19
2. Control valve does not regenerate
A. Transformer unplugged
A. Connect transformer
automatically when REGEN button
B. No electric power at outlet
B. Repair outlet or use working outlet
is depressed and held
C. Broken drive gear or drive cap assembly
C. Replace drive gear or drive cap assembly
D. Defective PC board
D. Replace PC board
3. Control valve does not regenerate
A. Bypass valve in bypass position
A. Put control valve in service position
automatically but does when
B. Meter connection disconnected
B. Connect meter to PC board
REGEN button is depressed
C. Restricted/stalled meter turbine
C. Remove meter and check for free rotation
or foreign matter
D. Defective meter
D. Replace meter
E. Defective PC board
E. Replace PC board
F. Programming error
F. Check control valve set-up procedure
4. Time of day flashes on and off
A. Battery back-up maintains time-of-day up
A. Reset time of day and replace battery on PC Board
to 2 years in event of power outage and
(Lithium coin type battery 2032)
battery is not depleted. Time of day flashes
when battery is depleted.
B. Prior to 2/2007, PC board did not have
B. Reset time of day.
battery back-up - capacitor held time of day
up to 2 hours. Power outage > 2 hours.
5. Softener delivers hard water.
A. Bypass valve is open or faulty.
A. Close bypass valve or replace.
B. No salt or low salt level in brine tank.
B. Add salt to brine tank and maintain salt level
above water level.
C. Softener fails to draw brine.
C. See problem #10.
D. Excessive water usage.
D. Check gallon capacity settings.
E. Insufficient brine level in brine tank.
E. Check brine refill setting and refill flow restrictor for
blockage.
F. Resin level inadequate.
F. See problem #7.
G. Meter faulty.
G. Test meter and clean or replace meter.
H. Raw water hardness fluctuation.
H. Test raw water hardness and adjust settings to
highest known hardness.
6. Unit uses too much salt.
A. Improper brine refill setting.
A. Check brine refill setting for proper salt dosage
B. Improper settings.
B. Check water hardness and reevaluate capacity setting
specification
C. Excessive water in brine tank.
C. See problem #9.
D. Leaking faucets, toilets, etc...
D. Repair or replace those items.
E. Brine line flow control out of place
E. Replace Brine line flow control.
7. Loss of resin.
A. Backwash controller missing.
A. Install backwash controller.
B. Faulty distributor tube assembly.
B. Check distributor tube assembly for cracks or holes.
C. Air being drawn in through brine system.
C. Check for leaks in brine lines, fittings, or air check.
Repair or replace.
D. Air in water supply system
D. 1. Install upper distributor if missing.
2. Ensure that water supply system has an air
eliminator.
8. Softener delivers salty water.
A. Low water pressure.
A. Check incoming water pressure - Must remain at
minimum of 25 psi.
B. Excessive water in brine tank.
B. See problem #9.
C. Wrong size injector.
C. Install correct injector.
9. Excessive water in brine tank.
A. Plugged injector.
A. Remove injector and clean ports.
B. Faulty piston/seal assembly.
B. Replace piston/seal assembly.
C. Plugged or kinked drain line.
C. Correct any kinking or plugging of drain line.
D. Backwash flow controller closed off.
D. Check backwash flow controller.
E. Defective brine line flow control.
E. Replace brine refill flow control.
10. Softener fails to draw brine.
A. Injector is plugged, absent/missing oring(s)
A. Remove injector and clean ports/replace if necessary
B. Faulty piston assembly.
B. Check piston assembly.
C. Brine line connection leak.
C. Inspect brine line during refill cycle for leaks.
D. Drain line plugged creating excess back pressure. D. Inspect drain line for blockage.
E. Drain line too long or too high.
E. Refer to drain line specifications.
F. Low inlet pressure.
F. Increase inlet pressure to a minimum of 25 psi.
11. Continuous flow to drain.
A. Piston assembly failure.
A. Replace piston assembly.
B. Motor failure.
B. Replace motor.
C. Circuit board failure.
C. Replace circuit board.
12. Loss of water pressure.
A. Iron build-up in resin.
A. See problem #13, page 23.
B. Resin bed fouled with sand or sediment.
B. Rebed softener and install sediment filter ahead
of softener.
C. Resin bed mushing due to high amount
C. Rebed softener. Install dechlorination system ahead
of oxidizers in water supply (chlorine).
of softener
TROUBLE SHOOTING
PROBLEM
CAUSE
CORRECTION
