Cannot Send or Receive Faxes
❏
Use
Check Fax Connection
on the control panel to run the automatic fax connection check. Try the solutions
printed on the report.
❏
Check the error code displayed for the failed fax job, and try the solutions described in the error code list.
❏
Check the
Line Type
setting. Setting to
PBX
may solve the problem. If your phone system requires an external
access code to get an outside line, register the access code to the printer, and enter # (hash) at the beginning of a
fax number when sending.
❏
If a communication error occurs, change the
Fax Speed
setting to
Slow(9,600bps)
on the control panel.
❏
Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or
receive calls, contact your telecommunication company.
❏
To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL filter, or install a
separate DSL filter to the line. Contact your DSL provider.
❏
If you are connecting to a DSL phone line, connect the printer directly to a telephone wall jack to see if the
printer can send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider.
❏
Enable the
ECM
setting on the control panel. Color faxes cannot be sent or received when
ECM
is off.
❏
To send or receive faxes using the computer, make sure that the printer is connected using a USB cable or a
network, and that the PC-FAX Driver have been installed on the computer. The PC-FAX Driver is installed
together with FAX Utility.
❏
In Windows, make sure the printer (fax) is displayed in
Devices and Printers
,
Printer
, or
Printers and Other
Hardware
. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,
uninstall and then re-install the FAX Utility. See the following to access
Devices and Printers
,
Printer
, or
Printers and Other Hardware
.
❏
Windows 10
Right-click on the start button, or press and hold it and then select
Control Panel
>
View devices and
printers
in
Hardware and Sound
.
❏
Windows 8.1/Windows 8
Select
Desktop
>
Settings
>
Control Panel
>
View devices and printers
in
Hardware and Sound
or
Hardware
.
❏
Windows 7
Click the start button, and select
Control Panel
>
View devices and printers
in
Hardware and Sound
or
Hardware
.
❏
Windows Vista
Click the start button, and select
Control Panel
>
Printers
in
Hardware and Sound
.
❏
Windows XP
Click the start button, and select
Settings
>
Control Panel
>
Printers and Other Hardware
>
Printers and
Faxes
.
❏
In Mac OS, check the following.
❏
Select
System Preferences
from the
menu >
Printers & Scanners
(or
Print & Scan
,
Print & Fax
), and
then make sure the printer (fax) is displayed. The printer (fax) is displayed as "FAX XXXX (USB)" or "FAX
XXXX (IP)". If the printer (fax) is not displayed, click [
+
] and then register the printer (fax).
❏
Select
System Preferences
from the
menu >
Printers & Scanners
(or
Print & Scan
,
Print & Fax
), and
then double-click the printer (fax). If the printer is paused, click
Resume
(or
Resume Printer
).
User's Guide
Solving Problems
219
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