IBM eserver xSeries 350, Руководство пользователя

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Chapter 6. Solving problems
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If your warranty provides carry-in repair service, you can upgrade to on-site
repair service, either standard or premium. The standard upgrade provides a
trained servicer within the next business day (9 a.m. to 5 p.m., local time, Monday
though Friday). The premium upgrade provides 4-hour average response, 24
hours a day, 7 days a week.
• On-site service to premium on-site service
If your warranty provides for on-site service, you can upgrade to premium on-site
service (4-hour average on-site response, 24 hours a day, 7 days a week).
You also can extend your warranty. Warranty and Repair Services offers a variety of
post-warranty maintenance options, including ThinkPad® EasyServ Maintenance
Agreements. Availability of the services varies by product.
For more information about warranty upgrades and extensions:
• In the U.S., call 1-800-426-4968.
• In Canada, call 1-800-465-7999.
• In all other countries, contact your IBM reseller or IBM marketing representative.
Ordering publications
Additional publications are available for purchase from IBM. For a list of publications
available in your country:
• In the U.S., Canada, and Puerto Rico, call 1-800-879-2755.
• In other countries, contact your IBM reseller or IBM marketing representative.