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SKYZER TECHNOLOGIES

PAGE 15 OF 147

INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL

Version 1.00

The

soft function keys

allow account selection

and

navigation keys

The

Red/CANCEL key

cancels the procedure

in progress, goes to idle

state

Contactless Active

Zone

2.2.3

The iPP310 PIN pad

The Ingenico IPP310 PIN pad consists of the following elements:

Four LED lights

Содержание iCT2XX

Страница 1: ...INGENICO iCT2XX 2018 Paymark Software Operating Manual 1 0 Version...

Страница 2: ...3 5 1 5 GPRS with Dialup as Backup Configuration 35 5 1 6 TCP IP with GPRS Backup Configuration 37 5 1 7 TCP IP with GPRS Backup with Dial up Backup Configuration 38 5 1 8 Dial up with GPRS Backup 41...

Страница 3: ...rd Verification Method Limit of 80 85 11 3 2 Above the CVM Card Verification Method Limit of 80 86 11 4 Cash Out Transaction 88 11 5 Refund Transaction 90 11 6 Card Not Present Transaction 92 11 7 Car...

Страница 4: ...nal Features of The Terminal 140 12 3 1 Decline Alert 140 12 3 2 One or Two Piece Unit 140 12 3 3 Full Message Encryption 140 12 3 4 Customer Receipt Copy 140 12 3 5 Communication 140 13 SAFETY AND MA...

Страница 5: ...MANUAL Version 1 00 DOCUMENT OWNER All changes to this document must be approved and signed off before release by the Marketing Manager REVISION RECORD VERSION CHANGE CHANGED BY DATE 1 00 PTS 2018 Doc...

Страница 6: ...guide to the operation of Skyzer s Ingenico iCT2XX EFTPOS terminal in New Zealand 2 HARDWARE OVERVIEW 2 1 The INGENICO ICT2XX Terminal The Ingenico iCT2XX Terminal consists of the following elements T...

Страница 7: ...shown below o Plug Power lead Telephone line Ethernet cable Serial link RS232 cable o Install caps in the lead through as indicated on the figure o Close the compartment with the cable cover provided...

Страница 8: ...8 PAYMARK OPERATING MANUAL Version 1 00 Easy loading printer 2 1 1 Features of the iCT250 Figure 1 Features of the Ingenico iCT250 Smart card reader Connection Ports SAM GPRS SIM card compartment 18 k...

Страница 9: ...y cancels the procedure in progress goes to idle state The Green ENTER key validates the input selections and information The Menu key provides access to the EFTPOS terminal menu 2 1 2 The iCT2XX Keyb...

Страница 10: ...UNCTION Key The FUNCTION key is used to enter the function menu Soft Function Keys These are the four keys located just below the display screen They are controlled by the software and their function...

Страница 11: ...a reliable card read Smart Card IC Card Insert the card horizontally with the metallic chip facing upwards and leave in position throughout the transaction Only remove the card when prompted by the t...

Страница 12: ...contactless display is in use but a card is not being read o When the contactless card is presented to the contactless active zone during a transaction the second third and fourth status lights will...

Страница 13: ...GIES PAGE 13 OF 147 INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL Version 1 00 The interface cable that connects the IPP280 PIN pad to the iCT2XX terminal Connects on the terminal end in USB Host c...

Страница 14: ...ER TECHNOLOGIES PAGE 14 OF 147 INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL Version 1 00 Backlit display Backlit display 2 2 1 Features of the Pinpad 2 2 2 The iPP280 Keyboard Keyboard Four LED li...

Страница 15: ...L Version 1 00 The soft function keys allow account selection and navigation keys The Red CANCEL key cancels the procedure in progress goes to idle state Contactless Active Zone 2 2 3 The iPP310 PIN p...

Страница 16: ...00 The PINpad Handset The interface cable that connects the IPP310 PIN pad to the iCT250 terminal The PIN shield for the IPP310 PIN pad The keyboard layout consists of Keyboard 0 through 9 Red CANCEL...

Страница 17: ...Signature entry or a YES response to a question Yellow CLEAR Key The CLEAR key is used to clear data that has been entered incorrectly or to signal a NO response to a question Red CANCEL Key The CANCE...

Страница 18: ...ur status lights that are visible on display o When a contactless transaction is started the first left hand status light will be steadily this indicates that the contactless display is in use but a c...

Страница 19: ...PAGE 19 OF 147 INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL Version 1 00 2 3 ICT2XX Port Layout The following ports are as defined at the rear of the Ingenico iCT2xx terminal Figure 2 Port Layout...

Страница 20: ...Initialization 87 then 6987 Upload EOV Contactless Transactions 88 Terminal Application Version 99 Enable Disable Extra Charges Hospitality only 100 Reset Terminal Management System Download 1234 Ter...

Страница 21: ...le Merchant Configuration 9902 Diagnostics 9904 Training Mode 9999 Pure Commerce CSE Connection Test 3025700 Pure Commerce CSE BIN Range Download 3025701 Pure Commerce CSE Rates Table Download 3025702...

Страница 22: ...have been programmed on the Ingenico terminals for easy and quick access to frequently used menus To access these menus press the following keys on the terminal from the idle screen Description Shortc...

Страница 23: ...t to idle prompt 4 0 PINPAD TYPE 1 IPP310 Press 2 to select IPP280 and press ENTER or CLEAR to cancel and exit to idle prompt 5 0 PIN pad will display the backlight display colour to select from Use t...

Страница 24: ...be restarted and PIN pad will be disabled 5 0 PIN pad will display a smiley face on the screen once deactivated Simply uncover the rear compartment of the ICT2XX terminal and unplug the PIN pad USB c...

Страница 25: ...Terminal and PIN pad will be restarted to establish the link with each other 6 0 PAYMARK EFTPOS PIN pad will display PAYMARK EFTPOS on the screen once the link with the terminal is successful 4 4 Deac...

Страница 26: ...ARK OPERATING MANUAL Version 1 00 5 SET UP 5 1 EFTPOS Configuration The EFTPOS Configuration option enables the terminal to be configured to operate as an EFTPOS terminal and must be done before the t...

Страница 27: ...ing number key By default 1 TCP IP is always selected Press 1 for Dial up configuration followed by ENTER and proceed with the configuration 2 TCP IP DIAL Press 2 for TCP IP Dialup as backup configura...

Страница 28: ...1A or 1W Press ENTER to bypass if no PABX prefix is required This parameter specifies the PABX numbers that the terminal dials to access an outside line Note The terminal pauses for 1 second after di...

Страница 29: ...ay IP address to forward the packets from Example 192 10 1 1 7 0 QUICK DIAL 1 YES 2 NO This parameter sets up the speed of the terminal to dial By default is selected as 1 YES or press 2 NO to disable...

Страница 30: ...NS Y N 1 YES 2 NO Press the corresponding number key and press ENTER to set for DNS or IP Option 1 to allow the terminal to use Paymark DNS address Option 1 is selected by default 12 0 IP Primary HOST...

Страница 31: ...he FUNC key to insert a dot in between numbers 5 0 SUBNET MASK XXX XXX XXX XXX Enter in the subnet mask for the static IP address Example 255 255 255 0 6 0 GATEWAY IP ADDR XXX XXX XXX XXX Enter in the...

Страница 32: ...cifies the Secondary Host IP Address By default it is set to 117 120 32 110 Press ENTER 13 0 SAVE CONFIG Y N Terminal prompts to save configuration Press ENTER to save configuration on the terminal or...

Страница 33: ...arameter specifies the GPRS Secondary Port Number of Paymark network By default the host port number is set to 33876 Press ENTER 5 0 USE DNS Y N 1 YES 2 NO Press the corresponding number key and press...

Страница 34: ...00 11 0 SAVE CONFIG Y N Terminal prompts to save configuration Press ENTER to save configuration on the terminal or CLEAR to exit and return to idle screen 12 0 START GPRS Y N Terminal prompts to sta...

Страница 35: ...of Paymark network By default the host port number is set to 33876 Press ENTER 5 0 QUICK DIAL 1 YES 2 NO This parameter sets up the speed of the terminal to dial By default is selected as 1 YES or pr...

Страница 36: ...N 1 YES 2 NO Press the corresponding number key and press ENTER to set for DNS or IP Option 1 to allow the terminal to use Paymark DNS address Option 1 is selected by default 10 0 GPRS Primary HOST D...

Страница 37: ...0 ENABLE DHCP Y N 1 YES 2 NO Press the corresponding number key and press ENTER to set the IP address for the terminal Option 1 to allow the terminal to dynamically obtain its IP address and proceed w...

Страница 38: ...rs paymark co nz This parameter specifies the Paymark GPRS Primary DNS address By default it is set to grps paymark co nz Press ENTER 15 0 GPRS Secondary Host DNS gprs2 paymark co nz This parameter sp...

Страница 39: ...tatic IP address ensure to obtain the IP address subnet mask and default gateway IP address from your ISP Internet Service Provider for connectivity to Paymark network 6 0 TERM IP ADDRESS XXX XXX XXX...

Страница 40: ...seconds after dialling if a control character W is inserted after the PABX number To insert a control character A or W press the corresponding number key and then the FUNC key To remove a PABX number...

Страница 41: ...YMARK 2 Vodafone 3 Black and White 4 2 Degrees 5 Spark 6 Kore Wireless 7 Global M2M 8 This parameter specifies the GPRS service Provider By default 1 is selected for Paymark SIM card Press ENTER These...

Страница 42: ...This parameter specifies the PABX numbers that the terminal dials to access an outside line Note The terminal pauses for 1 second after dialling if a control character A is inserted or to pauses for c...

Страница 43: ...multi merchant terminal each merchant has its own configuration Prior to configuring the terminal for multi merchant refer to page 43 to setup the required number of active merchants on the terminal O...

Страница 44: ...guration followed by ENTER and proceed with the configuration as on page 31 6 TCP IP GPRS Press 6 for TCP IP GPRS as backup configuration followed by ENTER and proceed with the configuration as on pag...

Страница 45: ...ctivating the Multi Merchant configuration please return to EFTPOS configuration for Multi Merchant Function 3824 to enter the Terminal and Merchant ID s for the active merchants Step Terminal Display...

Страница 46: ...e merchant name is not set then terminal will automatically use the names that are on the Paymark receipt header 7 0 MULTI MERCHANT SETUP Terminal is now in configuration mode Go to following steps to...

Страница 47: ...fault 5 0 MULTI MERCHANT SETUP Terminal is now in configuration mode Press CANCEL to exit otherwise the terminal will automatically exit after 30 seconds of inactivity 5 3 2 To Deactivate Multi Mercha...

Страница 48: ...seconds of inactivity 5 4 Contactless All new Contactless cards include the latest advanced security features required by the payment card industry Payments are processed through the same secure Visa...

Страница 49: ...nico terminals are fully compatible with the global EMV standards as well as Visa s PayWave and MasterCard s PayPass Contactless card processing is fast secure and convenient no more fumbling for chan...

Страница 50: ...Password 4 Header Press 1 to select PARAMETERS NOTE DO NOT SELECT ANY OTHER FUNCTIONS 7 0 INITIALIZATION Date and time Language Terminal Number Currency Pabx Pinpad Contactless Swipe Serial Number Ne...

Страница 51: ...nly need to be activated from the Telium Manager to select which hardware will have contactless From the Paymark application side contactless acceptance will be turned ON by default 5 5 Single Merchan...

Страница 52: ...ion is performed to delete the configuration for the selected merchant only 5 6 Remote Key Injection PKMS The Ingenico ICT2XX terminal supports Remote Key Injection technology to enable automated inje...

Страница 53: ...ost where it will be connecting to download the keys By default the RKI phone number is set as 08797 NOTE If the merchant has the Toll Bar on the site then key in this phone number 1797 to obtain conn...

Страница 54: ...wnload the keys By default the RKI PKMS Host Port is set as 7540 9 0 MULTI MERCHANT SETUP Terminal is now in configuration mode Press CANCEL to exit otherwise the terminal will automatically exit afte...

Страница 55: ...he RKI PKMS Host IP Address is set as 117 120 35 3 8 0 RKI HOST PORT 7540 This parameter specifies the RKI HOST PORT of the Paymark where it will be connecting to download the keys By default the RKI...

Страница 56: ...nst the terminal ID A merchant logon can then been initiated and successfully completed with an ACCEPTED response the terminal is ready to process transaction 5 7 Enable Disable Terminal Functions Thi...

Страница 57: ...to enable or disable the INSTANT TIPPING function followed by ENTER 10 0 CC HOSPITALITY OFF Press F1 to enable or disable the CREDIT CARD HOSPITALITY function followed by ENTER 11 0 PRINT CUST COPY O...

Страница 58: ...configured by entering the desired Merchant Name using the numeric keypads then the FUNC key to access the alpha characters then press ENTER Note Up to 20 characters can be entered per line 6 0 ADDRES...

Страница 59: ...s of spaces have appeared Refer below for Alphanumeric Key Entry guide The alphanumeric keys are grouped in the following way 1 Q Z space q z 2 A B C a b c 3 D E F d e f 4 G H I g h i 5 J K L j k l 6...

Страница 60: ...rminal or CLEAR to cancel and return to idle screen 5 10Reset GPRS Link This function allows the merchant to reset GPRS link on ICT250 terminal Step Terminal Display Description 1 0 Press FUNC 2 0 FUN...

Страница 61: ...low to select the appropriate interface type NOTE Please ensure that INTERFACED is enabled through FUNC 7415 prior to selecting interface type Step Terminal Display Description 1 0 Press FUNC 2 0 FUNC...

Страница 62: ...face link will be communicating via serial cable 2 USB This will be selected if the interface link will be communicating via USB cable Please ensure to load the Telium USB driver to allow the communic...

Страница 63: ...d 8099 followed by ENTER 4 0 DISABLE CREDIT ACCOUNT Press ENTER to disable credit account or CLEAR to exit out without disabling the credit account Terminal will return to idle screen afterwards 7 2 E...

Страница 64: ...re the TMS parameters CLEAR to cancel and exit to idle prompt 4 0 TMS TERMINAL ID XXXXXXXX This parameter specifies the TMS Terminal ID which is by default the last 8 digits of the terminal serial num...

Страница 65: ...ional Identifier that the terminal uses to route messages to TMS Press ENTER 7 0 TMS URL www skyzertms co n z This parameter specifies the TMS URL By default is set to www skyzertms co nz Press ENTER...

Страница 66: ...MS ACTION CONNECTING Establishing the link between the terminal and the TMS host 5 0 TMS ACTION LOGON The terminal logs on to the TMS host 6 0 TMS ACTION PLEASE WAIT The terminal briefly displays PLEA...

Страница 67: ...2 0 FUNCTION Enter 1234 and press ENTER 3 0 PROCESSING PLEASE WAIT Terminal is resetting the TMS download and returns to the idle screen NOTE Upon completion of the reset TMS download perform FUNC 24...

Страница 68: ...Acquirer will take care of splitting these transactions as required The BNZ CSE application will provide two options Chip card transactions Magnetic stripe transactions 9 1 CurrencySelect EFTPOS Suppo...

Страница 69: ...SE application Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 3025707 and press ENTER 3 0 ENABLE DCC ENABLE DCC will be displayed Press ENTER 4 0 DCC ACTIVATED DCC application has now...

Страница 70: ...ll be same as the Paymark Merchant ID 6 0 PRIMARY HOST PORT 6880 This parameter specifies the Primary Host Port for Pure Commerce CSE Press ENTER Be default it is set to 6880 7 0 SECONDARY HOST PORT 6...

Страница 71: ...n used 9 4 Pure Commerce CSE Connection Test This function will be used to check the connection between the terminals to Pure Commerce CSE host Perform the steps below for connection test Step Termina...

Страница 72: ...his function downloads the exchange rates table from Pure Commerce CSE host for different countries currency that are supported on the terminal The rates will be updated on the terminal at hourly basi...

Страница 73: ...Note Terminal will display Rates table Expired if the rates has not been updated 9 8 Pure Commerce CSE Configuration Reset This function resets currency select configuration to default settings Step T...

Страница 74: ...ey in the purchase amount and press ENTER 4 0 PRESENT INSERT OR SWIPE CARD XX XX Card holder should Present Insert or Swipe their card 5 0 AWAITING ACCOUNT The terminal prompts AWAITING ACCOUNT on the...

Страница 75: ...ESSING NOW will be displayed on the terminal while processing the transaction 12 0 ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt 9 10Pure Commerce CSE Purcha...

Страница 76: ...LL MERCHANTS Only applicable with Multi Merchant setup Press the corresponding number or down arrow key on the terminal to select the Merchant followed by ENTER Press CANCEL to exit from the menu 4 0...

Страница 77: ...r merchants to manage the stored pre authorisations When the pre authorised transactions are executed a pre defined retention period is set by default to 7 days when at that time the transactions will...

Страница 78: ...amount displayed will include the previously authorised amount plus any top up amounts already processed for this transaction This is to notify the merchant that a top up transaction was performed 7 0...

Страница 79: ...rm the steps below to enable credit card surcharge Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 8 and press ENTER 3 0 ENABLE SURCHARGING Press ENTER to enable Surcharging 4 0 ENTER...

Страница 80: ...older Perform the steps below to bypass surcharge transaction Step Terminal Display Description 1 0 Press Menu 2 0 PAYMARK EFTPOS 1 EFTPOS MENU 2 ADMIN MENU 3 SUPERVISOR MENU Press 1 to select EFTPOS...

Страница 81: ...in the purchase amount and press ENTER 5 0 PRESENT INSERT OR SWIPE CARD XX XX Card holder should Present Insert or Swipe their card 6 0 AMOUNT XX XX CHQ SAV CR F1 F2 F3 F4 The cardholder presses the c...

Страница 82: ...RATING MANUAL Version 1 00 12 0 DECLINED Transaction has been DECLINED with PIN entry and prints the transaction receipt 11 2Purchase Transaction To perform a purchase transaction follow the steps bel...

Страница 83: ...ENTER key NOTE Cash amounts must be multiples of the minimum currency increment 10 cents 5 0 PRESENT INSERT OR SWIPE CARD XX XX Card holder should Present Insert or Swipe their card 6 0 AWAITING ACCO...

Страница 84: ...018 PAYMARK OPERATING MANUAL Version 1 00 11 3Contactless Purchase Transaction The contactless solution supports Purchase Refund and Hospitality Pre Auth and Completion transactions only When executin...

Страница 85: ...in the purchase amount and press ENTER 3 0 PRESENT INSERT OR SWIPE CARD XX XX Card holder should Present Insert or Swipe their card 4 0 Present card XX XX This parameter will be displayed on the PIN p...

Страница 86: ...0 PROCESSING NOW This parameter will be displayed on the contactless and terminal screen to advise the cardholder and merchant the transaction is been process 7 0 PIN OR ENTER Terminal will display PI...

Страница 87: ...h step 13 0 If not press CLEAR to decline and proceed with step 14 0 13 0 SIG ACCEPTED SIG ACCEPTED will be displayed on both terminal and contactless screen The merchant presses the ENTER key to acce...

Страница 88: ...access supervisor menu 2 0 EFTPOS MENU 1 PURCHASE 2 CASH 3 REFUND Press the corresponding number key or down up arrow key to select CASH to perform cash out transaction 3 0 CASH OUT AMOUNT XX XX Enter...

Страница 89: ...L Version 1 00 9 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad 10 0 ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt 11 0 DECLINE...

Страница 90: ...R MENU Press MENU key and then scroll through using down arrow key until EFTPOS MENU is shown on the display Press the corresponding number key or ENTER to access supervisor menu 2 0 EFTPOS MENU 1 PUR...

Страница 91: ...ction 15 0 PIN OR ENTER The cardholder presses the ENTER to proceed with Signature transaction 16 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad 17 0 SIGN RECEIPT SIGN RE...

Страница 92: ...n arrow key to select PURCHASE to perform a purchase transaction PURCHASE AMOUNT XX XX Key in the purchase amount and press ENTER 3 0 PRESENT INSERT OR SWIPE CARD Rather than swiping or inserting card...

Страница 93: ...INGLE 2 RECURRING 3 INSTALLMENT 4 UNKNOWN Select option by pressing the corresponding number key 1 SINGLE 2 RECURRING 3 INSTALLMENT 4 UNKNOWN 12 0 AWAITING ACCOUNT The terminal prompts AWAITING ACCOUN...

Страница 94: ...ction 3 0 MERCHANT CARD Swipe the Merchant Card on the terminal 4 0 AWAITING MER PIN Terminal prompts AWAITING MER PIN on the terminal 5 0 MERCHANT PIN Key in the Merchant PIN number followed by ENTER...

Страница 95: ...sponding soft key to select their account type Example Press F4 to select CR 13 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad 14 0 SIGN RECEIPT SIGN RECEIPT will be disp...

Страница 96: ...he corresponding number key or down arrow key to select PUR to perform a purchase transaction 3 0 PURCHASE AMOUNT X XX Key in the purchase amount and press ENTER 4 0 CASH OUT AMOUNT 0 00 Only applicab...

Страница 97: ...ept a signature transaction Complete steps 1 6 of the transaction process first 15 0 PIN OR ENTER The cardholder to press ENTER on the pinpad to proceed with a Signature transaction 16 0 PROCESSING NO...

Страница 98: ...NOTE If the card used has only one account type which is credit the terminal will process the transaction without prompting to select account type However if a transaction is executed using Chip Card...

Страница 99: ...transaction Example 1 for TRANS NUMBER NOTE The option 5 TIP AMOUNT will not work if that particular transaction does not have the TIP amount entered Once the transaction has got the TIP amount added...

Страница 100: ...ximum of 120 of the value of the accepted authorization i e the TIP amount cannot exceed 20 of the authorised amount 9 0 TIP ACCEPTED TIP amount has been accepted 10 0 RETRIEVE BY 1 TRANS NUMBER 2 CAR...

Страница 101: ...on the terminal to retrieve the stored transaction Example 1 for TRANS NUMBER 4 0 ENTER TRAN NUM Enter the transaction number which can be obtained from the receipt Example 000001 5 0 PLEASE WAIT Term...

Страница 102: ...returns to idle screen Example Processing 1 of 10 etc 5 0 TRANSMISSION COMPLETE Once all the transactions are sent the screen will display TRANSMISSION COMPLETE 6 0 VIEW TRANS Y N Press ENTER to view...

Страница 103: ...Enter the transaction number which can be obtained from the receipt Example 000001 5 0 PLEASE WAIT Terminal will display PLEASE WAIT while retrieving the stored transaction 6 0 TRAN XXXXXX AUTH XXXXXX...

Страница 104: ...to the transaction PLEASE NOTE Tip amount will be only 30 of the purchase amount 6 0 PLS ADVISE STAFF OF TIP AMOUNT Cardholder will advise staff member of a tip amount they wish to tip 7 0 TIP AMOUNT...

Страница 105: ...d prints off transaction receipt 16 0 DECLINED Transaction has been DECLINED and prints off transaction receipt 11 11 Credit Card Hospitality Transaction This function allows the merchant to perform h...

Страница 106: ...the terminal Advise the cardholder to select their account type on the pinpad 6 0 ACCOUNT CHQ SAV CR F1 F2 F3 F4 The cardholder presses the corresponding soft keys to select the account type NOTE If t...

Страница 107: ...ng number key or down arrow key to select AUTHORISATION to perform a pre authorisation transaction 3 0 SELECT AUTH TYPE 1 CARD CHECK 2 INITIAL AUTH 3 TOP UP AUTH Press 2 to select INITIAL AUTH 4 0 PUR...

Страница 108: ...ep 16 0 15 0 SIG ACCEPTED SIG ACCEPTED will be displayed on both the terminal and pinpad screen The merchant presses ENTER to accept the cardholder s signature after verifying signature with the card...

Страница 109: ...5 0 ENTER TRAN NUM Enter the transaction number which can be obtained from the receipt Example 000001 6 0 TRAN XXXXXX AUTH XXXXXX CARD XXXXXX XXXX TOTAL AMT NZ XX XX REQUIRED TRANS Y N Details of sel...

Страница 110: ...signature with the card 13 0 SIG DECLINED SIG DECLINED will be displayed on both the terminal and pinpad screen The merchant presses CLEAR to decline the cardholder s signature after verifying signatu...

Страница 111: ...P to perform a completion on a pre authorised transaction 3 0 RETRIEVE BY 1 TRAN NUMBER 2 CARD NUMBER 3 AUTH NUMBER 4 INITIAL AUTH AMT 5 FUNDS ON HOLD Select the desired search criteria by pressing th...

Страница 112: ...accept the cardholder s signature after verifying signature with the card 12 0 SIG DECLINED SIG DECLINED will be displayed on both the terminal and pinpad screen The merchant presses CLEAR to decline...

Страница 113: ...lesser than the authorised amount 7 0 PRINTING PRINTING will be displayed on the terminal while printing off the receipt for the cardholder to sign Advise the cardholder to sign the receipt to accept...

Страница 114: ...until HOSPITALITY MENU is shown on the display Press the corresponding number key or ENTER to access HOSPITALITY menu 2 0 HOSPITALITY MENU 1 AUTHORISATION 2 COMPLETION 3 UTIL Press the corresponding...

Страница 115: ...when the transaction is been performed through swipe using Magnetic Stripe card Example PRESS F2 for AUD currency If the card has been inserted proceed with step 8 0 8 0 PURCHASE AUD 9 44 NZD 10 00 R...

Страница 116: ...rd 12 0 SIG DECLINED SIG DECLINED will be displayed on both the terminal and pinpad screen The merchant presses CLEAR to decline the cardholder s signature after verifying signature with the card 11 1...

Страница 117: ...cardholder cancels the transaction has expired 30 days since approved preauthorisation or last top up the merchant cannot deliver goods or services Step Terminal Display Description 1 0 PAYMARK EFTPOS...

Страница 118: ...t and return to previous screen NOTE The total amount displayed will include the previously authorised amount plus any top up amounts already processed for this transaction This is to notify the merch...

Страница 119: ...ayed Extra Charges Completion The below function will be performed to enable and disable delayed extra charges completion Enable Delayed Extra Charges Step Terminal Display Comment 1 0 Press FUNC 2 0...

Страница 120: ...ENU 4 SUPERVISOR MENU Press MENU key and then scroll through using down arrow key until HOSPITALITY MENU is shown on the display Press the corresponding number key or ENTER to access HOSPITALITY menu...

Страница 121: ...ansaction This is to notify the merchant that a top up transaction was performed 7 0 PURCHASE AMOUNT 0 00 Key in the amount to charge followed by ENTER 8 0 PRINTING PRINTING will be displayed on the t...

Страница 122: ...EFTPOS MENU 2 TIPPING MENU 3 HOSPITALITY MENU 4 ADMIN MENU 5 SUPERVISOR MENU Press MENU key and then scroll through using down arrow key until EFTPOS MENU is shown on the display Press the correspond...

Страница 123: ...ain approval for the cheque The response message stays on the display until the merchant presses ENTER 11 13Merchant Administration Functions The following standard merchant administration functions a...

Страница 124: ...MENU 4 ADMIN MENU 5 SUPERVISOR MENU Press MENU key and then scroll through using down arrow key until ADMIN MENU is shown on the display Press the corresponding number key or ENTER to access ADMIN me...

Страница 125: ...U Press MENU key and then scroll through using down arrow key until ADMIN MENU is shown on the display Press the corresponding number key or ENTER to access ADMIN menu 2 0 ADMIN MENU 1 TOTAL 2 INQUIRY...

Страница 126: ...quiry 3 0 1 Merchant 1 2 Merchant 2 3 Merchant 3 Only applicable with Multi Merchant setup Select the corresponding number on the terminal to select the Merchant followed by ENTER 4 0 SELECT OPTION XX...

Страница 127: ...PITALITY MENU 4 ADMIN MENU 5 SUPERVISOR MENU Press MENU key and then scroll through using down arrow key until ADMIN MENU is shown on the display Press the corresponding number key or ENTER to access...

Страница 128: ...AL Version 1 00 NOTE Any expired stored Hospitality EOV offline and or Contactless transactions will be prompted to upload when Settlement Cutover is performed To upload these stored transactions at t...

Страница 129: ...cut key by pressing 3 from idle screen Step Terminal Display Description 1 0 PAYMARK EFTPOS 1 EFTPOS MENU 2 TIPPING MENU 3 HOSPITALITY MENU 4 ADMIN MENU 5 SUPERVISOR MENU Press MENU key and then scrol...

Страница 130: ...in place for both the number of transactions accepted per card and the purchase amount EFTPOS OFFLINE is displayed on the screen of the ICT2XX if an IPP280 or IPP310 pinpad is attached If the termina...

Страница 131: ...equent transactions executed will be stored in the terminal memory as an EOV transaction If NO CLEAR is selected the terminal will go into EOV mode without processing the failed transaction All the sw...

Страница 132: ...N Enter 88 and press ENTER 3 0 PROCESSING NOW XX OF XX The terminal starts to upload the stored offline transactions which were stored on the terminal NOTE If the terminal is in the process of uploadi...

Страница 133: ...pe a magnetic stripe card through the magnetic stripe card reader Press ENTER or CLEAR to go to chip read test 4 2 GOOD CARD READ Displays if the terminal is successful to read the magnetic stripe dat...

Страница 134: ...rint a test receipt immediately when ENTER key is pressed 9 0 PINPAD TEST ENTER OR CLEAR Press ENTER to start PINPAD TEST CLEAR to bypass PINPAD TEST or CANCEL to cancel the function and return to idl...

Страница 135: ...S TEST CLEAR to bypass COMMS TEST or CANCEL to cancel the function and return to idle prompt 12 1 PROCESSING NOW If COMMS test is performed terminal screen will display PROCESSING NOW and then will re...

Страница 136: ...nal to select the Merchant followed by ENTER 4 0 TERMINAL FUNCTIONS Select desired function from option table listed below by pressing the corresponding number key to activate chosen option Example To...

Страница 137: ...r CTL configuration records supported by the terminal If the terminal has no EMV applications it will display NO EMV APPS and NO CTL RECORDS if no CTL configuration records PRESS 5 Print Pending Trans...

Страница 138: ...DMMYY 19 01 18 To change the Date enter the day month and the year on the keyboard and press ENTER TIME HHMMSS 12 49 To change the Time enter the hour and minutes on the keyboard and press ENTER NOTE...

Страница 139: ...in training mode To exit Training Mode repeat steps 2 and 3 NOTE Before the terminal can operate in training mode the terminal merchant ID s must be configured and the functions that you would like t...

Страница 140: ...nsactions until the pinpad can be replaced 12 3 3 Full Message Encryption Merchants and cardholders can have confidence in the benefits of increased security standards with full message encryption all...

Страница 141: ...ratus due care must still be taken Do read and understand the instructions before using the equipment DO NOT expose this apparatus to rain or moisture This product is approved for indoor use only Wher...

Страница 142: ...this terminal must be used Operate only from a power source as specified on the Power Supply Unit 13 5Connection All connections are on the rear of the terminal protected by a cover 13 6Opening the Ca...

Страница 143: ...in their housing respectively first as shown on the figure here below and close the cover 13 8 Opening Printer Compartment Open the printer compartment by lifting the catch located at the rear of the...

Страница 144: ...o Press the top of the lid in the centre as shown by arrow until it clips into position ADVISE If you are inserting a new roll tear off the first length one complete turn 13 10 Paper Size The paper r...

Страница 145: ...starting switch of the terminal by disconnecting the power supply o Open the cover as indicated at chapter 7 9 o Insert the SIM card into the slot marked GPRS as indicated out in the figure Do not fo...

Страница 146: ...SKYZER TECHNOLOGIES PAGE 146 OF 147 INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL Version 1 00 13 14 Operating Environment The operating temperature range for this device is between 5oC and 45oC...

Страница 147: ...2018 Contact Details T 64 9 259 0322 sales skyzer co nz service skyzer co nz PO Box 132 177 Sylvia Park 1644 Auckland 61E Hugo Johnston Drive Penrose Auckland WWW SKYZER CO NZ...

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Ingenico iCT2XX, Руководство по эксплуатации

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