Troubleshooting Charts
You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Important
If you find it necessary to remove the computer cover, first read “Electrical
Safety” on page 59 and “Removing the Cover” on page 64 for important safety
information and instructions.
If you have just added new software or a new computer option and your computer
is not working, do the following before using the troubleshooting charts:
Remove the software or device you just added.
Run the diagnostic programs to determine if your computer is running
correctly. (See “IBM Enhanced Diagnostics” on page 106 for information about
diagnostic programs provided with your computer.)
Reinstall the new software or new device.
The following directory will help you quickly locate problem categories in the
troubleshooting charts.
Problem Type
Go to:
Diskette Drive
“Diskette Drive Problems” on page 95
General
“General Problems” on page 99
Intermittent
“Intermittent Problems” on page 99
Keyboard, Mouse, or
Pointing-Device
“Keyboard, Mouse, or Pointing Device Problems” on page 100
Memory
“Memory Problems” on page 101
Monitor
“Monitor Problems” on page 96
Option
“Option Problems” on page 102
Parallel Port
“Parallel Port Problems” on page 103
Printer
“Printer Problems” on page 104
Serial Port 1
“Serial Port 1 Problems” on page 103
Serial Port 2
“Serial Port 2 Problems” on page 103
Software
“Software Problem” on page 105
Universal Serial Bus
Ports
“Universal Serial Bus Port Problems” on page 105
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