PART FOUR - SERVICE AND MAINTENANCE
SECTION 4 - TRANSMITTER REPAIR/RETURN
Rev. 0-201
PRO-series Model C3 Conductivity Transmitter
67
S
ECTION
4
4.1 Customer Assistance
4.2 Repair/Return Policy
☞
If you need assistance in troubleshooting or repair service,
please contact your local GLI representative, or the GLI
Customer Service Department at:
GLI International, Inc.
Phone: [800] 543-8907
9020 West Dean Road
Fax:
[414] 355-8346
Milwaukee, WI 53224
E-mail: [email protected]
GLI SERVICE DEPARTMENT HOURS
Eastern
Std. Time
Central
Std. Time
Mountain
Std. Time
Pacific
Std. Time
Monday
through
Thursday
8:30 a.m.
to
5:30 p.m.
7:30 a.m.
to
4:30 p.m.
6:30 a.m.
to
3:30 p.m.
5:30 a.m.
to
2:30 p.m.
Friday
8:30 a.m.
to
4:00 p.m.
7:30 a.m.
to
3:00 p.m.
6:30 a.m.
to
2:00 p.m.
5:30 a.m.
to
1:00 p.m.
All transmitters returned for repair or replacement must be
freight prepaid and include the following information:
1. A clearly written description of the malfunction.
2. Name of person to contact and the phone number where
they can be reached.
3. Proper return address for shipping transmitter(s) back.
Include preferred shipping method (UPS, Federal Ex-
press, etc.) if applicable.
4. A purchase order if transmitter(s) is out of warranty to
cover costs of repair.
NOTE:
If the transmitter is damaged during return shipment
because of inadequate packaging, the customer is
responsible for any resulting repair costs.
(
Recommendation:
Use the original GLI shipping
carton or an equivalent.)
Also, GLI will not accept transmitters returned for
repair or replacement unless they are thoroughly
cleaned and all process material is removed.
TRANSMITTER REPAIR/RETURN
