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- 9999999) assigned by IBM when the PID is purchased. It is located on the
customer information worksheet or on the invoice from the software
purchase.
Note:
If asked for an operating system, say "Storage".
Hardware option
Provide the serial number and appropriate four-digit Machine Type for the
hardware component that displays a problem (for example: 3958 DD4, 3958
DD5, or 3958).
Note:
Cache modules and cache controllers are supported separately
within the TS7650G. If the problem is in the IBM attached storage
component, select the hardware option. Enter the appropriate Machine
Type and S/N (serial number) for the component. If the attached storage is
not IBM branded, contact the appropriate service provider for the
component.
Web sites
The most up-to-date information about your product, including documentation
and the most recent downloads, can be found at the following Web sites:
v
The translated publications for this product are included with the product. These
documents and product specification sheets are also available from the following
Web site:
www.ibm.com/storage/support/
v
You can order publications through the IBM Publications Ordering System at the
following Web site:
www.elink.ibmlink.ibm.com/publications/servlet/pbi.wss/
v
Access the IBM System Storage ProtecTIER TS7650 Customer Information Center
at:
http://publib.boulder.ibm.com/infocenter/ts7650/cust/index.jsp
v
Access installation and technical support information via the Web at:
www.ibm.com/support
v
The IBM Web site for Independent Software Vendor (ISV) support is:
www.ibm.com/servers/storage/tape/resource-library.html
v
The IBM System Storage TS7600 Interoperability Matrix Web site can be found
at:
http://www-03.ibm.com/systems/support/storage/ssic/interoperability.wss
v
For the latest information about SAN switches and directors, go to the following
Web site:
www.ibm.com/servers/storage/san
v
For the latest information about IBM xSeries products, services, and support, go
to the following Web site:
www.ibm.com/eserver/xseries
v
For the latest information about operating system and HBA support, clustering
support, SAN fabric support, and Storage Manager feature support, see the
DS4000
®
Interoperability Matrix at the following Web site:
www.ibm.com/servers/storage/disk/ds4000/interop-matrix.html
v
For product firmware and software downloads, as well as associated driver
code, go to the following Web site:
xviii
IBM TS7650G Deduplication Gateway for ProtecTIER
®
: User's Guide for FSI Systems
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