Energy GPV3.6KTL, Руководство пользователя

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How to Make a Warranty Claim
In the case of a faulty product during the agreed warranty period, the end-user must stop using the Product or the
system .Please report defective products with a brief error description and send your warranty card to our service department
by email to process the warranty claim. You may also contact your dealer (Gsmart authorized dealer or distributor) or
installer ASAP if your unit is defective or faulty.
To make a claim under the warranty periods, you need to provide us the following information and documentation of
the faulty product:

Product model and product serial number.

A copy of the valid purchasing invoice and warranty card of the product.

Error messages and additional information about the fault/error.

Detailed information about the entire system (pcs, battery etc.).

Documentation of previous claims/exchanges (if applicable).

Installation date and installation address
Costs of Submitting a Warranty Claim
●For invalid claims under this
Warranty, we will not be liable for the end-
user’s costs in making the warranty claim, including
transport or return freight.
●In respect of valid claims under this Warranty, the end
-user will not be charged for reasonable costs associated with the
making of a warranty claim, including warranty processing costs, the cost of replacement parts or freight. Reimbursement
for necessary and reasonably incurred costs or expenses in making valid warranty claims under this Warranty may be
claimed from us. Documentary evidence in support of such claim will be required.
Deadlines for Submitting Warranty Claims
We aim to rectify genuine quality problems as a priority. This is generally achieved by investigating why defective
products have failed and by introducing immediate corrective action measures to prevent re-occurring warranty failures. It
is therefore critical that all claims under this Warranty are promptly submitted to us as soon as the Product fails, and in any
event, within three months of knowledge of the matter of event giving rise to the claim. No consideration will be given to
claims under this Warranty which are made after this period.
Product Liability and Product Safety
We should be informed immediately about any potential product safety concerns within and outside the warranty period.
We are well aware of our product liability and product safety obligations and responsibilities. It is our aim to ensure
appropriate product safety standards are met in order to avoid injury, loss and damage caused by defects in any Product.