Problem Solver
What to do When a Message is Displayed
If the printer displays one of the messages shown below, refer to the solution listed and take the necessary steps.
Messages
What to do
Cannot recognize ink cartridges.
Try installing again.
❏
Remove and reinsert the ink cartridge. If the message persists, insert a new ink
cartridge (do not reinstall the cartridge that caused the error).
U
“Replacing Ink Cartridges” on page 186
❏
Condensation may occur in the ink cartridge. Leave it at room temperature for at least
three hours before installing the ink cartridge again.
U
“Notes on handling ink cartridges” on page 23
Ink is low.
The ink is low. Ready a new ink cartridge. Printing is possible until replacement is
instructed.
U
“Options and Consumable Products” on page 218
The maintenance box is not
recognized. Install it correctly.
Reinstall the Maintenance Box. If the message persists after reinstalling it, replace with a
new Maintenance Box (do not reinstall the Maintenance Box that caused the error).
U
“Replacing Maintenance Box” on page 188
There is not enough space in
maintenance box to perform head
cleaning. You can continue
printing until replacement is
required.
The Maintenance Box does not have enough capacity to store ink discharged in print head
cleaning, therefore do not perform cleaning. To perform cleaning, replace the
Maintenance Box with a new one. The used Maintenance Box may be reinstalled after
cleaning is completed.
U
“Replacing Maintenance Box” on page 188
The paper was skewed or the
paper size could not be detected.
Reload the paper.
❏
Make sure the original is not at an angle, and then reload it.
❏
If the original is not rectangular or the leading edge is not straight, it cannot be
detected automatically.
Change
Scan Size
from
Auto Detect
to a standard size and so on.
❏
Check the following items if the same error continues to occur.
❏
If
Original Size
or
Scan Size
is set to
Auto Detect
, the size of the original may
not be detected correctly. Select
Original Size
or
Scan Size
.
❏
You may be using an original that cannot be placed. See the following for details
on originals that cannot be placed.
U
“Documents That Cannot Be Loaded” on page 104
Command Error
Check the printer driver setting.
Touch
Cancel
to stop printing. Confirm that the printer driver you are using supports this
printer.
Recovery Mode
Firmware update has failed, so the printer has started in recovery mode. Use the
procedure below to update the firmware again.
(1) Connect a computer and the printer using a USB cable.
(Updates during recovery mode cannot use a network connection.)
(2) Download the latest firmware from the Epson website, and start update. Refer to the
firmware download page for update methods.
Memory Full. Document was not
printed.
Print from the printer driver.
SC-T5400 Series/SC-T5400M Series/SC-T3400 Series/SC-T3400N Series User's Guide
Problem Solver
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