SMI-1414-EN Rev. 005 - Installation and Service Manual
Page 12 of 51
5
Performing Service
5.1 Precautions
Before entering the MRI Room with the Vanguard system the following activities must be performed:
•
Thoroughly inspect the system to ensure loose ferrous/magnetic items are not present
anywhere on the system. Loose objects can become airborne and/or travel at high
velocity in the presence of the scanner, potentially causing harm to the Patient, Operator
or equipment.
SMI ONLY
•
Do not attempt to make any changes or adjustments to the GE scanner or accessories.
If any damage to the GE scanner is observed, report to the customer.
•
Do not touch metal pins of any connectors. Leave the protective packaging on all
connectors until install is complete to prevent electrostatic discharge damage.
•
Patient data is confidential – be sure not to examine, copy or photograph any printed or
electronic matter containing patient names, personal details, medical images or other
confidential data to ensure compliance with the Health Insurance Portability and
Accountability Act (HIPPA).
5.2 Preparing for the Service Call
Prior to performing the service call the following are required:
•
Installation should be booked before application training is scheduled to start. Follow up 3 days
before the installation date to remind the customer and confirm that the scanner time is booked off
and the Vanguard has been delivered to the immediate area of the scanner.
•
A copy of the P.O. or work order for the unit to be installed.
•
Contact information for the site (usually the charge tech or administrator) and back-up contact
person.
•
Determine if any nearby sites can be visited during the same trip to perform preventative
maintenance.
•
Bring a complete service kit, camera (if possible), notebook, service report cards and personal
business cards.
•
When international travel is required, a signed letter from the service manager or other manager
explaining the purpose of the trip, the destination, dates and the employment status of the service
technician.
•
ID badge, to be kept on person at all times, and passport/visa (as needed).
•
Hotel info, customer site address, directions to/from site, airport and hotel.
•
If possible, contact the site specific GE Service Personnel to inform them of the pending service call
and request information on any recent problems with or service to the scanner (SMI service calls can
be generated from recent service to the scanner involving adjustment of mechanical parts or
software upgrades and patches). Request they be present to provide the service key (code).
•
Ensure that only Sentinelle-authorized service personnel make adjustments or repairs to the system.
•
Review Sentinelle service logs for the site for previous service reports and service pending.
SMI ONLY
Preparing for the Service Call
