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520008300 08/14
SmartServe™ Drink Mixers Service Manual
Troubleshooting
ERROR CODE MESSAGE
POSSIBLE CAUSE
CORRECTIVE ACTION
Interlock Error
Product is too cold or being
stored at incorrect tempera-
ture
Check temperature of freezer
unit. Adjust as necessary.
Obstruction in safety shield
Ensure there are no obstruc-
tions inside safety shield pre-
venting machine from rinsing
or
fl
ushing.
SmartServe™ needs to be
rebooted
Press STOP button repeat-
edly until error code mes-
sages clear or power down
SmartServe™ and turn back
on to reboot.
Replace Cup
Cup sensor is disabled
Use operator interface panel
to see if cup sensor is en-
abled. If disabled, set to
enabled.
Loose connection or failed
cup sensor
Check connection on con-
trol board. Test cup sensor if
connection is good. Repair or
replace as necessary.
SmartServe™ needs to be
rebooted
Press STOP button repeat-
edly until error code mes-
sages clear or power down
SmartServe™ and turn back
on to reboot.
Hamilton Beach
Commercial (screen froze,
touch pad doesn’t work)
SmartServe™ needs to be
rebooted
Press STOP button repeat-
edly until error code mes-
sages clear or power down
SmartServe™ and turn back
on to reboot.
Failed linear actuator
Test linear actuator. Replace
as necessary.
Failed motor
Test motor. Replace as nec-
essary.
Failed touch pad
Test touch pad. Replace as
necessary.
Содержание SmartServe BIC2000
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