TROUBLESHOOTING
Problem
Cause
Action
Series 96 Owner’s Manual
16
Flow is indicated when
water is not being used.
(Fig. 2.)
There is a leak in your household
plumbing system
Repair the leak.
No read-out in display.
Electric cord is unplugged.
Plug in transformer. (Fig. 1.)
No electric power at outlet.
Check power source. Make sure outlet is not controlled
by a switch.
Defective transformer.
Test with volt meter for 12 VAC at control. If less than
10 VAC or greater than 14 VAC, replace transformer.
Defective circuit board.
With 12 VAC present at control, replace computer
control.
High ambient temperature. If
temperature exceeds 120 degrees F,
display will blank out. This does not
affect the operation of the controller.
See Equipment Specifications, page 37.
Appliance stays in
regeneration. Cycle
display remains “going
to __ ? __”.
Defective magnet disk.
Replace magnet disk. (See Fig. 8.)
Foreign object in valve body.
Remove foreign objects from valve body (See Fig. 5.)
Broken valve assembly. Motor
running. Magnet disk not turning.
Repair drive end cap. (See Fig. 8)
Excess water in brine
tank.
Restricted, frozen or pinched drain
line. (See Fig. 1.)
Remove restriction, thaw or straighten drain line.
Plugged brine line, brine line flow
control or air check (See Fig. 9, 11.)
Clean flow control, air check and brine line.
(See Fig. 9, 11.)
Sticking brine refill valve.
(See Fig. 9.)
Remove brine valve. Lubricate piston with silicone
grease and reassemble.
Not regenerating in
proper sequence.
Defective magnet disk.
Replace magnet disk. (See Fig. 8.)
Defective controller
Replace controller. (See Fig. 3.)
Salty water.
Plugged injector.
Clean injector screen, nozzle and throat (See Fig. 6.)
Low water pressure.
Maintain minimum pressure of 20 psi
(See Equipment Specifications, pg. 37.)
Drain line or flow control is restricted.
Remove restriction.
Brine line restricted or crimped.
Remove restriction, replace if crimped.
Excessive amount of water in brine
cabinet.
Verify correct water level relative to salt setting. Check
brine line and fittings for loose connections (See Brine
Cabinet Data, page 35.)
Insufficient rinse time.
Check cycle setting (pg 36) for proper brine rinse time.
Adjust time, if necessary.
Intermittent pressure drop from feed
source.
Install check valve on the inlet water line to the
appliance. (Check local plumbing codes first.)
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