A Customer Replaceable Units Information
This appendix provides the following information for each field replaceable unit (FRU):
•
Manufacturing part number
•
Description
•
Replacement part number
•
Exchange part number
Parts Only Warranty Service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts
only warranty service, HP will provide replacement parts free of charge. For parts only warranty
service, Customer Self Repair (CSR) part replacement is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service.
Customer Self Repair
HP products are designed with many Customer Replaceable Unites (CRU) parts to minimize repair
time and allow for greater flexibility in performing defective parts replacement. If during the
diagnosis period HP (or HP service providers or service partners) identifies that the repair can be
accomplished by the use of a CRU part, HP will ship that part directly to you for replacement.
There are three categories of CRU parts:
Yes
Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
Optional
Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there
may or may not be additional charges, depending on the type of warranty service
designated for your product.
No
Some HP parts are not designed for customer self repair. To satisfy the customer
warranty, HP requires that an authorized service provider replace the part.
Based on availability and where geography permits, CSR parts are shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician
will help you over the telephone.
HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship
the defective part back to HP within a defined period of time, normally five (5) business days. The
defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a CSR,
HP pays for all the shipping and part return costs and determines the courier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider.
For the North American program, refer to the HP website at:
http://www.hp.com/go/selfrepair
Table 78
provides CSR information.
Table 78 Customer Self Repair Information
Comments
Description
Level
Code
Requires you to replace these parts under warranty. No
technical skills required.
Level A with instructions
available in the service guide
Yes
AY
Low to moderate technical skills required.
Level B with instructions
available in the service guide
Optional
BY
252 Customer Replaceable Units Information
