the user 6 From here many other functions can be accessed See the other topics in this section for more information List Users List Users displays a table showing all users associated with the termin...

Страница 83: ...Authority is used to change the authority level of a user Authority level determines which level of command menu a user may access The site administrator account must have level 5 authority Default 1...

Страница 84: ...y be set at the user level In this way the level of security is not compromised for all users on the terminal A threshold set at the user level will override the threshold set at the terminal level De...

Страница 85: ...the timezone associated with a user s profile at any time 1 Log into the terminal as an administrator See Administrator Authentication on page 33 for more information 2 Press User Management 3 Press L...

Страница 86: ...f the user you want to enroll using Press the middle key to select the user 5 Press Credential Menu 6 Press Add Credential 7 Scroll to the name of the user you wish to Enroll using Press the middle ke...

Страница 87: ...the user for whom you want to generate a punch using Press the middle key to select the user 5 Press More 6 Press Generate Punch Remove User Remove User is used to remove a user from the terminal if...

Страница 88: ...entials can be edited from this menu See the other topics in this section for more information Add Credential Add Credential is used to add any type of credential to a user s profile Select the user T...

Страница 89: ...must be re enrolled using the normal enrollment process See Enroll User on page 78 for more information Default none Range none Dependencies User must be entered into the terminal before the user can...

Страница 90: ...it will compromise security Default none Range none Dependencies User must be entered into the terminal before an EPIN can be added Who A site administrator can add an EPIN to any user s profile 1 Lo...

Страница 91: ...istrator See Administrator Authentication on page 33 for more information 2 Press User Management 3 Press List Users 4 Scroll to the name of the user for which you want to edit an access grant using P...

Страница 92: ...d not be used in the same site Default none Range none Dependencies none Who A site administrator can list access grants at any time 1 Log into the terminal as an administrator See Administrator Authe...

Страница 93: ...ange none Dependencies none Who A site administrator can add an access grant at any time 1 Log into the terminal as an administrator See Administrator Authentication on page 33 for more information 2...

Страница 94: ...ess More 6 Press List Bookings Add User Add User creates a new user profile in the terminal Enter the user s RPIN credential Other properties may be configured after the user is added Default none Ran...

Страница 95: ...that need to be immediately implemented Sync Now can be used Sync Now will start a database synchronization process between the terminal and host application as soon as possible Default none Range no...

Страница 96: ...number of interactions that have been sent by the terminal to the host Interactions the number of interactions that have not yet been sent to the host HPUVersion the biometric processing software vers...

Страница 97: ...oom on the SD card for new information 1 Log into the terminal as an administrator See Administrator Authentication on page 33 for more information 2 Press Maintenance Menu 3 Press Delete Sent Interac...

Страница 98: ...us IN or OUT and date and time of punch is displayed This information is only accurate to within the last host synchronization Default none Range none Dependencies none Who A site administrator can vi...

Страница 99: ...eads it is very important that your hand is placed on the platen in the same manner every time The following rules apply for proper hand placement on the platen 1 If you are wearing a ring rotate the...

Страница 100: ...rification Various messages can appear on the terminal s display during hand verification If you enter your ID number but do not place your hand on the platen the terminal will time out in about 25 se...

Страница 101: ...Entry Keystroke accepted 1 per keystroke no change After ID Entry OK place hand 1 Slow blinking amber ID number not in database User locked out Timezone violation 2 no change After Hand Placement Hand...

Страница 102: ...optimum performance Clean the platen side mirror reflector and the window above the platen using a clean cloth dampened with ordinary non abrasive window cleaner Start at the rear corners of the plate...

Страница 103: ...must have an EPIN in their user record in order to use the terminal s web browser 1 From a computer on the same network as the terminal open a web browser 2 Enter the IP address of the terminal in th...

Страница 104: ...OK A window should appear with accord login on it 3 Enter the login name which is root it is case sensitive 4 Enter the password which is 1520rsi by default it is also case sensitive All directories c...

Страница 105: ...o save the profile If you have created a profile for this terminal in the past you can select the profile from the list and click Load 6 Click Telnet 7 Uncheck the box labeled Return key sends Telnet...

Страница 106: ...nux is filename directory auto fill Change directories to RecogSys except instead of typing all of RecogSys out simply type in the R and press the Tab key on the keyboard It s very convenient when you...

Страница 107: ...e site running in verbose mode because will put unnecessary strain on your terminal The command is vstartapp Accessing a Demo Terminal Through Telnet These instructions ONLY apply to a terminal that h...

Страница 108: ...y found the source or your problem Viewing the last few lines of the log file with tail The tail command can be used to look at just the last few lines of the log file The command is recentlog This wi...

Страница 109: ...gh telnet or through the terminal interface Through Telnet 1 Access the terminal through telnet See Accessing a Demo Terminal Through Telnet on page 99 for more information 2 Type cd RecogSys ZODB and...

Страница 110: ...eraction records through the CLI As in all of telnet the CLI is a place where care must be taken when entering commands Logging in and out Be sure to exit this client properly at all times If you do n...

Страница 111: ...host you can retrieve them from terminal using RSICLIClient To retrieve Sent and or Unsent interactions from terminal you can start an RSICLIClient by following the steps listed below 1 Open a telnet...

Страница 112: ...base information records on the terminal Lastly keep in mind that rebooting the terminal is a perfectly acceptable way of troubleshooting a problem Just be sure to do it through the terminal command m...

Страница 113: ...use the navigation keys to proceed to the next letter The navigation keys can be used to move between characters in alpha numeric entry fields Press and from any command menu to return to the default...

Страница 114: ...Tips and Tricks 106 GT 400 Terminal User s Guide...

Страница 115: ...ate ID Numbering System 34 Site Administrator Account 29 User from terminal 35 Credential Add 36 80 List 80 D Database Synchronization 2 Date Set 39 Date Format Add 66 Edit 65 Set 67 Delete Sent Inter...

Страница 116: ...it 38 Min High Res Update Count 69 MOVE THUMB 92 N Network Mode Configuring 25 No Hand Enroll 81 Number of Tries 70 O OK 92 P Partial Sync Now 87 PLACE HAND 92 Placement Terminal 11 Placements Per Try...

Страница 117: ...terface 31 Keys 5 Placement 11 Reboot 87 Rebooting Using terminal interface 41 Removing from box 12 Return to factory settings 101 Setup 25 Shutdown 89 Shutting Down 29 Using Telnet 30 Using Terminal...

Страница 118: ...Index 110 GT 400 Terminal User s Guide...

Страница 119: ...d services that make environments safe secure and productive The Sector s market leading products include electronic and biometric access control systems time and attendance and personnel scheduling s...

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