5—Troubleshooting FAQs
Intraplex NetXpress IP Multiplexer
Version 3.05
GatesAir, Inc.
5-3
Intraplex Products
1.
Using Dip Switch SW1, move switches 1 and 2 to the ON position.
2.
Apply power to the system.
3.
Wait 60 seconds.
4.
Disconnect power.
5.
Return the switches to normal.
6.
Restore power to the NIM again. The settings for the interfaces (MGMT, WAN, LAN) default to
the original factory values.
Q:
When I use the NetXpress software, some screen fields appear to be unchanged. How can I be
sure the screen information is current?
A:
Try clicking the
Refresh
button in your browser. If none of the fields on the screen change, clear
the cache in Internet Explorer (on the
Tools
menu, click
Internet
Options
and click the
Clear
History
button.) Then, press the NetXpress screen
Refresh
button.
You can also change the page settings for refresh times in Internet Explorer:
1.
Go to
Tools
|
Internet Options
.
2.
At Browsing history, click
Settings
.
3.
At
Check for newer versions of stored pages
, click the
Every time I visit the webpage
option.
Note:
If you are not using Internet Explorer as your browser, your browser’s Help should give
instructions on changing the browser page settings.
Q:
What do I do if creating a route fails?
A:
There is a good chance that the interface does not have an IP address and mask in the network to
find the gateway. Check the destination IP address and the mask for the route you are creating.
Confirm that the addresses are valid for the network and that it is reachable on the interface listed
on the route. Section 4.4.4.2 –
IP Routing Table
gives additional information.
Q:
Why am I not getting any traps on my trap receiver (SNMP Event Host)
A:
Make sure the correct IP address and community name for the trap receiver is configured in the
NetXpress software. Section 4.4.4.4 –
SNMP Configuration
gives additional information.
Q:
What should I do if I receive an error message when attempting to create and activate a stream?
A:
Try these guidelines to investigate the problem:
•
Verify that the TDM bus and time slots are not already being used by an in-service stream.
•
Check the destination IP address and be sure that it is a valid unicast or multicast address.
Q:
I successfully created a stream. Why does it never come up?
A:
Try these guidelines to investigate the problem:
1.
Verify that you have placed the stream in-service.
2.
Access the
Interfaces
Table
(
System
Cfg
|
IP
Interfaces
) to see if the WAN interface is
down.
3.
Make sure that there is a valid route to the destination.
ON
OFF
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