HP ProLiant ML110 G7 Скачать руководство пользователя

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Troubleshooting 83

Item

See

"General memory problems are occurring" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or see

"Troubleshooting resources (on page

Server maintenance and service guide, located on the Documentation CD

or the HP website (

http://www.hp.com/products/servers/platforms

)

•

"Hardware problems" in the

HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or see "Troubleshooting

resources (on page

•

Server maintenance and service guide, located on the Documentation

CD or the HP website
(

http://www.hp.com/products/servers/platforms

)

"Breaking the server down to the minimum hardware configuration (on

page

)" or in the

HP ProLiant Servers Troubleshooting Guide

located on

the Documentation CD or see "Troubleshooting resources (on page

•

"Server information you need" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or see

"Troubleshooting resources (on page

•

"Operating system information you need" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or see

"Troubleshooting resources (on page

"HP contact information (on page

Содержание ProLiant ML110 G7

Страница 1: ...vers and storage systems This document is intended for experienced IT professionals or end users with no or prior hardware setup experience HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 638029 003 January 2013 Edition 3 ...

Страница 2: ...r HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation ...

Страница 3: ...ower bezel 20 Remove the tower bezel 20 Install the tower bezel 20 Remove the access panel 21 Install the access panel 21 Remove the air baffle 22 Install the air baffle 22 Setup 24 Optional installation services 24 Optimum environment 24 Space and airflow requirements 24 Temperature requirements 25 Power requirements 25 Electrical grounding requirements 25 Identifying the contents of the server s...

Страница 4: ...atform Module 55 RPS enablement option 55 Cabling 60 Storage cabling 60 Four bay LFF drive cabling 60 Eight bay SFF drive cabling 62 Optical drive cabling 63 Optical drive cabling in a nonredundant power configuration 63 Optical drive cabling in a redundant power configuration 63 Battery capacitor pack cabling 64 Power supply cabling 64 Nonredundant power supply cabling 64 Redundant power supply c...

Страница 5: ...chart 82 Server power on problems flowchart 84 POST problems flowchart 87 OS boot problems flowchart 89 Server fault indications flowchart 90 POST error messages and beep codes 92 Battery replacement 94 Regulatory information 95 Safety and regulatory compliance 95 Turkey RoHS material content declaration 95 Ukraine RoHS material content declaration 95 Warranty information 95 Electrostatic discharg...

Страница 6: ...Contents 6 ...

Страница 7: ...Component identification 7 Component identification Front panel components Item Description 1 Media drive bay 2 USB connectors 4 Front panel LEDs and buttons ...

Страница 8: ...plied Off Power cord not attached or power supply failed 5 Power status LED Green System on Amber System in standby but power is still applied Off Power cord not attached or power supply failed 6 NIC 2 link activity LED Green Network link Flashing green Network link and activity Off No link to network If the power is off view the rear panel NIC LEDs for status 7 UID button LED Blue Activated Flash...

Страница 9: ...2 connector 13 Video connector 14 Serial connector Rear panel LEDs and buttons Item Description Status 1 UID LED button Flashing blue Activated Off System being managed remotely deactivated 2 HP dedicated iLO management port option LEDs Green Network link Flashing green Network link and activity Off No link to network 3 NIC activity LED Green Network activity Flashing green Network activity Off No...

Страница 10: ...or heatsink fan assembly connector 2x3 pin 9 Rear system fan connector 2x3 pin 10 RPS connector 2x8 pin 11 Internal USB connector 12 System battery 13 I2 C cable connector 14 SATA connectors 2 15 SMB bus connector 16 Temperature sensor connector 17 SD card connector 18 Mini SAS connector 19 Front I O connector 20 Front USB connectors 2 21 Slot 1 PCIe2x16 16 8 4 1 22 Slot 2 PCIe2x8 4 1 23 Slot 3 PC...

Страница 11: ...abled On iLO security is disabled 2 Off Off System configuration can be changed On System configuration is locked 3 Reserved 4 Reserved 5 Off Off Power on password is enabled On Power on password is disabled 6 Off Off No function On Clear NVRAM 7 Reserved 8 Reserved 9 Reserved 10 Reserved When the system maintenance switch position 6 is set to the On position the system is prepared to erase all sy...

Страница 12: ... analysis is an essential part of diagnosing reliability problems such as hangs in operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that might support problem analysis but the NMI feature preserves that information by performing a memory dump befor...

Страница 13: ...Component identification 13 SAS and SATA drive numbering Four bay LFF drive model Eight bay SFF drive model ...

Страница 14: ...e currently Flashing regularly 1 Hz Amber flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or mig...

Страница 15: ...lor Description 1 Green System Power LED This LED illuminates steadily when the system is powered up and 12 V system power is available This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller 2 Green Auxiliary Power LED This LED illuminates steadily when 3 3V auxiliary voltage is detected The auxiliary voltage is used to preserve BBWC d...

Страница 16: ...battery such as write cache capacity expansion stripe size migration and RAID migration are temporarily unavailable until charging is complete The recharge process takes between 15 minutes and 2 hours depending on the initial capacity of the battery Steady glow The battery pack is fully charged and posted write data is stored in the cache Off The battery pack is fully charged and write data is not...

Страница 17: ...ff On A backup is in progress Flashing 1 Hz On A restore is in progress Flashing 1 Hz Off The capacitor pack is charging On Off The capacitor pack has completed charging Flashing 2 Hz Alternating with amber LED Flashing 2 Hz Alternating with green LED One of the following conditions exists The charging process has timed out The capacitor pack is not connected On On The flash code image failed to l...

Страница 18: ...Component identification 18 Fan locations Item Description 1 Rear system fan for processor cooling 2 Processor heatsink fan assembly 3 Front system fan for expansion board cooling ...

Страница 19: ...try remain active until AC power is removed IMPORTANT When the server is in standby mode auxiliary power is still being provided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button f...

Страница 20: ...a bays It must be unlocked to remove the access panel The bezel must remain closed during normal server operations Remove the tower bezel 1 Unlock and open the tower bezel on page 20 2 Pull the bezel away from the front chassis Install the tower bezel 1 Insert the tabs on the tower bezel into the slots on the front chassis ...

Страница 21: ...r a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Unlock the tower bezel Unlock and open the tower bezel on page 20 4 Place the server on its side 5 Remove the thumbscrew on the access panel 6 Slide the access panel back 7 Lift the access panel away from the chassis Install the access panel CAUTION Do not operate the server for long periods with th...

Страница 22: ...er down the server on page 19 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Unlock the tower bezel Unlock and open the tower bezel on page 20 4 Remove the access panel on page 21 CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to ...

Страница 23: ...lots on the rear chassis 2 Push the front end of the baffle inside the chassis 3 Install the access panel on page 21 4 Lock the tower bezel 5 Connect each power cord to the server 6 Connect each power cord to the power source 7 Power up the server on page 19 ...

Страница 24: ...me of the Care Pack services are Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft operating systems o Linux operating systems o HP ProLiant Essentials HP SIM and RDP Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware a...

Страница 25: ...r distribution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding...

Страница 26: ...ces to the server WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into NIC connectors 2 Connect the power cord to the rear of the server 3 Connect the power cord to the AC power source WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding ...

Страница 27: ...with the server To install the component 1 See the Installing the Product into a Rack section of the 2U Quick Deploy Rack Rail System Installation Instructions to do the following a Install the component rails on the tray b Install the rack rails in the rack 2 Install the tray onto the rack rails and then partially slide the assembly into the rack 3 Attach the straps to the tray 4 Place the server...

Страница 28: ... bracket forward and then tighten the thumbscrews Powering up and configuring the server To power up the server press the Power On Standby button While the server boots RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation To configure these utilities manually Press the F8 key when prompted during the array controller initialization to confi...

Страница 29: ...ted operating systems see the HP website http www hp com go supportos Methods to install an operating system on the server include SmartStart assisted installation Insert the SmartStart CD into the DVD ROM drive and reboot the server Manual installation Insert the operating system CD into the DVD ROM drive and reboot the server You might have to obtain additional drivers from the HP website http w...

Страница 30: ...TA controller To obtain hot plug capability install an optional controller and hot plug cable option kit The server supports up to four non hot plug or hot plug LFF drives and up to eight hot plug SFF drives Drive installation guidelines When adding drives to the server observe the following general guidelines The system automatically sets all drive numbers If only one drive is used install it in ...

Страница 31: ...one drive is being installed install it in the bay with the lowest drive number For drive installation guidelines see Drive installation guidelines on page 30 1 Power down the server if performing a non hot plug installation or maintenance procedure Power down the server on page 19 2 Remove the tower bezel on page 20 3 Do one of the following o Remove the drive blank o Remove the drive ...

Страница 32: ...e drive 6 Install the tower bezel on page 20 7 Power up the server on page 19 Drive cage options Four bay LFF hot plug drive cage option To install the component 1 Power down the server on page 19 2 Remove all power a Disconnect each power cord from the power source ...

Страница 33: ...ves 6 Disconnect the drive cage cables 7 Using a T 15 Torx screwdriver remove the four screws and then remove the drive cage assembly 8 Slide the optional drive cage assembly partially into the server chassis 9 Connect the drive backplane cables a Connect the power cable to the backplane b Connect the I2 C cable c Do one of the following Connect the Mini SAS cable to the system board SATA drive su...

Страница 34: ...see Hot plug SATA drive support on page 61 Connect one end of the Mini SAS cable to the backplane and the other end to a HP Smart Array SAS RAID controller card connector SAS drive support only For cable routing information see Hot plug SAS drive support on page 61 ...

Страница 35: ...anel on page 21 13 Lock the tower bezel 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Power up the server on page 19 Eight bay SFF hot plug drive cage option To install the component 1 Power down the server on page 19 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Unlock the tower bez...

Страница 36: ...lide the SFF drive cage assembly partially into the server chassis 9 Connect the drive backplane cables a Connect the power cable to the backplane b Connect the I2 C cable c Connect both Mini SAS cables to the HP Smart Array SAS RAID controller card connector For cable routing information see Eight bay SFF drive cabling on page 62 ...

Страница 37: ...cable option The SAS drive LED cable provides LED functionality for non hot plug SAS drives when an optional SAS controller and an optional SAS controller cable are installed To install the component 1 Power down the server on page 19 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Unlock the tower bezel Unlock and open the tower...

Страница 38: ...he drive For more information see Storage cabling on page 60 8 Install the access panel on page 21 9 Lock the tower bezel 10 Connect each power cord to the server 11 Connect each power cord to the power source 12 Power up the server on page 19 For more information about the controller and its features see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website http www ...

Страница 39: ...o not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the pres...

Страница 40: ...nstallation 40 9 Remove the full length expansion board retainer if any full length expansion boards are installed 10 Install the storage controller if not installed 11 Install the cache module on the storage controller ...

Страница 41: ...Hardware options installation 41 12 Connect the battery capacitor pack cable to the cache module 13 Connect the battery capacitor pack cable to the pack ...

Страница 42: ...1 18 Lock the tower bezel 19 Connect each power cord to the server 20 Connect each power cord to the power source 21 Power up the server on page 19 Optical drive option To install the component 1 Power down the server on page 19 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Unlock the tower bezel Unlock and open the tower bezel...

Страница 43: ...Hardware options installation 43 5 Remove the optical bay blank 6 Remove the EMI shield Retain the shield for future use ...

Страница 44: ...a Connect the power cable to the drive b Connect one end of the SATA cable to the drive and the other end to the system board For cable routing information see Optical drive cabling on page 63 9 Install the access panel on page 21 10 Lock the tower bezel 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server on page 19 ...

Страница 45: ...eral DIMM slot population guidelines on page 47 DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table Item Description Definition 1 Size 2 Rank 1R Single rank 2R Dual rank 3R Three rank 4R Quad rank 3 Data width x4 4 bit x8 8 bit 4 Voltage rating L Low voltage 1 35V U Ultra low voltage 1 25V Blank or omitted Standard 5 Mem...

Страница 46: ...D B 3 4 This server supports UDIMMs DIMM slots in this server are identified by number and by letter Letters identify the population order Slot numbers are reported by ROM messages during boot and for error reporting For the DIMM slot locations see DIMM slot locations on page 11 Memory configuration To optimize server availability the server supports Advanced ECC This feature provides the greatest...

Страница 47: ...formation The server supports dual rank 1333 MT s ECC DIMMs The server supports up to 16 GB 4x4 GB DIMMs The server does not support o LV DIMMs o RDIMMs o Non ECC DIMMs When installing DIMMs o If the processor is not installed then do not install DIMMs o Populate the DIMM slots in the sequence 2 A 4 B 1 C 3 D o The DIMM slot farthest from the processor either CHA or CHB must be populated first o P...

Страница 48: ...9 Expansion board options The server supports PCIe Gen 2 expansion boards Installing an expansion board 1 Power down the server on page 19 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Unlock the tower bezel Unlock and open the tower bezel on page 20 4 Remove the access panel on page 21 5 Remove the air baffle on page 22 6 Open...

Страница 49: ...Hardware options installation 49 7 Remove the full length expansion board retainer if any full length expansion boards are installed 8 Remove the expansion slot cover ...

Страница 50: ...21 14 Lock the tower bezel 15 Connect each power cord to the server 16 Connect each power cord to the power source 17 Power up the server on page 19 Dedicated iLO management port option NOTE Depending on model purchased the server may look slightly different than shown To install the component 1 Power down the server on page 19 2 Remove all power a Disconnect each power cord from the power source ...

Страница 51: ... 21 8 Lock the tower bezel 9 Connect each power cord to the server 10 Connect each power cord to the power source 11 Power up the server on page 19 Enabling the dedicated iLO management port The onboard NIC 1 shared iLO connector is set as the default system iLO port To enable the installed dedicated iLO module 1 During the server startup sequence after module installation to access iLO RBSU press...

Страница 52: ...the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM be...

Страница 53: ...llow the drives and the internal system components to cool before touching them 1 Power down the server on page 19 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Unlock the tower bezel Unlock and open the tower bezel on page 20 4 Remove the access panel on page 21 5 Remove the rear system fan CAUTION Any attempt to remove an ins...

Страница 54: ...er bezel 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server on page 19 Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recover...

Страница 55: ...on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more informat...

Страница 56: ...ation 56 6 Remove the power supply 7 Disconnect all cables from installed optical drives 8 Remove all installed devices and any EMI shields from the optical drive bays Optical drive option on page 42 o Remove the optical drive ...

Страница 57: ...Install the RPS cage 10 Insert the RPS backplane module cables into the optical drive cage and then slide in the module into the lower optical drive bay Align the left edge of the module with the guide mark on the bay NOTE The RPS Option Kit is sold separately ...

Страница 58: ...supply cage first remove the cage EMI shield CAUTION The default and redundant power supplies in the server must have the same output power capacity Verify that all power supplies have the same part number and label color The system becomes unstable and might shut down when it detects mismatched power supplies NOTE To install a second redundant power supply in the redundant power supply cage first...

Страница 59: ...14 Insert the four screws to tighten the drive cage 15 Install any device originally installed in the upper optical drive bay 16 Install the EMI shield in the lower optical drive bay 17 Install the access panel on page 21 18 If the lower optical bay blank is not attached to the tower bezel install it 19 Lock the tower bezel 20 Connect each power cord to the server 21 Connect each power cord to the...

Страница 60: ...Cabling 60 Cabling Storage cabling Four bay LFF drive cabling Non hot plug SATA drive support Item Description 1 Power cable 2 Non hot plug LFF SATA to Mini SAS cable ...

Страница 61: ...ription 1 Power cable 2 I2 C cable 3 Data cable Mini SAS cable to system board Mini SAS connector card Hot plug SAS drive support Item Description 1 Power cable 2 I2 C cable 3 Data cable Mini SAS cable to optional HP Smart Array P212 controller card ...

Страница 62: ...abling 62 Eight bay SFF drive cabling This configuration supports only hot plug SAS drives Item Description 1 Power cable 2 I2 C cable 3 Mini SAS cables 2 to optional HP Smart Array P410 controller card ...

Страница 63: ...bling in a nonredundant power configuration Item Description 1 Upper optical drive power cable 2 Lower optical drive SATA cable 3 Upper optical drive SATA cable 4 Lower optical drive power cable Optical drive cabling in a redundant power configuration ...

Страница 64: ...g 64 Item Description 1 Upper media drive power cable 2 Upper media drive SATA cable Battery capacitor pack cabling Power supply cabling Nonredundant power supply cabling Item Description 1 24 pin power cable ...

Страница 65: ...Cabling 65 Item Description 2 4 pin power cable Redundant power supply cabling Item Description 1 24 pin power cable 2 16 pin RPS cable 3 3 pin RPS cable 4 4 pin power cable 5 5 pin RPS cable ...

Страница 66: ...more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML...

Страница 67: ...Upon the first system power up After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the po...

Страница 68: ...www hp com support smartstart documentation Array Configuration Utility ACU is a browser based utility with the following features Runs as a local application or remote service Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Suggests the optimum configuration for an unconfigured system Provides different operating modes...

Страница 69: ...Smart Array Controllers Reference Guide on the HP website http www hp com support CASAC_RG_en Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Service Options 4 Select Serial Number The f...

Страница 70: ...go to the HP website http www hp com go hpsc and click on Drivers Software Firmware Then enter your product name in the Find an HP product field and click Go Integrated Lights Out technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO subsystem includes an intelligent microprocessor secure memory and a d...

Страница 71: ... OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following POST RBSU Diagnostics DOS Operating environments w...

Страница 72: ...y From within operating system specific IML viewers o For NetWare IML Viewer does not apply to HP ProLiant DL980 Servers o For Windows IML Viewer o For Linux IML Viewer Application From within the iLO user interface From within HP Insight Diagnostics on page 71 For more information see the Management CD or DVD in the HP Insight Foundation suite for ProLiant Remote support and analysis tools HP Ins...

Страница 73: ...re using the latest SmartStart version that your server supports To verify that your server is using the latest supported version see the HP website http www hp com support For more information see the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM...

Страница 74: ... The ProLiant BladeSystem Release Sets Offline automatic mode for HP ProLiant BL DL ML and 100 Series servers Firmware deployment support for HP ProLiant 100 Series servers HP Smart Update Manager The HP Smart Update Manager provides intelligent and flexible firmware and software deployment This technology assists in reducing the complexity of provisioning and updating HP ProLiant Servers options ...

Страница 75: ...on HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make...

Страница 76: ... support ProLiant_TSG_jp Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for i...

Страница 77: ... component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injur...

Страница 78: ...tem you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does ...

Страница 79: ... Performing processor procedures in the troubleshooting process Before performing any troubleshooting steps that involve processors review the following guidelines Be sure that only authorized personnel perform the troubleshooting steps that involve installing removing or replacing a processor Always locate the documentation for your processor model before performing any steps that require install...

Страница 80: ... replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 79 Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board Loose connections Action Be sure all power cords are securely connected Be sure all cables are properly aligned and securely connec...

Страница 81: ... that you start with the first flowchart in this section Start diagnosis flowchart on page 81 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 82 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is n...

Страница 82: ...unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 78 2 Loose connections on page 80 3 Service notifications on page 81 4 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support ...

Страница 83: ...aintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 8 Breaking the server down to the minimum hardware configuration on page 79 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 76 9 Server information you need in the HP ProLiant Servers Troubleshooting G...

Страница 84: ...Troubleshooting 84 Server power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Страница 85: ...rver maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Integrated Management Log on page 72 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 76 6 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD ...

Страница 86: ...Troubleshooting 86 ...

Страница 87: ... 6 Server health LEDs on page 81 and Component identification on page 7 7 Loose connections on page 80 8 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 76 9 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms ...

Страница 88: ...Liant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 76 Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 76 ...

Страница 89: ...ocated on the Documentation CD or see Troubleshooting resources on page 76 Controller documentation Loose connections on page 80 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 76 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation ...

Страница 90: ... boots but a fault event is reported by Insight Management Agents Server boots but the internal health LED external health LED or component health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation ...

Страница 91: ...n problems flowchart Server power on problems flowchart on page 84 6 HP Insight Diagnostics on page 71 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 76 7 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 76 Server maintenance and s...

Страница 92: ...ror messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support ...

Страница 93: ...Troubleshooting 93 WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Страница 94: ...erly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product 1 Power down the server on page 19 2 Remove the access panel on page 21 3 Remove the battery To repl...

Страница 95: ...p www hp com support Safety Compliance EnterpriseProducts Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Products http www hp com support Storage Warranties HP Networ...

Страница 96: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Страница 97: ...rect sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Mechanical specifications Specification Value Dimensions Height 36 74 cm 14 46 in Depth 47 3 cm 18 60 in Width 17 48 cm 6 882 in Weight maximum 14 68 kg 32 30 lb Power supply specifications Depending on installed options the s...

Страница 98: ...state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input ATX 350W Power Supply Specification Value Input requirements Rated input voltage 100V to 240V Rated input frequency 50Hz to 60Hz Rated input current 6A at 100VAC 3A at 200VAC Efficiency No less than 70 at 100 load No less than 70 at 50 load No l...

Страница 99: ...l name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improve...

Страница 100: ... selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l en...

Страница 101: ...mento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque ...

Страница 102: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Страница 103: ...en in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische on...

Страница 104: ... horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalme...

Страница 105: ...Support and other resources 105 ...

Страница 106: ...Support and other resources 106 ...

Страница 107: ... AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate EMI electromagnetic interference FBWC flash backed write cache IEC International Electrotechnical Commission iLO Integrated Lights Out ...

Страница 108: ...rrupt NVRAM nonvolatile memory ORCA Option ROM Configuration for Arrays PCIe peripheral component interconnect express PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test RBSU ROM Based Setup Utility RDIMM registered dual in line memory module RDP Rapid Deployment Pack RPS redundant power supply ...

Страница 109: ...A SD Secure Digital SFF small form factor SIM Systems Insight Manager TMRA recommended ambient operating temperature TPM Trusted Platform Module UDIMM unregistered dual in line memory module UID unit identification UPS uninterruptible power system USB universal serial bus ...

Страница 110: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Страница 111: ...n tools 66 configuration utilities 66 connection problems 80 connectors 7 contacting HP 99 CSR customer self repair 99 D Declaration of Conformity 95 diagnostic tools 66 70 71 diagnostics utility 71 DIMM identification 45 DIMM population guidelines 47 DIMM slot locations 11 DIMMs 46 DIMMs installation 47 DIMMs single and dual rank 46 drive cabling 60 61 62 drive cage installing 32 35 drive LEDs 14...

Страница 112: ...ls 70 memory 45 46 47 memory configurations 46 47 memory options 45 memory subsystem architecture 46 N NMI functionality 12 NMI header 10 nonredundant power supply cabling 64 notification actions 75 81 O operating system installation 29 operating system version support 74 operating systems 29 74 optical drive 42 optical drive cabling 63 optimum environment 24 Option ROM Configuration for Arrays OR...

Страница 113: ...torun menu 66 SmartStart Scripting Toolkit 66 SmartStart overview 66 space and airflow requirements 24 specifications 97 specifications environmental 97 specifications power 97 specifications server 97 start diagnosis flowchart 81 static electricity 96 storage controller 38 support 72 99 supported operating systems 74 switch system maintenance 11 symbols on equipment 77 symptom information 78 syst...

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