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Hikvision North America Privacy Policy
Last Updated: December 2018
Hikvision USA Inc. and Hikvision Canada Inc. and its affiliates (collectively “HIKVISION”) provide the
following services for use in conjunction with various HIKVISION Internet-connected products
(“Products”): a HIKVISION user Website and user accounts that may be accessed at us.hikvision.com,
https://distributors-us.hikvision.com/
https://distributors- us.hikvision.com
https://ezviz-rma.hikvision.com/
, https://order- na.hikvision.com and all
associated sites connected with us.hikvision.com (the “Website”); and any services available on the
Website, Web Apps and Mobile Apps (“Available Services”). The term “HIKVISION Services” means the
Website and Available Services.
This Privacy Policy explains how HIKVISION handles the collection, storage, and disclosure of
information, including personal information, regarding our HIKVISION Services. It also applies to any
information we collect from the operation and use of Products we sell while connected to the HIKVISION
Services (the “Products), and any other HIKVISION Service that links to this Privacy Policy.
We may modify this Privacy Policy at any time, provided certain provisions of this Privacy Policy prove to
be incomplete or outdated and further provided that these changes are reasonable for you, taking into
account your interests. If we make material changes to this Privacy Policy, we will notify you by the e-
mail address specified in your account or by means of notice on our Websites.
You can determine when this Privacy Policy was last revised by referring to the date it was “Last
Updated” above.
What Information We Collect
In order to provide HIKVISION services to you, we will ask you to provide personal information that is
necessary to provide those services to you. If you do not provide your personal information, we may not
be able to provide you with our products or services.
“Personal information” shall have the same meaning as “personal data” and shall include any
information relating to an identified or identifiable natural person (“data subject”); an identifiable
person is one who can be identified, directly or indirectly, in particular by reference to an identification
number or to one or more factors specific to his physical, physiological, mental, economic, cultural, or
social identity. Examples of personal information include your name, telephone number, e-mail
address, and physical address.
Personal information also includes information that alone cannot directly identify you, but with other
information we have access to can identify you such as product serial numbers, log data that
automatically records information about your visit such as your browser type, domains, page views,
the URL of the page that referred you, the URL of the page you next visit, your IP address, and page
navigation, unique device ID collected from Products and your mobile devices, data from cookies, pixel
tags, and Web beacons, video content files that do not contain personal visual identity information, the
country and time zone of the connected Product, geo-location, mobile phone carrier identification,
and device software platform and firmware information.
How We Collect and Use Your Information
Here are some examples of the personal information we may collect and how we may use it:
When you create your account to use HIKVISION Services (“Account”), we will collect information
including your name, phone number, and e-mail and physical address. In addition, when you install and
activate Products, we will collect certain basic information via our HIKVISION Services such as your
product name, the product’s verification code, and serial number, which are unique to the Product
connected to the HIKVISION Services and associated with your Account.
