5000 Series User’s Manual
GEK-99044
7-10
Electrical Problems
Use Table 7-4 when problems are experienced with the display,
pushbuttons, or data printouts.
TABLE 7-4
Electrical Problems
PROBLEM
POSSIBLE CAUSE/CORRECTIVE ACTION
No indication on the display panel
when power is turned on.
!
Make sure that the power cord is
securely plugged into the printer and
wall outlet.
!
Check for power at the wall outlet using
a known good appliance.
!
Check the thumbscrews on the ribbon
deck.
!
Check the printer for a blown fuse.
Some pushbuttons are inoperative.
!
Normal if printer is online.
!
Offline: Printer may be locked up. Try to
print a status sheet as future reference
for printer settings.
!
Recycle the power to the printer and
initialize the printer.
Printer does not respond correctly to
pushbutton commands.
!
Invalid configuration may be causing
printer to lock up. Turn power off for 15
seconds, and then back on. If problem
persists, initialize the printer.
Incorrect or no printout.
!
Check interface cable connections.
!
Selected speed (baud rate) may not be
compatible with host. Reset serial
interface data rate.
!
Parity selected may not be compatible
with host. Reset serial interface parity
type.
!
Interface settings may not be compatible
with host. Recheck settings and
compare to host protocol settings.