Code
Problem
Solution
311
A DNS error has occurred.
❏
Select
Settings
>
General Settings
>
Network
Settings
>
Advanced
>
TCP/IP
, and then check
the DNS settings.
❏
Check the DNS settings for the server, the
computer, or the access point.
312
An authentication error has occurred.
Select
Settings
>
General Settings
>
Network
Settings
>
Advanced
>
Email Server
>
Server
Settings
, and then check the server settings.
313
A communication error has occurred.
❏
Print a network connection report to check if the
printer is connected to the network.
❏
Select
Settings
>
General Settings
>
Network
Settings
>
Advanced
>
Email Server
>
Server
Settings
to check the email server settings. You
can check the cause of the error by running
connection check.
❏
The authentication method of the settings and
the email server may not match. When you select
Off
as the authentication method, make sure the
authentication method of the email server is set
to None.
314
The data size exceeds the maximum size for attached
files.
❏
Increase the
Attached File Max Size
setting in
the scan settings.
❏
Lower the scanning resolution or increase the
compression ratio to reduce the size of the
scanned image.
315
The memory is full.
Retry after other ongoing jobs are finished.
321
A DNS error has occurred.
❏
Select
Settings
>
General Settings
>
Network
Settings
>
Advanced
>
TCP/IP
, and then check
the DNS settings.
❏
Check the DNS settings for the server, the
computer, or the access point.
322
An authentication error has occurred.
Check the
Location
settings.
323
A communication error has occurred.
❏
Check the
Location
settings.
❏
Print a network connection report to check if the
printer is connected to the network.
324
A file with the same name already exists in the
specified folder.
❏
Delete the file with the same name.
❏
Change the file name prefix in
File Settings
.
325
326
There is not enough storage space available in the
specified folder.
❏
Increase the storage space in the specified folder.
❏
Reduce the number of documents.
❏
Lower the scanning resolution or increase the
compression ratio to reduce the size of the
scanned image.
327
The memory is full.
Wait until other ongoing jobs are finished.
328
The destination was wrong or the destination does
not exist.
Check the
Location
settings.
User's Guide
Solving Problems
193
Содержание C11CG69401
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