95
Troubleshooting Guide
Appendix
Issue
Cause(s)
Solution
Machine won’t turn on.
Loose cables
Check that all cables are se-
curely plugged in (page 24).
Machine is not turned on
Check power button is pressed
down on right side (page 24).
If problem persists, please contact a Grace Company support
technician. Call
(800) 264-0644
.
Stitches are skipped.
Damaged needle
Check needle (page 63).
Machine improperly threaded
Check that all tensioners and
guides were threaded correctly
(page 34).
Bobbin wound or threaded
incorrectly
Check that the bobbin was
inserted the correct direction in
the case (page 31).
Incorrect thread tension
Adjust top thread tension (page
53). Adjust bottom thread
tension (page 32).
Hopping foot incorrect distance
from needle plate
Check distance with height
gauge. Reinstall hopping foot if
incorrect (page 67).
If problem persists, please contact a Grace Company support
technician. Call
(800) 264-0644
.
Thread is breaking.
Damaged needle
Check needle (page 63).
Incorrect thread tension
Adjust top thread tension (page
53). Adjust bottom thread
tension (page 32).
Machine improperly threaded
Check guides and tensioners
for accidental double-wrap-
ping (page 34). Thread mast
should be directly over thread
stands.
Stitching in place too long
Keep machine moving to avoid
stitch build-up in one place,
or switch to regulated precise
quilting mode (page 45).