SMI-1414-EN Rev. 005 - Installation and Service Manual
Page 13 of 51
5.3 Recording the Service Call
Record the results of all activities performed including:
•
Any non-conformances that were discovered during unpackaging and installation or service and any
remedial action taken.
•
Leave a completed service card and inform relevant staff members who are present that service is
complete and indicate state of functionality. If the system fails any of the functionality tests in the
installation procedure, it must be taken out of service.
•
Unless prior arrangements have been made with the Applications Support Specialists, the system
will normally be “Out of Service – Pending Applications training” immediately following installation.
•
An SMI or affiliate service log must be filled out to officially record the installation.
•
If any non-conformances or problems are discovered during installation, it is imperative that these
are recorded, reported and entered into the Problem Management / Complaint Database.
5.4 Departure
•
Ensure work area is clean and no tools or garbage are left behind.
•
Replace any coils and padding previously on the scanner bed.
•
Place all Vanguard components and accessories in a common storage area.
SMI
ONLY
•
Complete a Sentinelle calling card and leave it in a prominent place, preferably at the console.
•
If possible, inform staff member on site of completion before leaving.
•
Ensure doors (especially scanner room door) are locked and lights are off in accordance with the
customer site’s requirements.
