20
RELAY TROUBLESHOOTING
PROBLEM
CAUSE
CORRECTION
18. Relay does not energize
A. Relay driver programmed on "Time"
A. Programmed incorrectly
A. Reprogram, see page 11-12
B. Defective relay, See figure below
B. Replace Relay
C. Defective PC Board
C. Replace PC Board
D. Faulty wire connections between
D. Check and repair wire connections
PC board and relay
B. Relay driver programmed on "Gallons" A. Programmed incorrectly
A. Reprogram, see page 11-12
B. Faulty meter connection
B. Repair or replace meter assembly
C. Defective relay, See figure below
C. Replace Relay
D. Defective PC Board
D. Replace PC Board
E. Faulty wire connections between
E. Check and repair wire connections
PC board and relay
19. Relay energized when water used in
A. Relay programmed as "on REGEN
A. Reprogram, see page 11-12.
service and during regeneration
gallons"
13. Iron in softened water.
A. Iron has fouled resin bed.
A. Use iron reducing resin cleaner to clean resin bed,
and increase salt dosage or regenerate more
frequently or rebed softener. Install an Iron Curtain
System ahead of the softener.
B. Iron is not in a soluble state.
B. Test water to determine type of iron, install iron
reduction system.
C. Prefilter failure.
C. Check prefilter.
D. Iron level excessive.
D. Install iron reduction system.
E. Control fails to regenerate.
E. See problem #3, page 22.
14. Absent or incomplete LED display
A. Transformer unplugged
A. Plug transformer into uninterrupted outlet
B. No electric power at outlet
B. Repair outlet or use working outlet
C. Defective transformer
C. Replace transformer
D. Short in meter
D.
Unplug meter from PC board, if LED display lights
appropriately, replace meter
E. Defective PC board
E. Replace PC board
15. Control does not display correct
A. Power outage > 2 years
A. Reset time of day
time of day
B. Power outage < 2 years, time of day flashing,
B. Replace lithium coin type battery on circuit board
battery depleted
Model 2032 battery
16. No “softening” or “filtering” display
A. Bypass valve in bypass position
A. Put bypass valve in service position
when water is flowing
B. Meter connection disconnected
B. Connect meter to PC board
C. Restricted/stalled meter turbine
C. Remove meter and check for free rotation, clean
foreign material
D. Defective meter
D. Replace meter
E. Defective PC board
E. Replace PC board
17. Control valve regenerates at
A. Power outages > 24 hours
A. Reset control valve to correct time of day
wrong time of day
B. Time of day not set correctly
B. Reset to correct time of day
C. Time of regeneration incorrect
C. Reset regeneration time
D. Control valve set at “on 0”
D. Check control valve set-up procedure
(immediate regeneration)
regeneration time option (see page 33)
E. Control valve set at on 0
E. Check control valve set-up procedure
regeneration time option (see page 33)
Relay operation while in error modes
1. Relays should turn off immediately whenever a Valve Error occurs.
2. Relays should remain on and continue to operate as programmed if a MAV Error
(106/107 or 116/117) occurs and the valve has already entered regen.
3. Relays should remain off, and not operate as programmed, if a MAV Error (106/107
or 116/117) occurs and the valve has not entered regeneration.
4. Lockout - Relay remains active during error, power outage and manual advance through
regeneration cycles.
TROUBLE SHOOTING
PROBLEM
CAUSE
CORRECTION
