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G
G-2
Customer Support
Overview of Detecting and Resolving Problems
EMC software products are supported directly by the EMC Customer
Support Center in the United States.
EMC uses the following process to resolve customer problems with
its software products (Figure G-1).
Figure G-1
Problem Detection and Resolution Process
Problem
Detection
Refer to this
Customer Support
Appendix for Instructions
Collect Problem
Information as
Directed
Contact the EMC Customer
Support Center:
U.S.:
Canada:
Worldwide:
(800) SVC-4EMC
(800) 543-4SVC
(508) 497-7901
Confirm that the
Problem is Software
Related
Call will be Directed
to an EMC Software
Support Engineer
Problem is
Tracked and
Managed to
Resolution
Содержание Connectrix ED-64M
Страница 4: ...Connectrix ED 64M User Guide iv...
Страница 18: ...xviii Connectrix ED 64M User Guide Figures...
Страница 26: ...xxvi Connectrix ED 64M User Guide Preface...
Страница 30: ...xxx Connectrix ED 64M User Guide Warnings and Cautions...
Страница 60: ...2 2 10 Connectrix ED 64M User Guide Operating the Director...
Страница 86: ...3 3 26 Connectrix ED 64M User Guide Product Manager Overview...
Страница 326: ...B B 8 Connectrix ED 64M User Guide Configuring Network Addresses...
Страница 334: ...D D 6 Connectrix ED 64M User Guide Configuring Embedded Web Server Passwords...
Страница 442: ...F F 4 Connectrix ED 64M User Guide Specifications...
Страница 450: ...G G 8 Connectrix ED 64M User Guide Customer Support...
Страница 476: ...Connectrix ED 64M User Guide i 8 Index...