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Customer Service Guide

FRITZ!WLAN USB Stick – 9 Customer Service Guide

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9

Customer Service Guide

AVM provides numerous sources of information to assist you
should any questions or problems arise. Here you will find
the important information you need, in the form of manuals,
updates and support.

In many cases problems which arise during operation can be
resolved by installing the current Microsoft Service Pack for
your operating system. The current service pack can be ob-
tained free of charge from Microsoft.

9.1

Product Documentation

To take advantage of all commands and features of your
FRITZ!WLAN USB Stick, consult the following information re-
sources:

Help on the FRITZ!WLAN control software
In the FRITZ!WLAN user interface you can open the detailed
Online Help by selecting the “Help” button, clicking the Help
icon

or pressing “F1”.

Information on Other Operating Systems

If you want to install the FRITZ!WLAN USB Stick on a comput-
er with an operating system other than Microsoft Windows
Vista x64 Edition, Windows Vista, Windows XP Professional
x64 Edition, Windows XP or Windows 2000, please see the
following documentation:

z

Installation Instructions for Microsoft
Windows 98SE/98

A PDF version of this manual is included in the INFO
folder on the FRITZ!WLAN USB Stick CD.

z

Installation Instructions for Microsoft Windows Me

A PDF version of this manual is included in the INFO
folder on the FRITZ!WLAN USB Stick CD.

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Содержание FRITZ!WLAN USB Stick

Страница 1: ......

Страница 2: ...ard to hazards and impairments of quality which may arise in connection with the use of this product AVM will not be liable for damages arising directly or indirectly from the use of the manual or the soft ware nor for incidental or consequential damages except in case of intent or gross negligence AVM ex pressly disclaims all liability for the loss of or damage to hardware or software or data as ...

Страница 3: ...essional x64 Edition 15 4 The FRITZ WLAN Control Software 17 4 1 Operating FRITZ WLAN 17 4 2 Establishing a WLAN Connection 19 5 Microsoft WLAN Service 24 6 More about WLAN 29 7 Removing the FRITZ WLAN USB Stick 33 8 Troubleshooting 34 8 1 Errors During Installation What to Do 34 8 2 Checking the IP Settings 34 8 3 Checking the Settings of the FRITZ WLAN USB Stick 38 8 4 Problems with the WLAN Con...

Страница 4: ...herwise electric shocks or short circuits may result z Protect the FRITZ WLAN USB Stick from dust moisture and steam Clean the FRITZ WLAN USB Stick with a slightly moist lint free cloth Intensive cleaning prod ucts or solvents are not suitable z FRITZ WLAN USB Stick is intended for indoor use only z Do not open the FRITZ WLAN USB Stick housing The de vice contains hazardous components and should o...

Страница 5: ... designates sections which contain important in formation This symbol indicates useful tips and information Highlighting Function Example Quotation marks Keys buttons icons tabs menus com mands Start Programs or Enter Capital letters Path and file names in running text SOFTWARE INFO PDF or README DOC Pointed brackets Variables CD ROM drive Typewriter font Information to be typed in using the keybo...

Страница 6: ...a FRITZ Box WLAN by AVM You can also con nect to other WLAN devices to printers and to PDAs This grants you high mobility while allowing you to work with all of the advantages of wireless connections high transmis sion rates and fast connections at maximum security 1 1 Package Contents The package contains z one AVM WLAN Controller FRITZ WLAN USB Stick z one USB extension cable z one CD with drive...

Страница 7: ...al x64 Edition Windows XP or Windows 2000 the latest service packs and updates are recommended z Pentium class computer or notebook 500 MHz CPU or better z At least 64 MB RAM and 5 MB free memory on the hard drive z one CD drive You can install FRITZ WLAN USB Stick if your computer meets all of these requirements If you would like to connect additional computers additional FRITZ WLAN USB Sticks ar...

Страница 8: ...i vacy Antenna integrated antenna Operating systems supported Windows Vista x64 Edition Vista XP Professional x64 Edition XP 2000 Dimensions WxDxH approx 53 x 20 x 11 mm Weight approx 10 g Power supply powered by USB no external power supply required Maximum power consumption 0 5 W idle 1 5 W transfer Typical power consumption 1 4 W transfer Transmitter power max 50 mW Receiver sensitivity max 92 ...

Страница 9: ...LAN USB Stick 1 FRITZ WLAN USB Stick at a Glance 9 Channels 1 through 13 ETSI Ambient tempera ture operation 5 to 45 C Ambient tempera ture storage 10 to 70 C Humidity stor age operation 5 to 90 no condensation Certification CE ...

Страница 10: ...ollowing steps 1 Insert the FRITZ WLAN USB Stick into the USB port on your FRITZ Box FRITZ Box WLAN port for USB devices 2 The FRITZ Box INFO LED begins flashing to indicate that the WLAN security settings are being transmitted to the FRITZ WLAN USB Stick 3 When data transmission has been completed the INFO LED stops flashing on the FRITZ Box and re mains lit 4 Remove the FRITZ WLAN USB Stick from...

Страница 11: ... Windows 2000 Please install the current Microsoft Service Packs using Mi crosoft Windows Update and use a USB 2 0 port for optimum performance of your FRITZ WLAN USB Stick You can change the display of menus and folders in most op erating systems The following instructions are based on the standard installation of each operating system If you have a FRITZ Box WLAN with USB host function first use...

Страница 12: ...e you wish to connect to 2 Switch on your computer 3 Insert the FRITZ WLAN USB Stick into the USB port on your computer Windows detects the FRITZ WLAN USB Stick automati cally This process may take some time 4 In the FRITZ WLAN USB Stick selfinstall dialog click the Run pushinst exe entry 5 Then click Continue in the User Account Control dia log The drivers and the control software for the FRITZ W...

Страница 13: ...SB Stick automati cally This process may take some time 4 The drivers and the control software for your FRITZ WLAN USB Stick are installed automatically If you are prompted to do so insert the FRITZ WLAN USB Stick CD and follow the instructions on the screen If an additional Windows dialog asks if you want to in stall software not digitally signed by Microsoft click Continue Anyway Windows XP or Y...

Страница 14: ... Stick automati cally This process may take some time 4 In the Autoplay dialog select the Run pushin stall exe option 5 Then click Continue in the User Account Control dia log 6 In the Found New Hardware window select Locate and install driver software recommended If Windows reports that the program may not have been installed correctly click Program was installed correct ly or Cancel 7 Then click...

Страница 15: ... When asked whether you would like to connect to Win dows Update select the option No not this time and then click Next The Add New Hardware Wizard starts and searches for drivers 5 Insert the FRITZ WLAN USB Stick CD and select the op tion Install software automatically recommended Confirm with Next If an additional Windows dialog asks if you want to in stall software not digitally signed by Micro...

Страница 16: ...lect the WLAN remote site the WLAN access point to connect with manually in your WLAN control software Please see the corresponding chapter of the control software for more information z If you are using the control software FRITZ WLAN please continue by reading the section Establishing a Con nection with a WLAN Access Point Infrastructure Net work from page 20 z If you are using Windows Vista s M...

Страница 17: ...m page 24 for instructions on how to install it now With FRITZ WLAN you can configure establish and clear WLAN connections as well as view connection information 4 1 Operating FRITZ WLAN After FRITZ WLAN USB Stick is installed FRITZ WLAN appears as a program icon in the notification area of the task bar You can open the user interface of the control software in two ways z Double click the FRITZ WL...

Страница 18: ...hich you are currently connected or were connected most recently Context Menus The features of FRITZ WLAN are available using the context menu 1 Click the device or connection icons in the FRITZ WLAN user interface or the FRITZ WLAN program icon in the notification area of the task bar The corresponding context menu opens 2 Select the desired command Each icon displays its own selection of command...

Страница 19: ... device you want to connect to connecting with FRITZ WLAN is always based on the principle search find and connect There are two basic types of WLAN connections Infrastructure Network When WLAN users connect with a WLAN access point like the FRITZ Box WLAN they establish what is called an infrastruc ture network In this network the WLAN access point manag es bandwidth so that each device receives ...

Страница 20: ...s are necessary Your FRITZ Box WLAN will be identified automatically as WLAN access point A WLAN connection you can use immediately will be established If you performed installation without using Stick Surf you have to select the WLAN remote site the WLAN access point to connect with manually In this case the FRITZ WLAN con trol software automatically searches for WLAN devices at your location Onc...

Страница 21: ...TZ WLAN user interface click the icon of the WLAN remote site with the right mouse button or click the FRITZ WLAN program icon in the notification area of the task bar and select the command Create New Ad hoc Network The Ad hoc Network window opens 2 Enter the WLAN key in the WLAN key field All other WLAN parties of the ad hoc connection must also enter this key See also the encryption instruction...

Страница 22: ...ssible ad hoc parties found at your location are des ignated by the ad hoc icon in the list of accessible WLAN devices 3 Select the desired ad hoc remote site in the list of WLAN devices found Then click the Select button 4 Next enter the shared WLAN key in the Ad hoc Net work window and confirm your entry by clicking OK See the encryption instructions in the section Encryp tion on page 31 The ad ...

Страница 23: ...l any additional Internet access software on the other connected computers With this configuration the WLAN access point can be used as a router for multiple workplace operation Instructions on how to configure the WLAN access point for multiple workplace operation are pre sented in the WLAN access point manual Establishing Connections Using the Computer The computer to which a FRITZ WLAN USB Stic...

Страница 24: ...r to work with the Microsoft WLAN Service as WLAN control software you can switch to this program as follows Click the WLAN icon in the notification area of the task bar Select the Microsoft WLAN command in the con text menu and follow the instructions displayed on the screen z In FRITZ WLAN USB Stick version 1 1 Microsoft WLAN Service is provided as the default application for WLAN connections Th...

Страница 25: ...guration work through the following steps 1 Click the Microsoft WLAN icon in the notification area of the task bar and select the option Connect to a net work All wireless networks found at your location mostly WLAN access points are displayed in a list Available wireless networks example view 2 Select the desired WLAN access point and click the Connect button The window for entering the network s...

Страница 26: ...nderside of the device The WLAN connection is established Should difficulties arise in establishing a WLAN connection see the sections Problems with the WLAN Connection What to Do from page 39 and Errors During Installation What to Do on page 34 For information on AVM Stick Surf see the section AVM Stick Surf Technology on page 10 To display all important status information for your WLAN connectio...

Страница 27: ...ork Connection window opens All wireless networks found at your location mostly WLAN access points are displayed in a list Available wireless networks example of display 2 Select the desired WLAN access point and click the Connect button The Wireless Network Connection window is opened 3 Enter the WLAN key of the WLAN access point in the Network key field On the AVM FRITZ Box family products the n...

Страница 28: ... the sections Problems with the WLAN Connection What to Do from page 39 and Errors During Installation What to Do on page 34 For information on AVM Stick Surf see the section AVM Stick Surf Technology on page 10 To display all important status information for your WLAN connection click the FRITZ WLAN Mini program icon in the notification area of the task bar ...

Страница 29: ...etween gross and net transmission rates The net speed describes the transmission rate of the user data The FRITZ WLAN USB Stick supports the 802 11g Wireless Standard and is downward compatible to 802 11b networks The range within a given WLAN depends to a high degree on the WLAN adapter used as well as the physical surroundings of the network 802 11g The FRITZ WLAN USB Stick also supports the hig...

Страница 30: ...ocedure is applied to WLAN packets The FRITZ WLAN USB Stick supports the AES encryption pro cedure as part of the WPA2 mechanism and the TKIP encryp tion procedure as part of the WPA mechanism This means that the FRITZ WLAN USB Stick can be used in combination with any WLAN access points that also support WPA2 with AES or WPA with TKIP Security Security is of utmost importance within radio network...

Страница 31: ... es tablishing a WLAN connection using products from oth er manufacturers always make sure that the setting Open or Open Key is set for registration or authenti cation in the manufacturer s software If necessary con sult the manufacturer s documentation for more infor mation z If you use a WEP key make sure that it is the correct length z The WPA and WPA2 mechanisms provide for authentica tion whi...

Страница 32: ...is left empty between adjacent channels That means that channels located directly next to each other may overlap and result in mutual interference If several WLANs are oper ated within a small space a distance of at least five channels should be left empty between each two channels used For instance if channel 1 is selected for one WLAN the channels 7 through 13 can be selected for a second WLAN T...

Страница 33: ...N control software are re moved at the same time Proceed as follows 1 Insert the FRITZ WLAN USB Stick CD 2 Run the SETUP EXE file For the operation systems Windows Vista x64 Edition and Windows XP Professional x64 Edition the required SETUP EXE file is located in the WINDOWS_VISTA_x64 folder on the CD 3 Click Continue in the following window 4 Select the Removal option The FRITZ WLAN USB Stick wil...

Страница 34: ...ote Site Failed z Make sure you have entered the WLAN key correctly Pay special attention to capitalization Then connect with the WLAN remote site again To do this perform the following steps z Click the FRITZ WLAN program icon in the notification area of the Windows task bar The FRITZ WLAN context menu opens z Select the Connect command 8 2 Checking the IP Settings A WLAN access point for instanc...

Страница 35: ...d select Properties 4 Under This connection uses the following items se lect the Internet Protocol Version 4 TCP IPv4 entry and click Properties 5 Enable the options Obtain an IP address automatical ly and Obtain DNS server address automatically Properties of the Internet protocol TCP IP 6 Confirm your selection by clicking OK If necessary repeat steps 4 through 6 for the Internet Protocol Version...

Страница 36: ...ght mouse button 2 Click the Properties button 3 Select Internet Protocol TCP IP in the list of items used in this network connection and click Properties 4 Enable the options Obtain an IP address automatical ly and Obtain DNS server address automatically Properties of the Internet protocol TCP IP 5 Confirm your selection by clicking OK The computer now receives an IP address from the WLAN access ...

Страница 37: ...nel Network and Dial up Connections 2 Double click to select the LAN connection FRITZ WLAN USB Stick 3 Click the Properties button 4 Double click to select Internet Protocol TCP IP in the list of network components Properties of the LAN connection 5 Enable the options Obtain an IP address automatical ly and Obtain DNS server address automatically Properties of the Internet protocol TCP IP ...

Страница 38: ...the FRITZ WLAN USB Stick Please note z Have you entered the correct WLAN key On the AVM WLAN products from the FRITZ Box family the key is printed on a sticker attached to the underside of the de vice and the CD jewel case z Make sure that your are trying to establish a connection to the WLAN access point desired For a WLAN product from the AVM FRITZ Box family the default name always begins with ...

Страница 39: ... is presumed that an AVM WLAN product from the FRITZ Box family is used with WEP encryption However we recommend using the more secure WPA mechanisms to encrypt your wireless network if these are supported by your WLAN remote site Setting Preset Value SSID name of the WLAN radio net work Name of the WLAN access point for example FRITZ Box SL WLAN Encryption WEP Key length 128 bits Key The key ASCI...

Страница 40: ...the device If it is not listed uninstall the FRITZ WLAN USB Stick and repeat the installation as described in the manual Error Scenario The computer does not detect the FRITZ WLAN USB Stick Possible Cause The FRITZ WLAN USB Stick is not inserted correctly into the USB port or the chip set drivers of your computer are out of date Remedy Make sure that the FRITZ WLAN USB Stick is inserted firmly int...

Страница 41: ... the installation CD jewel case Error Scenario AVM FRITZ WLAN software is installed but every time Windows Vis ta XP is restarted the Microsoft WLAN control is applied no matter which settings were configured before Possible Cause The FRITZ WLAN USB Stick is utilized in the notebook along with an Intel Pro Wireless Adapter Remedy Remove the Intel Pro Wireless Software not the driver to eliminate t...

Страница 42: ...g system Error Scenario You computer recognizes the network and the router but cannot access the Internet or the network limited connectivity Possible Cause The WLAN key is wrong or the IP address was not assigned by Win dows automatically note the process can take up to three min utes Remedy Check the WLAN key entry On AVM FRITZ Box products the WLAN key is printed on the underside of the device ...

Страница 43: ...ce Pack 4 for Windows 2000 For more information on the subject of support for USB 2 0 in Mi crosoft operating systems see USB 2 0 bus system support information Knowledge Base article 822603 Error Scenario Two FRITZ WLAN USB Sticks are connected directly via WLAN but cannot exchange any data with each other Possible Cause The IP address was not assigned by Windows automatically note the process ca...

Страница 44: ...g scenario enough data packets are exchanged over the WLAN route to normalize the ping values Error Scenario An undefined malfunction occurs Possible Cause Radio traffic is subjected to interference by strong irradiation Remedy Switch the WLAN channel setting on the access point Find a better location for the WLAN devices to avoid potential inter ference from microwaves cordless DECT telephones or...

Страница 45: ...ck consult the following information re sources Help on the FRITZ WLAN control software In the FRITZ WLAN user interface you can open the detailed Online Help by selecting the Help button clicking the Help icon or pressing F1 Information on Other Operating Systems If you want to install the FRITZ WLAN USB Stick on a comput er with an operating system other than Microsoft Windows Vista x64 Edition ...

Страница 46: ...etimes a little tip is all you need to resolve them That is why we present you with a se lection of frequently asked questions The FAQs can be viewed at the following address www avm de en service FAQs 9 3 Updates AVM provides software updates for the FRITZ WLAN USB Stick and the software applications for free downloading over the Internet To download updates from the Internet go to www avm de en ...

Страница 47: ... mail or by fax Support by E mail Support requests can be sent to AVM by e mail Please use the Support request form on the AVM home page Fill out the form and send it to AVM support by clicking the Send but ton This form is available at www avm de en service support Our Support team will respond by e mail as quickly as possi ble Support by Fax If necessary you can reach AVM Support at the fax numb...

Страница 48: ...he version numbers of the FRITZ WLAN USB Stick driver at hand Information on the version can be viewed using the context menu of the FRITZ WLAN pro gram icon Click the icon in the notification area of the task bar and select the menu command About Once you have gathered this information please fax it to AVM Support The Support team will assist you in resolving your problem ...

Страница 49: ...posal of the device 4 E encryption 31 F FRITZ WLAN 17 connection status 19 context menus 18 establishing WLAN connections 19 help 45 network key 20 program icon 17 user interface 18 FRITZ WLAN icons ad hoc connection icon 20 connection icon 22 Edit icon 21 infrastructure network icon 19 program icon 17 WLAN icon 20 FRITZ WLAN Mini 24 program icon 26 28 I infrastructure network 19 establishing conn...

Страница 50: ...EP key 31 WEP security mechanism 31 Windows Vista installation in 12 Windows XP installation in 13 Windows 2000 installation in 13 wireless networks 27 WLAN access point 19 ad hoc network 20 connecting using Microsoft WLAN Service in Windows Vista 25 connecting using Microsoft WLAN ser vice in Windows XP SP2 27 connecting via an access point 20 connecting with FRITZ WLAN 19 connections between FRI...

Страница 51: ...conforms with the above mentioned norms and regulations Indication of Countries This product may be operated in the countries of the European Union and in Swit zerland Norway and Iceland Certain restrictions of user rights or licensing re quirements apply in France and Italy The manufacturer AVM GmbH Address Alt Moabit 95 D 10559 Berlin Type WLAN Controller Product FRITZ WLAN USB Stick v1 1 z 1999...

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