Problem
Possible cause and remedy
2. Cursor position is not correct. /
Cursor jumps.
• Connect the monitor to the PC with the cable indicated in the Setup
Manual. The touch panel may not work correctly if a conversion
adapter is used.
•
Turn the monitor off and on.
•
Hold down
for two seconds or more to perform touch panel
sensitivity adjustment. Do not touch the touch panel until the
message "Don't touch the panel. Calibrating..." disappears from the
screen.
•
Check that the power cord of the monitor and PC is connected to a
grounded main outlet. Failure to ground the equipment may result in
a malfunction.
•
Perform touch panel sensitivity adjustment using TPOffset.
• Changing the position or angle of the monitor may cause the cursor
to jump.
•
Keep metals away from the touch panel surface as they may lead to
incorrect cursor positioning.
• If the touch panel is dirty, the touch panel may not operate properly.
Clean the touch panel surface. (Refer to the monitor User’s Manual
in the CD-ROM.)
•
The spray for preventing static electricity may affect the sensitivity of
the touch panel and cursor positioning.
•
Do not touch the touch panel for five seconds after the PC starts up,
after turning on the monitor, or after connecting the cable. Touching
the touch panel too soon may cause incorrect cursor positioning or
disable touch operations. If this occurs, either refrain from touching
the touch panel for approximately two minutes, or turn the monitor off
and on again. If the problem persists, calibrate the screen again.
3. The cursor does not appear at
the touched position and instead
is displayed at a point-symmetric
position with respect to the
center of the screen.
• Calibrate the screen again.
4. Cursor is jittery. / Lines drawn
are not straight and smooth.
•
Check that the power cord of the monitor and PC is connected to a
grounded main outlet. Failure to ground the equipment may result in
a malfunction.
•
Hold down
for two seconds or more to perform touch panel
sensitivity adjustment. Do not touch the touch panel until the
message "Don't touch the panel. Calibrating..." disappears from the
screen.
•
Perform touch panel sensitivity adjustment using TPOffset.
• Cursor may be jittery under the interference of metal.
• Leave space between monitors when multiple monitors are placed
close to each other.
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Chapter 4 Troubleshooting
