Flash Technology VANGUARD FTS 370d, Справочное руководство

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RMA Policy Revision 2014B
Appendix C: Return Material Authorization (RMA) Policy
IF A PRODUCT PURCHASED FROM FLASH TECHNOLOGY MUST BE RETURNED FOR ANY
REASON (SUBJECT TO THE WARRANTY POLICY), PLEASE FOLLOW THE PROCEDURE
BELOW:
Note: An RMA number must be requested from Flash Technology prior to shipment of any
product. No returned product will be processed without an RMA number. This number will be
the only reference necessary for returning and obtaining information on the product’s progress.
Failure to follow the below procedure may result in additional charges and delays. Avoid
unnecessary screening and evaluation by contacting Technical Support prior to returning
material.
1. To initiate an RMA: Call Flash Technology’s National Operations Center (NOC) at (800-821-
5825) to receive technical assistance and a Service Notification number. The following
information is required before a Service Notification number can be generated:
• Site Name/Number / FCC Registration number/ Call Letters or Airport Designator
• Site Owner (provide all that apply – owner, agent or subcontractor)
• Contractor Name
• Contractor Company
• Point of Contact Information: Name, Phone Number, Email Address, Fax Number and Cell
Phone (or alternate phone number)
• Product’s Serial Number
• Product’s Model Number or part number
• Service Notification Number (if previously given)
• Reason for call, with a full description of the reported issue
2. The Service Notification number will then serve as a precursor to receiving an RMA number
if it is determined that the product or equipment should be returned. To expedite the RMA
process please provide:
• Return shipping method
• Shipping Address
• Bill to Address
• Any additional information to assist in resolving the issue or problem
3. Product within the Warranty Time Period
a. If to be returned for repair;
•
RMA # is generated
• Once product is received and diagnosed;
• Covered under warranty – product is repaired or replaced
• Not covered under warranty – quote is sent to the customer for a bench fee of
$350 plus parts for repair
• If the customer does not want the product repaired, a $50 test fee is
charged before being returned
b. If advance replacement;
•
Purchase order may be required before the advance replacement order is created
• RMA # is generated and the advance replacement order is created
• Once product is received and diagnosed;
• Covered under warranty – credit given back if PO received
• Not covered under warranty – credit will not be applied to PO
• Flash Technology has sole discretion in determining warranty claims. Flash
Technology reserves the right to invoice for parts advanced if the associated failed