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Limited Warranty Terms and Conditions –
Pre-conditions for Warranty
Pre-conditions for Warranty
This Warranty is subject to the following conditions:
2.1
The failure of the Product must occur within the Warranty Period as described
in Section 1.
2.2
The Product must be installed, wired, and commissioned correctly by a CEC
qualified and licensed installer.
2.3
End-User must store, operate, and use the Product strictly according to the
User Manual.
2.4
Third party or external inverter/ battery pack(s) must not be installed with the
Product and the system configuration must comply with the Product Specifications.
2.5
The Warranty covers a capacity equivalent to 1 full cycle per day. The Product
is not suitable for supplying life-sustaining medical devices and automotive
application. The condition for one full cycle: discharges the usable capacity of a
fully charged battery and fully charges it afterwards. Micro cycles sum up to full
cycles according to the amount of energy charged and discharged.
2.6
Any system not working normally due to Product failure, defect or warning must be
reported to SolarBOS within 2 weeks of appearance with all related information.
2.7
The Product must have its original serial number and rating labels intact
and readable.
2.8
End-User must provide proof of the original purchase of the Product by presenting
the Seller’s invoice to SolarBOS along with the Warranty Card in Appendix I of
this Warranty.
2.9
Proof may be required of correct commissioning of the Product (such as certificate
of compliance). Claims for failures due to incorrect installation or commissioning
are not covered under this Warranty.
2.10
A commissioning report signed by the End-User and the installer for Product
commissioning and handling instructions shall be sent to SolarBOS.
2.11
The installation of the Product for the End-User shall be completed within a
maximum of 3 months from the invoice date.
Note:
Where a Product or part thereof is replaced or repaired under this Warranty, the
remainder of the original Warranty Period will apply to the replacement product. The
replacement product or part(s) do not carry a new voluntary warranty.
Replacement or Repairing Services
SolarBOS warrants to offer repair or replacement services to a Product or any part
thereof if such a Product is faulty or defective in manufacturing or materials with
conditions as shown in the Warranty.
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