SKYZER TECHNOLOGIES
PAGE 90 OF 147
INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL
Version 1.00
11.5 Refund Transaction
The terminal can be used to refund a previous sale. If it is necessary for a
cardholder to return goods then the terminal can be used to give the
cardholder a
REFUND
. This transaction transfers funds from the merc
hant’s
account to the cardholder’s account.
To perform a
REFUND
transaction, follow the steps below:
NOTE:
The merchant requires a
Merchant Refund Card
to perform a refund
transaction.
Step
Terminal Display
Description
1.0
PAYMARK EFTPOS
1.EFTPOS MENU
2.TIPPING MENU
3.HOSPITALITY MENU
4.ADMIN MENU
5.SUPERVISOR MENU
Press
MENU
key and then scroll through using down arrow key until
EFTPOS
MENU
is shown on the display.
Press the corresponding number key or
ENTER
to
access supervisor menu.
2.0
EFTPOS MENU
1.PURCHASE
2.CASH
3.REFUND
Press the corresponding number key or down/up arrow key to select
REFUND
to
perform a Refund transaction.
3.0
MERCHANT CARD
Swipe the Merchant Card on the terminal.
4.0
AWAITING MER PIN
Terminal prompts
AWAITING MER PIN
on the terminal.
5.0
MERCHANT PIN?
Key in the Merchant PIN number followed by
ENTER
on the pinpad
6.0
REFUND AMOUNT?
$XX.XX
Enter the refund amount followed by the
ENTER
7.0
PRESENT / INSERT
OR SWIPE CARD
$XX.XX
Card holder should Present / Insert or Swipe their card
8.0
AWAITING ACCOUNT
The terminal prompts
AWAITING ACCOUNT
on the terminal. Advise the
cardholder to select the account type on the pinpad.
