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6.6 Symptoms
If your product does not work as expected, follow the symptoms guide below.
Symptoms
Cause
Action
The Main switch is set to 0
but the product is not switch-
ed off.
The Main switch was set to 0 when the
product was not connected to the Auto-
mower
®
Connect app with Bluetooth
®
.
The product is disabled but not switched
off.
Set the Main switch to 1 and connect the
product to the Automower
®
Connect app
with Bluetooth
®
and set the Main switch
to 0.
The product has difficulty
docking.
The charging station is on a slope.
Place the charging station on a surface
that is entirely level. Refer to
where to put the charging station on
page 12
.
The charging station is put too far from
the work area.
Delete the work area and make a new
work area or move the charging station.
The product runs at the
wrong time.
The product clock needs to be set.
Set the clock. Refer to
page 21
.
The start and stop times for mowing are
incorrect.
Reset the start time and stop time set-
Schedule on
page 20
.
The product vibrates.
Damaged blades lead to imbalance in
the cutting system.
Inspect the blades and screws and re-
place them if necessary. Refer to
place the blades on page 26
.
Too many blades in the same position
lead to imbalance in the cutting system.
Check that only one blade is fitted at
each screw.
Different versions (thickness) of Husqvar-
na blades are used.
Check if the blades are of different ver-
sions.
The product runs, but the
blade disc does not rotate.
The product searches for the charging
station.
No action. The blade disc does not rotate
when the product is searching for the
charging station.
The product mows for shorter
periods than usual between
charges.
Grass or other foreign object blocks the
blade disc.
Remove and clean the blade disc. Refer
Chassis and blade disc on page 25
.
The battery is at the end of its life cycle.
Replace the battery. Refer to
page 26
.
The grass is high and thick and requires
more energy to cut.
Increase the cutting height and then suc-
cessively lower it.
Both the mowing and charg-
ing times are shorter than
usual.
The battery is at the end of its life cycle.
Replace the battery. Refer to
page 26
.
1619 - 002 - 19.01.2021
Troubleshooting - 35