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HP OmniBook 3000

Troubleshooting and Diagnostics

3-3

•

Consider Causes.

Keep in mind possible causes for each problem, such as the ones listed in the

tables below. Use the diagnostic tools to help find possible causes and repair the problem.

The first table below lists general guidelines for repairing units with certain failure symptoms. The

suggested order of investigation is not mandatory. The second table (page 3-8) shows how you can
use the different diagnostic tools to isolate the cause.

Swapping easily replaced modules with known-good modules is an ideal way to isolate the cause down
to the module level. It is rare for more than one module to be responsible for one failure symptom.
Therefore, replacement of more than one module for a particular symptom should be the exception
rather than the normal expectation.

After replacing a module, it is normal for the unit to be in a confused state and lock up when power is
applied. If this occurs, press the system-off button to restart the computer in a known state.

Table 3-1. Troubleshooting Suggestions

Symptom

Call Center:
Suggestions

Repair Center:
Likely Causes

Repair Center:
Comments

To help determine likely causes, check to see what replaceable modules are involved in the system function
and what roles they play. See the table on page 1-10.

Startup

Does not boot on
ac or battery, no
display

Check the power source.
Push system-off button.
Remove any RAM boards
and try again. Reinsert and
try again.

AC adapter

(F1377-60901).

RAM board (varies).
Hard drive (varies).
CPU module (varies).
Motherboard

(F1391-60901).

Check ac adapter.
Remove any RAM boards
and retry.
If unit boots from floppy
drive, reprogram BIOS,
reload hard drive, replace
hard drive. Otherwise,
replace CPU module, then
motherboard.

Does not boot on
battery (boots on
ac)

Check battery level on status
panel and battery LEDs.
Check battery contacts. If
available, try another battery.

Battery or contacts

(F1382-60901).

Motherboard

(F1391-60901).

Does not boot from
floppy drive

Check floppy drive contacts.
Try using alternate
connection (with or without
floppy cable).
Check boot order in BIOS
Setup.

Floppy drive or

contacts
(F1384-60901).

Floppy cable

(F1380-60901).

Motherboard

(F1391-60901).

Error message
such as “Invalid
system disk” or
“Auto IDE error.”

Remove and reinsert hard
drive.

Hard drive contacts.
Hard drive (varies).

If unit boots from floppy
drive, check for corrupt files
on hard drive, reload hard
drive, replace hard drive.

Sluggish startup or
shutdown.

Run ScanDisk and Disk
Defragmenter to check and
optimize the hard drive.
Delete temporary and
unneeded files.

Use same suggestions
shown at left.

Password has been
forgotten

The unit may have to be
shipped to an HP service
center.

The unit may have to

be shipped to an
HP service center.

Password removal is
restricted to certain sites.
See page 5-1.

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Содержание OMNIBOOK 3000

Страница 1: ... HP OmniBook 3000 Service Manual ...

Страница 2: ...r translation of this manual is prohibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control th...

Страница 3: ... 11 Removing the Display Case or LCD Bracket HP Authorized Service Providers Only 2 14 Removing the Keyboard HP Authorized Service Providers Only 2 16 Removing the Top Case and TouchPad HP Authorized Service Providers Only 2 17 Removing the Motherboard or Bottom Case HP Authorized Service Providers Only 2 21 Removing the System or Keyboard BIOS IC HP Authorized Service Providers Only 2 25 Removing...

Страница 4: ...ly 2 18 Figure 2 16 Removing the Case Screws 2 19 Figure 2 17 Removing the Top Case Assembly 2 20 Figure 2 18 Placing the Top Case Labels Right Edge of Palmrest 2 21 Figure 2 19 Removing and Installing the CPU Module 2 22 Figure 2 20 Removing the Motherboard 2 23 Figure 2 21 Installing a Bottom Case Label 2 25 Figure 2 22 Removing a BIOS IC 2 26 Figure 3 1 Basic Troubleshooting Steps 3 2 Figure 3 ...

Страница 5: ...3 1 Troubleshooting Suggestions 3 3 Table 3 2 Scope of Diagnostic Tools 3 8 Table 3 3 OmniBook Diagnostic Error Codes 3 12 Table 3 4 Power On Self Test Error Codes 3 15 Table 3 5 Power On Self Test Error Messages 3 16 Table 3 6 BIOS Setup Menus and Parameters 3 20 Table 4 1 OmniBook Replaceable Parts 4 3 Table 4 2 Accessory Replaceable Parts 4 5 Table 4 3 Assembly Component Breakdown 4 6 Table 4 4...

Страница 6: ...k http www2 hp com go omnibook European mirror No usage restriction HP MCD Internal Web http webmcd cv hp com Restricted to HP intranet access only America Online Keyword HP Call 800 827 6364 for membership within the US CompuServe GO HP Call 800 524 3388 for membership within the US HP Bulletin Board Service 208 344 1691 US only Refer to the latest Product Support Plan for non US BBS numbers HP F...

Страница 7: ...ty hard drives This chapter describes Features and operation below Specifications page 1 7 Internal design page 1 9 Features and Operation The following three illustrations point out the main external features of the computer They are followed by highlights of the computer s operation For an internal exploded view see page 4 2 Figure 1 1 OmniBook Front View Microphone Status panel TouchPad Display...

Страница 8: ...phics controller with 2 MB video RAM Zoomed Video enabled PC Card One Type III or two Type II 16 32 bit PC Card slots CardBus enabled Operating System Windows 95 preinstalled Windows NT 4 0 certified Desktop Management Interface Preinstalled DMI 1 1 software with HP TopTools Advanced Power Management APM 1 2 Power States On Standby Suspend Hibernate Off PC Card slots Eject buttons Audio line in Mi...

Страница 9: ...n Suspend low power instant on Press blue power button for about 1 second or close the lid without external monitor or click Start Suspend or allow time out Press blue power button for instant on to your current session Hibernate off session saved Press Fn F12 or allow time out Press blue power button to turn on reboot and restore session Off off nothing saved Press blue power button longer than 4...

Страница 10: ...ge is critically low The OmniBook also beeps Defective battery No battery activity no charging Overheated battery The battery is too hot to charge CD ROM drive or hard disk drive The OmniBook is accessing one of these built in drives Floppy disk drive The OmniBook is accessing the floppy disk drive PC Card There is activity between the PC Card and the computer scrolling Suspend mode These symbols ...

Страница 11: ...ound Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Num Lock is on then the numeric functions are active otherwise cursor control is active Fn F9 Toggles Num Lock numeric functions for the keypad on and off Fn F10 Toggles Scroll Lock on and off Fn F12 Enters Hibernate mode Fn R Enters Suspend mode Fn S Enters Standby mode Fn UP ARROW Increases sound volume Fn ...

Страница 12: ...ystem timer 1 Keyboard 2 Cascade IRQ 9 3 Free or COM2 infrared port if enabled 4 COM1 serial port 5 Crystal sound 6 Floppy drive 7 LPT1 ECP parallel port 8 Real time clock 9 Free or MIDI if enabled 10 Universal Serial Bus USB assigned by Windows 95 driver 11 CardBus controller assigned by Windows 95 driver 12 TouchPad 13 Numeric data processor 14 Internal hard disk primary IDE controller 15 Intern...

Страница 13: ... 11 HP OmniBook 3000 Specifications Physical Attributes Size 30 30 23 73 5 24 cm 11 93 9 34 2 06 in closed Weight 3 03 kg 6 7 lb Processor and Bus Architecture 233 or 200 MHz Intel Pentium processor with MMX technology Intel sub 2V low power processor 512 KB burst synchronous L2 cache 32 bit PCI bus Graphics 13 3 inch XGA active matrix TFT display 1024 768 64K colors PCI local bus video 128 bit gr...

Страница 14: ...Expandability One Type III or two Type II 16 32 bit PC Card slots CardBus enabled Plug in module bay for floppy drive or optional accessory modules Optional port replicator with two USB serial parallel video out up to 1024 768 64K colors keyboard PS 2 mouse audio MIDI joystick and power in ports Preinstalled Software Microsoft Windows 95 Windows 95 compatible Plug and Play Advanced Power Managemen...

Страница 15: ... F1365A F1385A F1386A F1384A F1388A F1382A F1383A F1377A F1379A F1380A 8120 6313 8120 6314 8120 6315 8120 6312 8120 6316 8120 6317 8120 8373 Monitor stand 16 MB RAM expansion module 32 MB RAM expansion module 64 MB RAM expansion module 2 1 billion byte hard disk drive 4 0 billion byte hard disk drive 3 5 internal external floppy disk drive and cable plug in module Internal 100 MB Zip drive plug in...

Страница 16: ... diagram see the table on page 1 10 it lists the roles the replaceable modules play in each of the functional subsystems PCMCIA Cards CPU Module Audio PCA Hard Disk Drive USB PCA Floppy Drive or Plug In Module Main Battery Keyboard RAM Boards Heat Sink Assembly LVDS PCA Inverter PCA Icon PCA LCD Module Top Case Assembly TouchPad Speakers Microphone IR PCA Motherboard PCA System BIOS Kybd BIOS Figu...

Страница 17: ...ltage Differential Signaling Power converter for backlight Hard disk Motherboard Hard disk drive Hard disk controller Hard disk mechanism Floppy drive Motherboard Floppy disk drive Floppy disk controller Floppy disk mechanism Keyboard Motherboard Keyboard BIOS IC Keyboard Keyboard controller Keyboard BIOS Key switches TouchPad Motherboard Top case assembly Keyboard and PS 2 controller TouchPad PS ...

Страница 18: ......

Страница 19: ...able on page 2 27 IR PCA table on page 2 27 Keyboard page 2 16 Keyboard BIOS IC page 2 25 LCD bracket page 2 13 LCD module page 2 11 LCD LVDS cable table on page 2 27 Lock plate table on page 2 27 LVDS PCA table on page 2 27 Motherboard page 2 20 Plug in accessory modules page 2 3 Port replicator table on page 2 27 RAM board page 2 6 RAM cover page 2 8 System BIOS IC page 2 25 Top case and TouchPa...

Страница 20: ...erably magnetized 5 mm hex driver Pointed knife or probe Three small flat blade screwdrivers or equivalent tools for prying IC insertion removal tool F1371 60904 Table 2 2 Recommended Screw Torques Screw Thread Size Torque kgf cm Torque in lbf M2 0 2 0 2 5 1 7 2 2 M2 5 2 5 3 0 2 2 2 6 M3 0 4 5 5 5 3 9 4 8 ...

Страница 21: ...releasing hazardous chemicals A rechargeable battery must be recycled or disposed of properly Required Equipment None Removal Procedure 1 Slide the safety latch for the battery compartment into its recess 2 Slide and hold the release latch then slide out the battery Figure 2 1 Removing the Main Battery Reassembly Note Caution Be sure the safety latch is open before you insert the battery Otherwise...

Страница 22: ...sory modules have no repairable components A defective module must be exchanged Required Equipment None Removal Procedure 1 Slide the safety latch for the plug in slot into its recess 2 Slide and hold the release latch then slide out the module Figure 2 2 Removing a Plug In Module Reassembly Note Caution Be sure the safety latch is open before you insert the module Otherwise the release latch coul...

Страница 23: ... battery 2 Remove the two screws from the bottom of the hard drive 3 Pull out the hard drive Figure 2 3 Removing the Hard Drive Caution Work the connector off the hard drive evenly without pulling on the flex cable Otherwise you may bend connector pins on the hard drive or damage the flex cable 4 If you are installing a new hard drive that does not have a plastic carrier you can remove the carrier...

Страница 24: ...oppy disk create one now After inserting a formatted floppy disk in the floppy drive do one of the following On a factory software installation click Start Programs OmniBook Create Support Utility Disk On any computer run makesupp from the Omnibook Drivers Hputils directory on the OmniBook 3000 Recovery CD On any computer download the Support Utility software package from the OmniBook website see ...

Страница 25: ... by its edges and provide proper grounding Otherwise you may damage the board due to electrostatic discharge Required Equipment Small Phillips screwdriver Removal Procedure 1 Unplug the ac adapter if present and remove the battery 2 Remove the hard disk drive see page 2 4 3 Slide open the RAM cover about 3 mm then lift off the cover Figure 2 5 Removing the RAM Cover 4 Release the two metal latches...

Страница 26: ...lace firmly press the adhesive side of the foot into the recess Hinge Cover F1391 60935 With the display fully open slide off the hinge cover about 5 mm then lift it off Use your finger or a small tool to push outward next to the hinge To reinstall the cover slide the open end of the cover onto the hinge then lift the closed end over the bump and slide it in Icon Window Cover F1391 60928 1 Remove ...

Страница 27: ...finger or a small tool to push outward next to the hinge 5 Pry out and pop up the right end of the icon window cover at the plug in module slot then pop off the cover Figure 2 7 Removing the Hinge Covers and Icon Window Cover 6 Remove the icon PCA by doing the following Unplug the IR icon cable near the right end of the icon PCA Remove the screw from the left end and lift up the PCA Unplug the cab...

Страница 28: ...ase Caution Use a 5 mm screw to fasten the grounding lug through the LVDS PCA If you use a longer screw it will damage the motherboard Do not overtighten the grounding screw for the LCD LVDS cable from the left hinge It fastens to a sheet metal bracket and the threads could strip Insert the right end of the icon PCA between the plastic tabs on the case Check that the IR icon cable is not pinched a...

Страница 29: ...n module see page 2 3 3 Open the display fully 4 Slide off the two plastic hinge covers about 5 mm then lift them off Use your finger or a small tool to push outward next to the hinge 5 Pry out and pop up the right end of the icon window cover at the plug in module slot then pop off the cover Figure 2 9 Removing the Hinge Covers and Icon Window Cover 6 Pry off the two screw covers by the display h...

Страница 30: ...ottom edge is attached Figure 2 10 Removing the Display Bezel 8 Now use your fingers to gently lift up the inner lower edge of the bezel away from the LCD until the lower snaps release 9 Remove the four screws from the corners of the LCD module 10 Lift out the LCD module and move it to the left until you can unplug the two wire cable at the inverter PCA 11 Tip up the top of the LCD module and gent...

Страница 31: ...e the EPE foam is properly positioned inside the LCD bracket The two flaps should be on top of the center bar of the bracket Position the cables properly in the hinges before installing the bezel Make sure the bezel snaps to the case along all edges Pull to the side to help seat the snaps Make sure the screw covers stick securely in place Screw M3 0 5mm F1391 60950 4 LCD Module F1391 60907 EPE Foa...

Страница 32: ...LCD bracket will not be able to tip up out of the display case Also we suggest that you disengage all three tabs along the left edge at the same time It is difficult to disengage them one at a time 6 Using two or three small flat blade screwdrivers or equivalent separate the left side of the display case from the LCD bracket to disengage the three tabs 7 Pry up the left side of the LCD bracket The...

Страница 33: ...ch hinge so the slit in the housing faces into the display case Before installing the LCD module make sure the EPE foam is properly positioned inside the LCD bracket The two flaps should be on top of the center bar of the bracket Secure the LCD LVDS cable to the LCD module with a piece of Kapton tape next to the LCD connector Position the cables properly in the hinges before installing the bezel M...

Страница 34: ...o the hinge 5 Pry out and pop up the right end of the icon window cover at the plug in module slot then pop off the cover Figure 2 13 Removing the Hinge Covers and Icon Window Cover 6 Remove the two screws at the top ends of the keyboard 7 Slide the keyboard toward the front of the computer until the top edge of the keyboard releases from the four plastic lugs at the top 8 Being careful of the fle...

Страница 35: ... open end of the hinge cover onto the hinge then lift the closed end over the bump and slide it in Removing the Top Case and TouchPad HP Authorized Service Providers Only Required Equipment Small Phillips screwdriver preferably magnetized Removal Procedure 1 Unplug the ac adapter if present and remove the battery 2 Remove these additional assemblies Floppy drive or other plug in module see page 2 ...

Страница 36: ...ingers or a small flat blade screwdriver press the heat sink assembly toward the back of the computer until the three tabs along the front edge are free from the case Disengage the front edge then lift the right end of the assembly and unplug the fan cable from the motherboard Figure 2 15 Removing the Heat Sink Assembly Screw M2 5mm F1391 60954 3 Note Smaller diameter Heat Sink Assembly F1391 6092...

Страница 37: ... are hidden at the front corners inside the battery and hard drive slots 6 Turn the unit face up and remove the six top case screws Figure 2 16 Removing the Case Screws 7 Lift up along the back edge of the top case until that edge is free Screw M2 5 3mm F1391 60955 2 Screw M2 5 5mm F1391 60951 2 Screw M2 5 8mm F1391 60957 2 Screw M2 5 12mm F1391 60956 2 Screw M2 5 12mm F1391 60956 3 Speaker TouchP...

Страница 38: ...ckets Route the speaker TouchPad cable so it does not overlap the CPU module or PCMCIA housing See Figure 2 15 Before installing the heat sink assembly make sure a rubber spacer is stuck to the back right corner of the CPU module If the thermal gasket on top of the CPU is damaged replace it Both parts are included in the CPU thermal kit F1391 60917 See Figure 2 15 When installing the heat sink ass...

Страница 39: ...x driver Removal Procedure 1 Unplug the ac adapter if present and remove the battery 2 Remove these additional assemblies Floppy drive or other plug in module see page 2 3 Hard drive see page 2 4 Display assembly see page 2 8 Keyboard see page 2 11 Heat sink assembly and top case see page 2 17 3 Remove the two screws from the front edge of the CPU module 77 79 mm 2 4 mm 5 7 mm Palmrest front right...

Страница 40: ...ing the USB PCA Otherwise you could damage the mating pins on the motherboard 5 Remove the screw from the USB PCA then unplug the PCA from the motherboard by lifting the front edge 6 Remove the three screws one inside the hard drive opening and three hex standoffs from the motherboard Each hex standoff has a grounding clip that slips over the top of the standoff 7 Lift the hard drive housing only ...

Страница 41: ...oving the Motherboard Standoff F1391 60958 3 USB PCA F1391 60902 LVDS PCA F1391 60904 Screw M2 5 5mm F1391 60951 5 CPU Thermal Kit gasket and spacer F1391 60917 Audio Jack Holder F1391 60920 Lock Plate F1391 60934 Screw M2 5mm F1391 60954 2 Note Smaller diameter ...

Страница 42: ... you flex the motherboard excessively Place the audio jack holder onto the audio jacks before you lower the motherboard into the case Raise the front edge of the motherboard only high enough for the PCMCIA pushbuttons to clear the bottom case Work the I O bracket into the back of the bottom case then lower the front edge into the case Do not install screws into the motherboard next to the ac adapt...

Страница 43: ...bel goes toward the front of the case 2 Looking at the serial number on the unit s original bottom case create a replacement serial number label A separate Service Note gives details about equipment software and label material 3 Attach the serial number label to the bottom area of the regulatory label Figure 2 21 Installing a Bottom Case Label Removing the System BIOS IC or Keyboard BIOS IC HP Aut...

Страница 44: ...l to remove the system BIOS IC or keyboard BIOS IC from its socket Figure 2 22 Removing a BIOS IC Reassembly Notes Align the IC with the slot in the socket The IC is keyed to fit correctly Press down firmly on the IC with your thumb to ensure a proper connection Reprogram the ICs by programming the BIOS see the note above System BIOS IC F1391 60919 near case foot Keyboard BIOS IC F1391 60918 near ...

Страница 45: ... CPU Module Phillips screwdriver Plug in module page 2 3 Hard drive page 2 4 Display page 2 8 Keyboard page 2 11 Top case page 2 17 Remove two screws from CPU module Unplug CPU module from motherboard Caution Install both parts of a CPU thermal kit F1391 60917 to the new module Stick the gasket to the top of the CPU Stick the rubber spacer to the top back right corner of the board Display Latch or...

Страница 46: ...IR PCA and the speaker bracket Make sure the cable is clamped by the bracket and it routes through the bottom corner of the window opening IR Lens Phillips screwdriver Plug in module page 2 3 Hard drive page 2 4 Display page 2 8 Keyboard page 2 11 Top case page 2 17 The lens should be flush with the outside of the case IR PCA Phillips screwdriver Plug in module page 2 3 Hard drive page 2 4 Display...

Страница 47: ...Do not install the left screw until you install the display assembly Caution Do not overtighten the LVDS screws They fasten to a sheet metal bracket and the threads could strip Port Replicator No repairable components Exchange is required USB PCA Phillips screwdriver Plug in module page 2 3 Hard drive page 2 4 Display page 2 8 Keyboard page 2 11 Top case page 2 17 Motherboard but only until the US...

Страница 48: ......

Страница 49: ...ing the functionality of the OmniBook and identifying faulty modules Troubleshooting information Troubleshooting the problem page 3 2 Verifying the repair page 3 9 Diagnostic tools OmniBook hardware diagnostic program page 3 10 Power on self test page 3 15 Sycard PCCtest 450 PC Card page 3 17 Desktop Management Interface page 3 18 BIOS Setup utility page 3 20 ...

Страница 50: ...tem and version BIOS version Accessories and peripherals used Analyze the problem Observe Symptoms Using the customer s information try to duplicate the problem Determine how the problem differs from proper behavior Also take note of the functions that do work properly Separate Problems If there is more than one symptom separate them into distinct problems Check the customer s description of the p...

Страница 51: ... 10 Startup Does not boot on ac or battery no display Check the power source Push system off button Remove any RAM boards and try again Reinsert and try again AC adapter F1377 60901 RAM board varies Hard drive varies CPU module varies Motherboard F1391 60901 Check ac adapter Remove any RAM boards and retry If unit boots from floppy drive reprogram BIOS reload hard drive replace hard drive Otherwis...

Страница 52: ...ents Battery or contacts F1382 60901 AC adapter F1377 60901 Motherboard F1391 60901 Heat sink fan F1391 60921 Check ac adapter Check fan Secondary battery does not work main battery works Check secondary battery contacts Secondary battery does not charge until main battery is fully charged Secondary battery or contacts F1383 60901 Motherboard F1391 60901 Display Dark display no light Adjust displa...

Страница 53: ...CD to recover files that are corrupted Use same suggestions shown at left Floppy drive General problems Check floppy drive contacts Try using alternate connection with or without floppy cable Check settings in BIOS Setup Floppy drive or contacts F1384 60901 Floppy cable F1380 60901 Motherboard F1391 60901 Keyboard Some or all keys do not work properly Keyboard varies Motherboard F1391 60901 Keyboa...

Страница 54: ...ECP parallel port IR PCA F1391 60912 Motherboard F1391 60901 Icon PCA F1391 60911 USB General problems Check whether USB works on a port replicator USB PCA F1391 60902 Motherboard F1391 60901 Check for bent pins and misaligned connectors for the USB PCA If USB works on a port replicator replace the USB PCA PCMCIA General problems If the card requires an IRQ check that there is one available Try th...

Страница 55: ...file browsers may be unresponsive while they re processing a graphic image or waiting for broken network connections to time out Run BIOS Setup and try turning off smart CPU mode CPU module varies Motherboard F1391 60901 Accessories Port replicator I O problems Check that ac power is connected Check settings in BIOS Setup Try using the corresponding OmniBook port Port replicator F1381 60901 Mother...

Страница 56: ... Floppy menu Tests Describes AssetTools Describes Keyboard Tests Keyboard menu Tests Describes AssetTools TouchPad Tests Misc menu Describes AssetTools Configures Speaker Tests Misc menu Configures Audio Tests Misc menu Configures Serial Tests Misc menu Describes AssetTools Configures Parallel Tests Misc menu Describes AssetTools Configures Infrared Configures PS 2 port Tests Keybd Misc menus USB ...

Страница 57: ...the customer verify the repair by running the following tests Basic Diagnostic Test Run the basic test of the OmniBook diagnostic program and Function Tests Run tests that check the repaired function such as in the OmniBook diagnostic program and Failed Tests Run any other tests that failed during troubleshooting ...

Страница 58: ...ned to run after the system reboots This ensures that the computer will be in a predictable state so the diagnostic program can properly test the hardware components The tests are non destructive and are intended to preserve the state of the computer The OmniBook reboots when you exit the program so drivers can be loaded Creating a Diagnostic Disk After inserting a formatted floppy disk in the flo...

Страница 59: ...log file HPSUPPT TXT 8 Run the advanced tests When prompted press F2 to open the advanced test screen 9 Select and run the appropriate tests Tests are dimmed if no such hardware is detected Press the following keys to run tests ENTER Runs the highlighted test F5 or SPACE Marks or unmarks the highlighted test F6 Marks or unmarks all tests in the current menu F7 Marks or unmarks all tests in all men...

Страница 60: ...herboard 0077h Replace the motherboard 0078h Bad CMOS checksum Reset the system then run BIOS Setup and check settings Replace motherboard 0079h Replace the motherboard 0080h 0082h No repair EISA not supported 0083h 0086h Replace the system BIOS IC Replace the motherboard 0087h Replace the motherboard Code Suggestions 0088h 0090h Replace the system BIOS IC 0091h 009Eh Replace the system BIOS IC Re...

Страница 61: ...formance test run BIOS Setup and temporarily select a drive type that has more than 200 cylinders Code Suggestions 02F1h 02F5h Format the hard disk to fix the boot sector and recreate the Hibernate partition Replace the hard disk 02FFh Check internal and external hard disk connectors and motherboard connector Replace the hard disk Replace the motherboard CD Tray Test 0A00h Insert a CD in the drive...

Страница 62: ...e parallel port then rerun the test Replace the motherboard Modem Diagnostics 1500h Connect and turn on the modem then rerun the test Replace the modem Code Suggestions 1501h Run BIOS Setup and check the IRQ setting Check the IRQ setting on the modem Replace the modem Replace the motherboard 1502h Replace the modem 1503h Make sure the modem is connected to a live phone line Replace the modem Audio...

Страница 63: ... boot Remove all accessories including RAM boards floppy drive port replicator PC Cards printer external monitor pointing device and keyboard Provide clean ac power no auto adapter or unusual ac adapter configuration Press the system off button to start from a known state If the computer fails to boot with a clean boot it requires repair If an error message is displayed confirm the problem using o...

Страница 64: ...ation used 0260 System timer error 0270 Real time clock error 0271 Check date and time settings 0280 Previous boot incomplete Default configuration used 0281 Memory Size found by POST differed from EISA CMOS 02B0 Diskette drive A error 02B1 Diskette drive B error 02B2 Incorrect Drive A type run SETUP 02B3 Incorrect Drive B type run SETUP 02D0 System cache error Cache disabled 02F0 CPU ID 02F4 EISA...

Страница 65: ... bit which attach to the card You will also need CardBus extender card to avoid wear on the Sycard PCMCIA connector The Sycard PCCextend 70 extender card is an example The Sycard PCCtest 450 provides the following tests See the Sycard documentation for details about running the tests PC Card 16 bit test PCT450 Requires the PC Card configuration header Run the test for the Texas Instruments PCI1131...

Страница 66: ...ery CD 1 For floppy disks copy the DMI software from the omnibook drivers win95 dmi directory of either the hard disk or Recovery CD to two floppy disks copy the contents of the disk1 subdirectory to disk 1 and the contents of the disk2 subdirectory to disk 2 2 Start Windows 95 if it is not already running 3 Insert disk 1 into the floppy drive or insert the Recovery CD into the CD ROM drive 4 Sele...

Страница 67: ...ft Windows utility SETUP EXE to install and initialize the DMI software A Windows utility HP TopTools After DMI is installed this utility can be used to display information about the computer through the DMI A Management Information Format MIF file This file contains information about everything on the computer that can be controlled using DMI facilities and is initialized during installation A co...

Страница 68: ...et Boot When disabled runs power on self test and shows summary during boot Disabled Video Display Device Sets whether the built in and external display signals automatically switch when an external display is detected or whether both signals are active Pressing Fn F5 temporarily switches between options Auto System Memory Shows the system memory size Extended Memory Shows the extended memory size...

Страница 69: ...s set Clear Set System Password Press ENTER to set change or clear the password and save all Setup changes Up to 8 alphanumeric keys prefix keys ignored Password on Boot Sets whether the password is required to boot Disabled Password on Resume Sets whether the password is required to continue after Suspend and Hibernate Disabled Power Menu Default Power Management Mode Disables time outs selects a...

Страница 70: ...ve CD ROM Drive Shows the order of boot devices Move the entries to change the order 1 Diskette drive 2 Hard drive 3 CD ROM drive Exit Menu Save Changes and Exit Saves Setup changes exits and reboots Discard Changes and Exit Discards Setup changes since last save exits and reboots Get Default Values Restores all default settings and stays in Setup Load Previous Values Discards Setup changes since ...

Страница 71: ...placeable Parts This chapter contains an exploded view of the OmniBook and the following lists of parts OmniBook replaceable parts page 4 3 Accessory replacement parts page 4 4 Assembly component breakout page 4 6 Part number reference page 4 6 ...

Страница 72: ...4 2 Replaceable Parts HP OmniBook 3000 Figure 4 1 Exploded View ...

Страница 73: ...F1391 60910 13 Display Screw Cover F1391 60923 Yes 14 Floppy Disk Drive FDD F1384 60901 Yes Foam EPE Display F1391 60926 Foot Rubber F1391 60931 Yes 15 Hard Disk Drive HDD 2 1 GB 0950 3193 F1360 69012 Yes 15 Hard Disk Drive HDD 4 0 GB 0950 2671 F1386 69100 Yes 16 HDD Carrier Kit F1391 60937 Yes 17 Heat Sink Assy F1391 60921 18 Hinge F1391 60925 19 Hinge Cover F1391 60935 Yes 20 I O Door Assy F1391...

Страница 74: ... 60918 System BIOS IC F1391 60919 31 PCA USB F1391 60902 32 RAM Cover F1391 60936 Yes 33 Screw M2x0 4x5mm CPU module heat sink F1391 60954 34 Screw M2 5x0 45x3mm case display IR PCA keyboard F1391 60955 35 Screw M2 5x0 45x5mm display bezel MB icon PCA LVDS PCA USB PCA case HDD carrier case LCD bracket F1391 60951 36 Screw M2 5x0 45x8mm hinge case F1391 60957 37 Screw M2 5x0 45x12mm case F1391 6095...

Страница 75: ...60901 Yes Cable floppy disk drive F1380 60901 Yes CD ROM drive 20X internal F1387 60901 F1387 69001 Yes Floppy Disk Drive FDD F1384 60901 Yes Hard Disk Drive 2 1 GB 0950 3193 F1360 69012 Yes Hard Disk Drive 4 0 GB 0950 2671 F1386 69100 Yes Monitor stand F1369 60901 Yes Port replicator F1381 60901 Yes RAM Board 16 MB F1363 60001 F1363 69001 Yes RAM Board 32 MB F1364 60001 F1364 69001 Yes RAM Board ...

Страница 76: ...53 No PCA IR F1391 60912 Yes CPU Module 200 MHz F1391 60905 F1391 69005 CPU Thermal Kit F1391 60917 No CPU Module 233 MHz F1391 60906 F1391 69006 CPU Thermal Kit F1391 60917 No Display Bezel F1391 60927 Display Bumper 2 F1391 60924 Yes Display Screw Cover 2 F1391 60923 No Display Case F1391 60910 Foam EPE F1391 60926 No LCD Bracket F1391 60962 No Hard Disk Drive 2 1 GB 0950 3193 F1360 69012 HDD Ca...

Страница 77: ... 32 MB Yes F1365 60001 F1365 69001 RAM Board 64 MB Yes F1369 60901 Monitor stand Yes F1371 60904 BIOS Insertion Removal Tool F1377 60901 AC adapter Yes F1379 60901 Automobile adapter Yes F1380 60901 Cable External FDD Yes F1381 60901 Port replicator Yes F1382 60901 Battery Main Lithium Ion Yes F1383 60901 Battery Secondary Lithium Ion Yes F1384 60901 Floppy Disk Drive FDD Yes F1387 60901 F1387 690...

Страница 78: ...60943 Keyboard Swiss F1391 60944 Keyboard Swedish Finnish F1391 60945 Keyboard UK F1391 60946 Keyboard Norwegian F1391 60947 Keyboard French Canadian F1391 60948 Keyboard Danish F1391 60949 Keyboard International English F1391 60950 Screw M3 0x0 5x5mm HDD carrier LCD module F1391 60951 Screw M2 5x0 45x5mm display bezel MB icon PCA LVDS PCA USB PCA case HDD carrier case LCD bracket F1391 60952 Stan...

Страница 79: ...alian OB3000 Yes F1391 60968 Recovery CD German OB3000 Yes F1391 60969 Recovery CD Spanish OB3000 Yes F1391 60970 Recovery CD Swedish OB3000 Yes F1391 60971 Label Regulatory bottom case F1391 90002 Reference Guide English OB3000 Yes F1391 90004 Reference Guide E F I G S OB3000 Yes F1391 90005 Reference Guide E D Fn N Sw OB3000 Yes F1391 90008 Service Manual OB3000 Yes ...

Страница 80: ......

Страница 81: ...urrent owner This requires a sales receipt showing the unit serial number and owner s name or a written statement from the owner attesting that he or she is the owner of the unit The statement can be a fax copy of the document The fact that the unit is in the hands of an HP representative on behalf of the customer is not evidence of ownership In addition HP will not remove the password of a unit f...

Страница 82: ... in DOS in Windows or in some other application or combination of applications that is where you should make the determination Self test is not a normal operating condition and is not a sufficient tool to interpret display quality 2 Use the table below to determine whether the display should be considered for replacement These are the only conditions in this guideline that may call for a replaceme...

Страница 83: ...es 0 7 1 mm long 3 or more dents or bubbles 0 0 5 mm avg dia Any spot over 0 5 mm dia Any line over 1 mm long or 0 1 mm wide Any scratch noticeable from 30 cm 12 in under normal office lighting Any dent or bubble over 0 5 mm avg dia Definitions of imperfections a Bright or dark dot A subpixel red green or blue dot that is stuck on or off b Spot A point on the display that appears dark or bright an...

Страница 84: ......

Страница 85: ......

Страница 86: ...1 Product Information 2 Removal and Replacement 3 Troubleshooting and Diagnostics 4 Replaceable Parts 5 Reference Information Part Number F1391 90008 Printed in U S A 10 97 ...

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