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Chapter 6. Troubleshooting

6-9

Ready/Activity LED

Attention LED

Cleaning LED

Error LED

Table 6-1. Front Panel LED indicators

Library Condition

Ready/

Activity LED

Cleaning LED Attention LED Error LED

Message on Display

POST (Power ON Self
Test)

Blinks 2 times

per second

OFF

INITIALIZING...INVENTORY...

Magazine open

Blinks 2 times

per second

OFF

PLEASE INSERT MAGAZINE

Magazine unlocked

Blinks 2 times

per second

OFF

MAGAZINE UNLOCKED

I/O Station open

Blinks 2 times

per second

OFF

PLEASE CLOSE I/O STATION

I/O Station unlocked

Blinks 2 times

per second

OFF

I/O STATION UNLOCKED

Library firmware is
being updated

Blinks 2 times

per second

OFF

LOADER FIRMWARE
UPDATING!

Drive firmware is
being updated

Blinks 2 times

per second

OFF

DRIVE FIRMWARE
UPDATING!

Drive dump is being
uploaded to host
computer

Blinks 2 times

per second

OFF

DRIVE DUMP DATA
UPLOADING!

Library is offline

Blinks 2 times

per second

OFF

OFFLINE

Cartridge is being
moved

Blinks 1 time

per second

OFF

READY

Library error
occurred

OFF

*** CHK ***
CODE: [XXXX]

Drive error occurred

OFF

DRIVE FAULT
CODE: [X]

Cartridge error
occurred

OFF

MEDIA FAULT
CODE: [X]

Cleaning cartridge
has expired

OFF

REPLACE CLEANING MEDIA

Drive has requested
to be cleaned

OFF

CLEAN DRIVE

Drive is being cleaned

Blinks 1 time

per second

OFF

CLEANING...

Library is online and
ready to receive a
command

OFF

READY

Содержание System Storage TS2900

Страница 1: ...IBM System Storage TS2900 Tape Autoloader Setup Operator and Service Guide Machine Type 3572 GC27 2212 00...

Страница 2: ......

Страница 3: ...IBM System Storage TS2900 Tape Autoloader Setup Operator and Service Guide Machine Type 3572 GC27 2212 00...

Страница 4: ...ibm com storage lto This edition applies to the IBM System Storage TS2900 Tape Autoloader Setup Operator and Service Guide GC27 2212 00 and to the subsequent releases and modifications until otherwise...

Страница 5: ...ments or suggestions for improving this publication send your comments by E mailing IBM Internet or IBMLink from US starpubs us ibm com IBMLink from Canada STARPUBS at TORIBM Include the following inf...

Страница 6: ...rator and Service Guide In all countries regions Visit http www ibm com and complete all the steps in Contacting IBM Technical Support on page 7 1 To open a Service Request online Under Support downlo...

Страница 7: ...Header Elements 2 6 Menus Available from the Web User Interface 2 7 User Privileges 2 8 Chapter 3 Installation and Configuration 3 1 Verifying the Shipment 3 1 Choosing a Location 3 2 Installing the...

Страница 8: ...ools 8 1 Replacing a Defective Cartridge Magazine 8 1 Unlocking the Cartridge Magazine Manually 8 1 Moving the Library from a Rack to a Desktop 8 2 Removing Library from a Rack 8 2 Installing the Libr...

Страница 9: ...ctronic Emission Notices H 2 Federal Communications Commission FCC Class A Statement H 2 European Union EU Electromagnetic Compatibility Directive H 3 People s Republic of China Class A Electronic Emi...

Страница 10: ...viii TS2900 Tape Autoloader Setup Operator and Service Guide...

Страница 11: ...settings 3 26 3 29 User access settings 3 27 3 30 Add User dialog 3 27 3 31 Save configuration 3 28 3 32 Cartridge release gate 3 31 3 33 Cartridge orientation 3 32 4 1 Operator Panel top level menus...

Страница 12: ...from the rear of the library 8 8 8 14 Removing the cover from the library chassis 8 8 8 15 Removing the feet 8 8 8 16 Removing side rails from the library chassis 8 9 8 17 Attaching the front brackets...

Страница 13: ...ive 5 3 5 4 Bar code label requirements for the Ultrium tape drive and library 5 5 5 5 Cartridges and VOLSERs compatible with the Ultrium 3 and Ultrium 4 Tape Drive 5 6 5 6 Environment for operating s...

Страница 14: ...xii TS2900 Tape Autoloader Setup Operator and Service Guide...

Страница 15: ...hat is potentially hazardous to people because of some existing condition A caution notice can be accompanied by one of several symbols A danger notice calls attention to a situation that is potential...

Страница 16: ...he following safety inspection procedure 1 Stop all activity between the host and the library s tape drive 2 Turn off the power to the library by switching the Power button on the rear of the tape lib...

Страница 17: ...t be moved for servicing unless specified by the manufacturer Attempting to move the drawer partially or completely out of the rack may cause the rack to become unstable or cause the drawer to fall ou...

Страница 18: ...es shelves drawers doors and cables are secure Ensure that the four leveling pads are raised to their highest position Ensure that there is no stabilizer bracket installed on the rack cabinet during m...

Страница 19: ...s propietarios de equipos a reciclar sus productos de TI Se puede encontrar informaci n sobre las ofertas de reciclado de productos de IBM en el sitio web de IBM http www ibm com ibm environment produ...

Страница 20: ...facilities may not be available in your area For information on disposal of batteries outside the United States go to http www ibm com ibm environment products index shtml or contact your local waste...

Страница 21: ...s and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batterie...

Страница 22: ...xx TS2900 Tape Autoloader Setup Operator and Service Guide...

Страница 23: ...supplies information to application owners who want to integrate their open systems applications with IBM supported Ultrium hardware The reference contains information about the application programmi...

Страница 24: ...xxii TS2900 Tape Autoloader Setup Operator and Service Guide...

Страница 25: ...e providing a maximum of 9 data cartridge positions or a maximum of 8 data cartridge positions with a configurable 1 slot I O Station One position is reserved as the tape drive exchange position and c...

Страница 26: ...ic display located on the front of the library Library operations and service functions are performed from this screen The Web User Interface offers some of the same functionality as the Operator Pane...

Страница 27: ...number of the library are located on the front bezel of the library The serial number is the number that links the library to IBM entitlement for service Air vents These vents draw cooler air into the...

Страница 28: ...ply Power switch The library is powered ON when the power supply switch on the rear panel is ON the library has no independent power switch on the front panel SAS host interface connector Serial attac...

Страница 29: ...0 Tape Autoloader can be hot plugged SAS drives will auto negotiate speed Encryption The LTO Ultrium 4 Tape Drive supports host Application Managed Encryption AME Library Managed Encryption LME and Sy...

Страница 30: ...me description manufacturer model number firmware level and the URL that the trap is designated for Product Status such as the severity of the trap status current and previous and the time the trap oc...

Страница 31: ...Figure 1 6 Ultrium Half High Tape Drive Speed Matching To improve system performance the Ultrium 3 and Ultrium 4 Tape Drives use a technique called speed matching to dynamically adjust its native unco...

Страница 32: ...only see the tape drive Important Some HBAs such as RAID controllers do not support LUN scanning Location Coordinates and Element Addresses The TS2900 Tape Autoloader incorporates IBM s patented high...

Страница 33: ...er 1 Column 3 Tier 1 Column 2 Tier 1 Column 1 Tier 1 Drive Front Rear Accessor Reserved slot Table 1 5 Physical specifications Parameter Measurement Front panel width chassis bezel 445 mm 17 52 in 483...

Страница 34: ...s 0 to 2 500 0 to 2 500 0 to 2 500 Note The operating environment of the library must not conflict with the media storage requirements The library may be capable of operating at elevated temperatures...

Страница 35: ...If you do not have Internet access and you need information about device drivers contact your Marketing Representative Using a browser type one of the following http www ibm com storage lto ftp ftp s...

Страница 36: ...1 12 TS2900 Tape Autoloader Setup Operator and Service Guide...

Страница 37: ...erator Panel is located on the front bezel of the library The Operator Panel displays library information and menu commands used to execute library management functions in response to the control keys...

Страница 38: ...cartridge from an empty cartridge position Loading a cartridge from any source to a full drive Unloading a cartridge from an empty drive Any error detected by the library or drive controller and not r...

Страница 39: ...rable drive or library failure An error message is displayed on the screen and the LED remains ON until the error state is resolved For more information see Interpreting Front Panel LEDs on page 6 8 I...

Страница 40: ...next digit The default password is 0000 Once you have logged in you can change the password using the Change Login Password command See Configuring Operator Panel Settings on page 4 11 Screen Elements...

Страница 41: ...ve firmware and to download error logs drive dumps and other library data from the library Before the TS2900 Tape Autoloader can be managed over a network using the Web User Interface you must set up...

Страница 42: ...ount name and password are case sensitive After entering your account name and password use your mouse to click Login or press the Enter key For information on account privileges see User Privileges o...

Страница 43: ...face Figure 2 8 shows the Web User Interface window for a User account Figure 2 9 shows the window for a Superuser account and Figure 2 10 shows the window for an Administrator account Figure 2 8 User...

Страница 44: ...ser privileges in the library Users are allowed to monitor the library but not perform actions that affect the physical library Superusers are allowed to operate the physical and logical library but n...

Страница 45: ...ack on page 3 5 Removing the Accessor Locking Screw on page 3 12 Attaching the Library to a Server on page 3 13 Configuring Your Library using the Web User Interface on page 3 16 Logging in to the Web...

Страница 46: ...hillips head screwdriver preferably with a magnetic head will be needed to assemble the deskside kit Table 3 1 Location criteria Criteria Definition Room temperature 16 to 32 C 60 to 90 F Voltage 100...

Страница 47: ...library chassis 45E3798 1 Deskside cover 45E3799 1 Bracket 1U library right rail 45E3749 2 Screw cross recessed binding head M4x4 for securing the rear of the cover to the library 45E3801 1 Bracket 1U...

Страница 48: ...rary Figure 3 2 Return the library to the upright position Figure 3 2 Attaching the feet 4 Position the deskside cover in the correct orientation over the library chassis and attach the cover to the l...

Страница 49: ...system A standard 19 inch rack system contains multiple mounting locations called EIA units as defined by the Electronics Industries Association Each EIA unit contains three square or round holes use...

Страница 50: ...1 Right front rail 45E3747 2 Rear rail 45E5909 4 Screw cross recessed flat head M3x4 45E3748 8 Screw flat head self locking M6x10 45E3749 6 Screw cross recessed binding head Table 3 3 Rack mount asse...

Страница 51: ...it 1U of vertical rack space is equal to 4 45 cm 1 75 in and contains three holes with equidistant centers of 1 59 cm 0 625 in The boundary between each 1U rack space is identified by two holes separa...

Страница 52: ...ations for front vertical rails Figure 3 6 Rack mount screw locations for rear vertical rails 3 Attach the left and right Figure 3 7 front brackets to the front of the library chassis using two flat h...

Страница 53: ...de Figure 3 8 Note Run the hook and loop fastener strap through the slot on the right rear bracket and attach it back upon itself Figure 3 8 Attaching the rear brackets to the rails Important Do NOT t...

Страница 54: ...front of the unit align with the 1U space marked on the vertical rails in Step 2 Secure the rails to the rack using four flat head screws on each side of the rack Use both of the two screw locations o...

Страница 55: ...the rack 8 Secure the rear of the library to the rack using a round head screw on each rear bracket Figure 3 12 Tighten the other rear bracket screws to secure the library to the rack Figure 3 12 Sec...

Страница 56: ...page 8 1 Removing the Accessor Locking Screw Important The Accessor locking screw prevents the library Accessor from moving during shipment and must be removed before the library is powered ON To rem...

Страница 57: ...result in damage to the library 1 Attach an Ethernet cable to the Ethernet port in Figure 3 15 Note On rack mount installations run the cable through the hook and loop fastener strap on the right rear...

Страница 58: ...hten the strap The rack PDU line cord is a special power cord that plugs into a rack power strip 2 Plug the other end of the power cord into the nearest properly grounded power outlet On rack mount in...

Страница 59: ...ubnet mask 255 255 255 0 Gateway 0 0 0 0 IPv6 settings Disabled DHCP Dynamic Host Configuration Protocol Enabled Stateless auto configuration Enabled Static IP address Disabled IPv6 address 0 0 0 0 0...

Страница 60: ...lowing procedures 1 Install Java 1 5 0 or higher on your host computer Download the latest version of the Java Runtime Environment JRE for your platform from http www java com 2 Logging in to the Web...

Страница 61: ...rnet Explorer on your server or PC to access the Web User Interface 3 In the browser address field enter your library s IP Address URL to launch the Web User Interface applet in the browser window For...

Страница 62: ...e 4 34 Configuring Library Settings Logical Library Settings Figure 3 19 Logical library mode settings To configure the library access mode settings for the logical library complete the following proc...

Страница 63: ...r 9 The second digit configures Column 5 Tier 1 of the magazine as an I O Station 0 when disabled and 1 when enabled The Auto Cleaning function can be enabled only if there is at least 1 inactive posi...

Страница 64: ...rowser and the tape library IPv4 setting Select Use IPv4 to enable the IPv4 Internet Protocol Select the corresponding radio button to obtain an IP address automatically DHCP or use static IP address...

Страница 65: ...ed on the Operator Panel the current date and time can be modified using the Web User Interface The TS2900 Tape Autoloader communicates with an NTP server with the following conditions client server b...

Страница 66: ...tings Configuring Encryption Settings Figure 3 23 Encryption settings Note This is an optional procedure if you have purchased the Encryption Activation Key Feature Code 5901 Only the Ultrium 4 Tape D...

Страница 67: ...ed Encryption For encryption in operating environments where no application is capable of key management runs and encryption is set up implicitly through each instance of the IBM device driver Library...

Страница 68: ...yption only Encrypt All All tape cartridges loaded into the tape drive are encrypted Internal Label Selective Encryption This option is used only for Symantec s Veritas NetBackup Internal Label Encryp...

Страница 69: ...ge to the enabled addresses 7 Click Submit to enable the settings Configuring Trap Notifications Figure 3 26 Trap notifications Note This is an optional procedure The traps supported by the TS2900 Tap...

Страница 70: ...P community name User name v3 only SNMPv3 unique user name Authentication v3 only Authentication algorithm MD5 or SHA When an algorithm is specified an authentication password and confirmation of the...

Страница 71: ...igure 3 29 User access settings Note This is an optional procedure To add users able to access the library using the Web User Interface complete the following procedure 1 Expand Configure Library if n...

Страница 72: ...on complete the following procedure 1 Expand Configure Library if necessary and click on Save Restore in the left navigation pane of the Web User Interface 2 Click Save to create a configuration file...

Страница 73: ...IPv6 and press Enter to enable or press Down and select Disable DHCP IPv6 to disable c Press Enter again to apply the setting or Cancel to reject the setting d Press Cancel to backtrack through the m...

Страница 74: ...ly the setting or Cancel to reject the setting 5 Library Mode Default Random a Select Configure Library Configure Library Mode b Select Set Random Mode or Configure Sequential Mode and press Enter Ran...

Страница 75: ...us key to select Unlock Magazine and press Enter 2 Insert cartridges in the magazine Note A blue release gate in Figure 3 32 in the top left corner of each column in the cartridge magazine prevents ea...

Страница 76: ...2 Press the Minus key to select Diagnostics and press Enter 3 Select Run Library Verify and press Enter Follow the on screen instructions The library performs a Power ON Self Test POST the normal tes...

Страница 77: ...lick on Save Restore in the left navigation pane of the Web User Interface b Click Save and then enter a file name and select a location to save the configuration file 2 Verify the library state a Cli...

Страница 78: ...3 34 TS2900 Tape Autoloader Setup Operator and Service Guide...

Страница 79: ...the Library on page 4 6 Preparing to Ship the Library on page 4 6 Rebooting the Drive on page 4 7 Rebooting the Library on page 4 7 Logging Out of the Library on page 4 7 Configuring the Library Confi...

Страница 80: ...ings on page 4 23 Configuring Date and Time Settings on page 4 25 Configuring E mail Notifications on page 4 26 Configuring SNMP Trap Notifications on page 4 27 Saving and Restoring Configuration Sett...

Страница 81: ...ress subnet mask address gateway address DHCP IPv6 settings IP address gateway address prefix length DHCP Drive settings Model number Viewing Current Information Figure 4 3 Current information Use Vie...

Страница 82: ...e prevents each cartridge from falling out of the front of the magazine When manually releasing the gate with one hand position your other hand in front of the column opening to prevent cartridges bei...

Страница 83: ...moved to the Accessor using this command but can be moved from the Accessor using this command if for example the library was powered OFF with a tape still held in the Picker Unloading the Drive Figur...

Страница 84: ...brary Once these operations have finished it is necessary to bring the library back online Note The tape drive is always online even when the library is offline Powering Down the Library Before poweri...

Страница 85: ...ify whether the library should come online offline after it finishes rebooting Select Execute to reboot the drive Rebooting the Library Figure 4 15 Reboot Library command Use Commands Reboot Library t...

Страница 86: ...the number of active slots using the following setting Active Slots The maximum number of active slots that can be set is dependent upon the I O Station configuration and Auto Cleaning setting The ac...

Страница 87: ...idge in the highest Column Tier cartridge position has been filled and sent back to its home position This allows endless backup operations without user interaction Autoload Sequential mode with autol...

Страница 88: ...namic Host Configuration Protocol Enable DHCP to have the library server or router negotiate the connection with the library IPv4 Select to enable DHCP using the IPv4 protocol IPv6 Select to enable DH...

Страница 89: ...ttings Back light Select to enable the LCD back light when using the Operator Panel Input Count If the auto back light is enabled specify the time duration before the back light turns OFF The setting...

Страница 90: ...be executed after all maintenance procedures to ensure correct library performance Note Running the Library Verify diagnostic test will unload tape cartridges in the drives if the host application ha...

Страница 91: ...ite test using all servo positions and exercise all of the tape motion functions of the drive Takes approximately 18 minutes Perform Read Write Test Performance R W Test Runs a shortened version of th...

Страница 92: ...User Interface Figure 4 1 shows all the menu options available from the Web User Interface for the Administrator User account For information on the menu user access privileges for User Superuser and...

Страница 93: ...led I O Station status Open Closed when I O Station is enabled Operator Panel LED indicators Number of cartridges and slot configuration Cartridge in the drive 0 or 1 Slots value is always N A Number...

Страница 94: ...tation The information displayed varies according to the type of device selected Library information Accessor status OK Degraded or Failed Drive status OK Degraded or Failed I O Station Enabled or Dis...

Страница 95: ...ID Product ID Firmware version Serial number World wide node name Encryption capability Model S4H only Accessor information Status OK Degraded or Failed Accessor event Managing the Library Moving Car...

Страница 96: ...cannot be moved directly from Tier 1 in one column to Tier 2 in another column in a single move operation intermediate move operations are required Note Cartridges cannot be moved to the Accessor usin...

Страница 97: ...online Note The tape drive is always online even when the library is offline Conducting a Library Inventory Figure 4 36 Inventory screen Use Manage Library Inventory to force the library to execute a...

Страница 98: ...he physical library Superusers are allowed to operate the physical and logical library but not perform actions that affect the library configuration Administrator users are allowed access to the entir...

Страница 99: ...to read the current settings from the library Configuring Logical Library Settings Figure 4 40 Logical library settings screen Use Configure Library Logical to configure the library access mode for t...

Страница 100: ...ctive position in the magazine If Auto Cleaning is enabled the inactive positions become cleaning cartridge positions Click Submit to transfer the settings to the library A dialog message is displayed...

Страница 101: ...following parameter if using static IP address settings IPv6 address Sets the TCP IPv6 address of the library on the network Prefix Length Decimal value between 0 and 128 indicating the number of cont...

Страница 102: ...ts layer SSL Enable SSL for EKM Select to enable secure communications between the tape library and the EKM server Primary and Secondary EKM Server Settings library managed encryption IP address The I...

Страница 103: ...by the customer without the guidance of IBM Support To determine whether a cartridge is encrypted use Configure Library Library Map and select the cartridge The screen displays whether the cartridge i...

Страница 104: ...th the clock on your host computer at regular intervals The Web User Interface Java Applet must be running continuously to use this function Click Submit to transfer the settings to the library A dial...

Страница 105: ...l occurs and to register users who are permitted to access the tape library using SNMP Version 3 The traps supported by the TS2900 Tape Autoloader are listed in Trap Definitions Types on page B 12 Dow...

Страница 106: ...word are required Privacy Privacy service encryption and decryption algorithm DES or AES When an algorithm is specified a privacy password and confirmation of the password are required Click Test to s...

Страница 107: ...that you need to switch between on a regular basis Note When saving the library configuration manually the library must be offline to save to files and to restore from files Click Save to save the cu...

Страница 108: ...test ensures that the LDI is functioning properly Ethernet Test In this test the library pings each EKM server IP address EKM Path Test In this test the library performs an EKM communication test on...

Страница 109: ...r intervention event comprises Index number of the event Date the event occurred Time the event occurred Unit in the library where the event occurred Event level Description of the event Viewing Libra...

Страница 110: ...ntry 010 a 0222 error states that the library cannot eject medium because drive is in state of Prevent Media Removal Information on errors and action to resolve the problem are listed in Appendix B Er...

Страница 111: ...nloading Library Logs Figure 4 54 Download Library Logs screen Use Service Library Download Library Logs to download a tape library dump to file for use by support personnel to help troubleshoot a pro...

Страница 112: ...aded from the IBM web site then click Update The Web User Interface will indicate that the operation has completed This means that the firmware file has been successfully moved from the host computer...

Страница 113: ...nt for all movements accessor movements picker movements and X axis movements Retry counts Lists the accumulated number of retries re attempts to load cartridges in the drive and the cartridges positi...

Страница 114: ...4 36 TS2900 Tape Autoloader Setup Operator and Service Guide...

Страница 115: ...ducts Figure 5 1 shows the IBM LTO Ultrium 800 GB Data Cartridge and its components Figure 5 1 IBM LTO Ultrium 800 GB Data Cartridge Data Cartridges on page 5 2 WORM Write Once Read Many on page 5 3 C...

Страница 116: ...ape is attached to a leader pin behind the door When the cartridge is inserted into the drive a threading mechanism pulls the pin and tape out of the cartridge across the drive head and onto a non rem...

Страница 117: ...a security applications require a Write Once Read Many WORM method for storing data on tape The LTO Ultrium generation 4 drive enables WORM support when a WORM tape cartridge is loaded into the drive...

Страница 118: ...lay SCD An error will also be displayed on the Operator Panel Inserting a WORM tape cartridge into a drive that is not WORM capable causes the cartridge to be treated as an unsupported medium The driv...

Страница 119: ...e how many times it has been loaded and how many errors it has accumulated Whenever a tape cartridge is unloaded the tape drive writes any pertinent information to the cartridge memory The storage cap...

Страница 120: ...at http www ibm com storage lto select LTO Support or contact your IBM Sales Representative When attaching a bar code label to a tape cartridge place the label only in the recessed label area in Figur...

Страница 121: ...label area in Figure 5 1 on page 5 1 With light finger pressure smooth the label so that no wrinkles or bubbles exist on its surface Verify that the label is smooth and parallel and has no roll up or...

Страница 122: ...es that describe proper media handling in places where people gather Ensure that anyone who handles tape has been properly trained in handling and shipping procedures This includes operators users pro...

Страница 123: ...sturdy material ensure the following Place the cartridge in polyethylene plastic wrap or bags to protect it from dust moisture and other contaminants Pack the cartridge snugly do not allow it to move...

Страница 124: ...orm a Thorough Inspection After purchasing a cartridge and before using it perform the following steps Inspect the cartridge s packaging to determine potential rough handling When inspecting a cartrid...

Страница 125: ...itioning or Reattaching a Leader Pin on page 5 11 Then immediately use data recovery procedures to minimize chances of data loss 3 Review media handling procedures Example Improper Placement of Leader...

Страница 126: ...Reattachment Kit part number 08L9129 Figure 5 8 Leader pin in the incorrect and correct positions The cartridge door is open and the leader pin is visible inside the cartridge To reposition the leader...

Страница 127: ...idge 6 Remove the rewind tool by pulling it away from the cartridge 7 If you suspect that the cartridge has been mishandled but it appears usable copy any data onto a good cartridge immediately for po...

Страница 128: ...when the leader pin detaches from the magnetic tape and you must copy the cartridge s data onto another cartridge Destroy the damaged cartridge after you copy the data This procedure may affect the pe...

Страница 129: ...eth between the teeth of the hub Turn the tool clockwise until you see the end of the tape inside the cartridge Then slowly turn the rewind tool counterclockwise to bring the tape edge toward the cart...

Страница 130: ...ur fingers to push the C clip from the leader pin 7 Position the tape in the alignment groove of the leader pin attach tool in Figure 5 15 8 Place a new C clip into the retention groove in Figure 5 15...

Страница 131: ...open and trim the excess tape so that it is flush with the reattached leader pin 13 Use your fingers to remove the leader pin from the cavity in the leader pin attach tool 14 Use the cartridge manual...

Страница 132: ...s normal office trash These regulations are amended from time to time and you should review them at the time of disposal If your local state country non U S A or regional regulations are more restrict...

Страница 133: ...95P4447 through an IBM authorized distributor 5 PACK IBM LTO Ultrium 800 GB Data Cartridge Order as part number 95P4278 through an IBM authorized distributor 20 PACK IBM Ultrium 4 800 GB WORM Tape Car...

Страница 134: ...d labels IBM TotalStorage 3589 Model 029 Feature Code 2920 is a 20 pack of WORM cartridges packed in individual jewel cases with unattached blank labels This media can be used with LTO 3 drives read w...

Страница 135: ...17th Avenue Broomfield CO 80020 U S A Telephone 888 438 8362 http www tri optic com EDP Europe Ltd 43 Redhills Road South Woodham Ferrers Chelmsford Essex CM3 5UL U K Telephone 44 0 1245 322380 http w...

Страница 136: ...5 22 TS2900 Tape Autoloader Setup Operator and Service Guide...

Страница 137: ...m detection reporting and notification technology to alert customers of problems as soon as they occur It performs numerous self tests to monitor the library s temperature voltage and currents and sta...

Страница 138: ...ions The summary can be filtered to display the operator intervention log for a specific hardware component and specific event levels The log is stored in memory on the Library Control Board When the...

Страница 139: ...e does unlock resume normal library operations The magazine can only be partially removed from the library The magazine seems stuck on something inside the library 1 Verify that you have requested the...

Страница 140: ...s error logs device driver logs tape library error logs and tape drive error logs for entries that are related to encryption Connection problem with the Encryption Key Manager EKM If you are using li...

Страница 141: ...oes not complete the boot up process and appears hung Failure of the login screen to appear on the Operator Panel in 15 minutes indicates that the boot up process is not completing 1 Power OFF the lib...

Страница 142: ...ive firmware is at the latest level visit http www ibm com storage 2 Cycle library power 3 If the drive is experiencing permanent or temporary errors or if the Clean LED is lit on the front panel of t...

Страница 143: ...is required Note On newer PCs either straight through or crossover Ethernet cables may be used since the crossover requirement is provided internally 8 Check the Ethernet cable carefully or try anoth...

Страница 144: ...e that there are no bent pins on cables and that all connections are securely fastened SAS cables and interposers Ensure that SAS cables and interposers if any are properly attached See Connecting the...

Страница 145: ...ing updated Blinks 2 times per second OFF OFF OFF LOADER FIRMWARE UPDATING Drive firmware is being updated Blinks 2 times per second OFF OFF OFF DRIVE FIRMWARE UPDATING Drive dump is being uploaded to...

Страница 146: ...ation settings and information provided in Operator Interventions Download current logs of the library and drive when requested by your service representative To e mail current logs 1 Ensure that no a...

Страница 147: ...ains the required syntax as well as a brief explanation of each particular function A Readme text file will be posted with the exe file for a thorough explanation of initial tool download information...

Страница 148: ...c Note any error messages displayed on your PC monitor or file server Write down the exact error message d If at all possible call while at your computer with the library installed and turned on e If...

Страница 149: ...moving the defective magazine from the library remove all cartridges from the defective magazine and insert them into the replacement magazine 3 Insert the new magazine with cartridges into the librar...

Страница 150: ...using the rack mount kit to a desktop using the deskside kit Removing Library from a Rack 1 Take the library offline Note If the library is processing queued requests wait for the library to finish th...

Страница 151: ...Disconnect the SAS host interface cable 8 Insert and tighten the Accessor locking screw Figure 8 2 Insert Accessor locking screw 9 Remove the SAS cable power cable and Ethernet cable from the hook and...

Страница 152: ...e library 12 Remove the flat head screws to remove the left and right front brackets from the front of the library chassis Figure 8 6 Figure 8 6 Removing the front brackets from the library chassis In...

Страница 153: ...tom of the library Figure 8 8 Return the library to the upright position Figure 8 8 Attaching the feet 3 Position the deskside cover in the correct orientation over the library chassis and attach the...

Страница 154: ...hernet cable c Connect the power cable from the library power supply Route all cables through the hook and loop fastener strap d Power ON the library by toggling the power supply switch to the ON posi...

Страница 155: ...e If the cartridge magazine fails to unlock in response to the Unlock Magazine command from the Operator Panel you can unlock the magazine manually See Unlocking the Cartridge Magazine Manually on pag...

Страница 156: ...0 Remove the flat head screws on each side securing the deskside cover to the library and remove the deskside cover Figure 8 14 Figure 8 14 Removing the cover from the library chassis 11 Turn the libr...

Страница 157: ...details on rack mount locations see Installing in a Rack on page 3 5 2 Attach the left and right front brackets to the front of the library chassis using two flat head screws on each side Figure 8 17...

Страница 158: ...twards Figure 8 19 Figure 8 19 Creating the rail assemblies 5 Install the rail assemblies into the rack Figure 8 20 Ensure the three holes in the front of the unit align with the 1U space marked on th...

Страница 159: ...ry to the rack using the large black screws in the bottom holes on each front bracket Figure 8 21 Figure 8 21 Securing the front of the library in the rack 7 Secure the rear of the library to the rack...

Страница 160: ...or locking screw Figure 8 24 Removing Accessor locking screw 10 On the rear panel of the library a Connect the SAS host interface cable b Connect the Ethernet cable c Connect the power cable or rack P...

Страница 161: ...e cookie the Web User Interface checks the serial number of the new library against the serial number saved in the cookie If the new serial number is different from the saved serial number the saved d...

Страница 162: ...on page 4 10 Be sure to disable DHCP b Log in to the Web User Interface as admin The following screen appears Figure 8 26 Auto saved data confirmation c Answer Yes to restore the saved configuration...

Страница 163: ...rify all configuration settings Change any settings as required Update the Library Configuration Form if necessary Save your new configuration using the Web User Interface Configure Library Save Resto...

Страница 164: ...errupted The tag is important for customer inventory accuracy Follow the instructions on the RID tag precisely Figure 8 29 RID tag 1 Copy the machine type MT and serial number SN from the old library...

Страница 165: ...ber 2m SAS Mini SAS 1x Cable from HBA with SFF 8470 to drive with SFF 8088 5402 95P4711 5 5m SAS Mini SAS 1x Cable from HBA with SFF 8470 to drive with SFF 8088 5406 95P4712 2m Mini SAS 1x Cable from...

Страница 166: ...Receptacles Figure 9 1 shows the receptacles that are used by the power cords in Table 9 3 Match the index number that is beside each plug to the index number in the table Figure 9 1 Types of power c...

Страница 167: ...abia South Korea Suriname Taiwan Trinidad Tobago Venezuela US 1 Chicago 1 8 m 125 V FC 9986 AAS PN 39M5080 HVEC SAP PN 23R7143 NEMA 5 15P Chicago U S A 1 US Canada 2 8 m 250 V FC 9833 AAS PN 39M5095 H...

Страница 168: ...land Portugal Romania Russia Saudi Arabia Senegal Spain Sweden Sudan Syria Togo Tunisia Turkey Yugoslavia Zaire Zimbabwe Vietnam 4 Denmark 2 8 m 250V FC 9821 AAS PN 39M5130 HVEC SAP PN 23R7147 DK2 5A...

Страница 169: ...raguay Trinidad Tobago Uruguay 11 China 2 8 m 250V FC 9840 AAS PN 39M5206 HVEC SAP PN 23R7155 CCEE People s Republic of China 12 Taiwan LV 2 8 m 125V FC 9835 AAS PN 39M5247 HVEC SAP PN 23R7158 CNS 109...

Страница 170: ...HVEC SAP PN 23R6985 IS 6538 India 18 Brazil LV 2 8 m 125V FC 9846 AAS PN 39M5233 HVEC SAP PN 23R6986 InMetro NBR 6147 Brazil 19 Brazil HV 2 8 m 250V FC 9847 AAS PN 39M5240 HVEC SAP PN 23R6987 InMetro...

Страница 171: ...r library data from the library Before the TS2900 Tape Autoloader can be managed over a network using the Web User Interface you must set up the initial network configuration of the library using the...

Страница 172: ...re A 1 Java security warning message You can click the Always trust content from this publisher checkbox to avoid the warning message in subsequent browser sessions Click Run to launch the Web User In...

Страница 173: ...e Web User Interface Figure A 3 shows the window for a Service account Figure A 3 Service account window For a complete description of all Web User Interface menu options see Chapter 4 Operations on p...

Страница 174: ...e users can be logged in at one time on the Web User Interface Any user can be logged in to only one interface at a time Table A 1 Menu commands and access privileges Menu Command User Superuser Admin...

Страница 175: ...rained IBM service provider SSRs should claim their time against service code 33 ECA 013 when performing this procedure Inform the customer the following procedure has high risk of damaging the drive...

Страница 176: ...re A 5 Figure A 5 Removing the deskside cover c Remove the flat head screws on each side to remove the left and right rails from the chassis Figure A 6 Figure A 6 Removing side rails from the library...

Страница 177: ...ry b Remove the large black screws from each front bracket securing the front of the library to the rack and slide the library chassis out of the rack Figure A 8 Figure A 8 Removing screws at the fron...

Страница 178: ...e Autoloader Setup Operator and Service Guide Figure A 9 Library chassis cover screw locations 6 Lift the library chassis cover off vertically Figure A 10 Figure A 10 Library chassis cover removal a29...

Страница 179: ...g with Column 4 a minimum of one column can be reserved for cleaning cartridges Cleaning cartridges are used to clean the tape drive heads For configuration details see Physical Library Settings on pa...

Страница 180: ...ary Chassis Cover on page A 5 4 Disconnect the internal SAS cable in Figure A 12 Figure A 12 Rear panel of the SAS Half high drive 5 If connected disconnect the internal LDI RS 422 cable from the LDI...

Страница 181: ...ot leave the site inform the customer that certain failure conditions diagnostics will be performed to test the drive for continued use The following removal procedures can destroy customer data Use e...

Страница 182: ...to a hang condition in the application 3 If you have not already done so attempt to remove the cartridge by power cycling the drive Look for the drive to attempt a midtape recovery Note It can take up...

Страница 183: ...fter the procedure is completed Tape tangled along tape path Tape appears to be tangled and damaged but intact Return the drive after the procedure is completed No damage to tape or no apparent failur...

Страница 184: ...the flanges of the tape guiding rollers Turn the supply reel in Figure A 16 10 additional turns Ensure that you do not stretch the tape 7 Reassemble the drive reversing the steps in Beginning Procedur...

Страница 185: ...reader mechanism gear in Figure A 17 clockwise This draws the tape leader block assembly LBA into the cartridge 5 As the leader pin is secured in the cartridge you should hear the leader pin retention...

Страница 186: ...y 5 cm 2 in of tape on the takeup reel go to Tape Pulled from or Broken near Leader Pin on page A 15 2 From the supply reel inside the cartridge pull approximately 0 3 m 1 ft of tape 3 Make sure the t...

Страница 187: ...Tape Tangled along Tape Path 1 Carefully pull out excess tape and untangle If you find the tape to be broken go to one of the following appropriate procedures Tape Spooled off Supply Reel on page A 1...

Страница 188: ...ooling into the cartridge until the tape is taut and remains within the flanges of the tape guiding rollers turn the supply reel in Figure A 20 10 turns Ensure that you do not stretch the tape 5 Reass...

Страница 189: ...d remains within the flanges of the tape guiding rollers Ensure that you do not stretch the tape Continue spooling until all tape is removed from the takeup reel in Figure A 21 4 Locate the threader i...

Страница 190: ...nsion on the tape as the LBA is drawn into the cartridge 6 Rotate the loader intermediate gear in Figure A 22 and in Figure A 23 clockwise as viewed from the front of the drive until it stops This rel...

Страница 191: ...s Cover on page A 5 3 Return the failed library to IBM Removing a Stuck Cartridge Magazine Complete the following steps to remove a stuck cartridge magazine from the library 1 Turn OFF the power to th...

Страница 192: ...A 22 TS2900 Tape Autoloader Setup Operator and Service Guide...

Страница 193: ...de information 0001 At power on initialization a firmware error was detected All 4 LEDs ON 1 Upgrade reinstall firmware and try again 2 Cycle the power supply and try again If the problem is corrected...

Страница 194: ...Cycle the power supply and try again If the problem is corrected run Library Verify before resuming normal library operations If the problem persists see Contacting IBM Technical Support on page 7 1 0...

Страница 195: ...supply and try again If the problem is corrected run Library Verify before resuming normal library operations If the problem persists see Contacting IBM Technical Support on page 7 1 0053 Response ac...

Страница 196: ...on page 7 1 0071 Calibration failed due to an empty magazine Suspect the magazine set sensor CHK 0071 Cycle the power supply and try again If the problem is corrected run Library Verify before resumi...

Страница 197: ...t the X origin sensor or X motor CHK 0080 Cycle the power supply and try again If the problem is corrected run Library Verify before resuming normal library operations If the problem persists see Cont...

Страница 198: ...nical Support on page 7 1 00B1 No media is contained in the specified cell Cell Empty Suspect the centering sensor X motor or P motor CHK 00B1 Cycle the power supply and try again If the problem is co...

Страница 199: ...or operation Suspect the centering sensor P origin sensor FWD sensor or P motor CHK 00BF 00C0 Accessor operation disabled because a cartridge magazine was removed Suspect the magazine set sensor CHK 0...

Страница 200: ...or damage If not damaged return it to the library and run Library Verify before resuming normal library operations If damaged replace the magazine 00DA I O Station failed to unlock Suspect the magazin...

Страница 201: ...or CHK 00F9 00FA Sensor error 7 Accessor forward sensor error detected during blink check Suspect the Accessor forward sensor CHK 00FA 00FB Sensor error 8 Accessor origin sensor error detected during...

Страница 202: ...er error User Access User name parameter error User Access Not enough role User Access An user name unmatched User Access An user is already existed User Access Users full User Access Flush ROM write...

Страница 203: ...lure All Library logs download failure Please retry download Download Library Logs E mail submit failure Notifications SNMP trap submit failure Notifications Log data access failure Traces View Librar...

Страница 204: ...r ON 21 Error Drive error ON 22 Library error ON 51 Drive 52 Library Warning Drive error Library error Endurance frequency attainment ON 53 Drive Cleaning demand reception from drive ON 54 Library Cle...

Страница 205: ...if devices add additional TapeAlerts that are not supported today However should this occur the MIB is written to minimize impact to the SNMP monitoring station At the time of this writing the TapeAl...

Страница 206: ...r damage If not damaged return the cartridge to the library Run Library Verify before resuming normal library operations If the cartridge did not unload from the drive cycle the power supply and try a...

Страница 207: ...Set for any unrecoverable read write or positioning error that is due to a faulty tape cartridge Replace the tape cartridge 5 Read failure Set for any unrecoverable read error where the isolation is...

Страница 208: ...rectory in the cartridge memory has been corrupted Re read all data from the tape to rebuild the tape directory 19 Nearing media life Set when the tape cartridge is nearing its specified end of life I...

Страница 209: ...at was previously unloaded is corrupted The file search performance is degraded Use your backup software to rebuild the tape directory by reading all the data 52 Tape system area write failure Set whe...

Страница 210: ...g the Operator Panel or the Web User Interface 4 If the cartridge will still not unload from the drive see Contacting IBM Technical Support on page 7 1 59 WORM Media integrity check failed Set when th...

Страница 211: ...by IBM for example AIX Linux Sun Solaris HP UX Windows 2003 and Windows 2000 the IBM Ultrium Device Drivers Installation and User s Guide contains information about how to obtain sense data after an...

Страница 212: ...l intervention required 3A 02 Media not present tray open 80 05 During reprogramming mode Hardware Error 04 15 01 Mechanical position error 40 nn Diagnostic failure on component nn 80h ffh 44 00 Inter...

Страница 213: ...te the reason for the command failure 00 01 Filemark detected A Read or Space command terminated early due to an FM The FM flag is set 00 02 EOM A Write or Write File Marks command failed because the...

Страница 214: ...he one issuing the command 30 00 Incompatible Media Installed A write type operation could not be executed because it is not supported on the cartridge type that is loaded 30 01 Unknown Format An oper...

Страница 215: ...the cartridge 53 00 Media Load Eject Failed Sense Key 04 An attempt to load or eject the cartridge failed due to a problem with the drive 53 02 Media Removal Prevented An Unload command has failed to...

Страница 216: ...ncryption Key Unknown EE 32 Encryption Keystore Related Problem EE 42 Encryption EKM Challenge Pending EE E2 Encryption Key Translation Disallowed EE FF Encryption Security Prohibited Function EF 01 E...

Страница 217: ...t Wrap 30 33 Relative LPOS 34 SCSI Address 35 Frame number Drive number 36 39 Port Identifier Relative Target Port Address Reporting Sense This is the hashed SAS address of the drive port for example...

Страница 218: ...Bytes 3 5 are only valid if the Valid flag is set This occurs only for current errors and not for deferred errors 7 The Field Replaceable Unit field Byte 14 is set to either zero or to a non zero ven...

Страница 219: ...e SCSI Bus Address for the drive Values returned range from 00h to 0Fh 14 This field Byte 35 contains the frame and drive number passed across the RS 422 serial interface For additional information re...

Страница 220: ...D 10 TS2900 Tape Autoloader Setup Operator and Service Guide...

Страница 221: ...In most cases you will use the summary report to find the date and time of any errors related to library devices then use the detail report to obtain the sense data needed to identify the cause of the...

Страница 222: ...a would be listed SCSI Sense Data Library Error The following example of SCSI Sense Data was received from a System p Open System host and shows a Tape Drive Failure and what the sense data would look...

Страница 223: ...sent by the host In this case 0C bytes bb SCSI target address In this example SCSI address 00 xx Unused or reserved cc Start of CDB cc is the operation code byte 0 In this case A5 which was an Move M...

Страница 224: ...the IBM TotalStorage LTO Ultrium Tape Drive SCSI Reference LABEL TAPE_ERR2 IDENTIFIER 476B351D Date Time Wed May 09 07 51 42 DFT Sequence Number 1669 Machine Id 0046083B4C00 Node Id risc4 Class H Typ...

Страница 225: ...gon and its security password QSRV After signing on the proper access authorizations will be granted and the System i MAIN MENU displays 1 Type STRSST Start System Service Tools command on the command...

Страница 226: ...as a resource type of 3572 and press Enter 8 On the Display Detail Report for Resource screen press F4 Additional Information Pressing F4 will display the machine type and serial number of the device...

Страница 227: ...on this form will be helpful if a call to IBM Service is necessary Store this form in a secure location Physical Library Logical Library Tape Drive Network Settings Machine type 3572 TL Serial Number...

Страница 228: ...ress Sender Address Subject Mail to 01 Mail to 02 Mail to 03 Mail to 04 Mail Event Level SNMP Server Community Name Location Contact Trap to 01 Trap to 02 Trap to 03 Trap to 04 User 1 User 2 User 3 Us...

Страница 229: ...d in the table below Modify and add additional Administrator Superuser and User names and passwords that are created My Notification Secondary EKM SSL Port Address Advanced Encryption Settings Type of...

Страница 230: ...F 4 TS2900 Tape Autoloader Setup Operator and Service Guide...

Страница 231: ...ouse Navigating by keyboard You can use keys or key combinations to perform operations and initiate many menu actions that can also be done through mouse actions You can navigate the HTML version of t...

Страница 232: ...G 2 TS2900 Tape Autoloader Setup Operator and Service Guide...

Страница 233: ...ANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states or regions do not all...

Страница 234: ...or other countries or regions or both Other company product or service names may be the trademarks or service marks of others Electronic Emission Notices Federal Communications Commission FCC Class A...

Страница 235: ...on requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A...

Страница 236: ...lt die Grenzwerte der EN 550022 Klasse A ein Um dieses sicherzustellen sind die Ger te wie in den Handb chern beschrieben zu installieren und zu betreiben Des Weiteren d rfen auch nur von der IBM empf...

Страница 237: ...e der Klasse A Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das EG Konformit tszeichen CE zu f hren Verantwortlich f r die Konformit tserkl rung des EMVG ist die IBM Deutschlan...

Страница 238: ...H 6 TS2900 Tape Autoloader Setup Operator and Service Guide...

Страница 239: ...particularly the area surrounding equipment AME Application Managed Encryption ampere A A unit of measure for electric current that is equivalent to a flow of one coulomb per second or to the current...

Страница 240: ...al harm to people Contrast with attention and danger CE Customer engineer field engineer service representative centimeter cm One one hundredth of a meter 0 01 m Approximately 0 39 inch channel comman...

Страница 241: ...concept These libraries usually have the file extension dll ocs for libraries containing activeX controls or drv for legacy system drivers DNS Directory Name System This allows the library to recogniz...

Страница 242: ...ls file A named set of records stored or processed as a unit Also referred to as a dataset file protection The processes and procedures established in an information system that are designed to inhibi...

Страница 243: ...issue since it takes the library a while to configure initial microprogram load IML The action of loading a microprogram from an external storage to writable control storage initiator The component th...

Страница 244: ...ryption LTO See Linear Tape Open LVD SCSI Bus Low Voltage Differential M MAC address The Media Access Control address of a computer networking device magnetic tape A tape with a magnetic surface layer...

Страница 245: ...y wound solenoid that is excited with a linear current density in its winding of one abampere per 4 centimeters of axial length offline Pertaining to the operation of a functional unit without the con...

Страница 246: ...place to repair the hardware SAS See Serial Attached SCSI scratch cartridge A data cartridge that contains no useful data but can be written to with new data SCSI Small computer system interface SE Si...

Страница 247: ...the fundamental product START Start maintenance subsystem A secondary or subordinate system usually capable of operating independently of or asynchronously with a controlling system SUPP Support sync...

Страница 248: ...unctional areas of the drive and information required for manufacturing RAS and engineering W word A character string that is convenient for some purpose to consider as an entity World Wide Node Name...

Страница 249: ...v6 address 3 20 library access mode 3 18 library configuration form F 1 library managed encryption 3 23 library settings 3 30 link speed ethernet 3 20 network settings 3 20 3 29 notification settings...

Страница 250: ...on form F 1 connecting host interface cable 3 13 connecting network cable 3 13 connecting power cord 3 14 diagnosing problems 6 3 downloading drive logs 4 33 downloading library logs 4 33 error codes...

Страница 251: ...ails 3 9 8 10 location in rack 3 7 rack brackets 3 8 8 4 8 9 random access mode configuration 3 18 3 30 Operator Panel 4 8 Ready Activity LED 2 1 rear panel Accessor locking screw 1 4 ethernet port 1...

Страница 252: ...on 4 24 auto cleaning 4 21 cleaning drives 4 18 configuring library 3 16 display elements 2 6 A 3 downloading drive logs 4 33 downloading library logs 4 33 e mail notifications 4 26 Encryption Key Man...

Страница 253: ...nformation about products and prices please contact your IBM branch office your IBM business partner or your authorized remarketer When you send comments to IBM you grant IBM a nonexclusive right to u...

Страница 254: ...opment Department 61C 9032 South Rita Road Tucson Arizona USA 85775 4401 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Страница 255: ......

Страница 256: ...Part Number 45E3877 Printed in USA GC27 2212 00 1P P N 45E3877...

Страница 257: ...Spine information IBM System Storage TS2900 Tape Autoloader Setup Operator and Service Guide Machine Type 3572...

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