Dynatron 150plus, Руководство по обслуживанию

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Dynatron ® 150 plus
Sending a Unit in for Repair
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Sending a Unit in for Repair
Return Authorization
To send a unit to Dynatronics for repair, you MUST first receive authorization from
Dynatronics. This authorization is represented by a Return Authorization (RA)
number. An RA form is used internally at Dynatronics to help identify who is
sending the unit in for repair and why. It shows customer complaint or problem
information, and has the address where the unit should be shipped after repair.
When a service call is received by Dynatronics, the following information must be
supplied before an RA number can be issued:
1. User name and address
2. User phone number
3. Serial number of the unit
4. A description of the problem with the unit.
This information is important so we may identify the problem before the unit is
shipped and ensure proper handling of the repair or disposition of the unit. The user
or dealer name and address, and the serial number of the unit is required before
Dynatronics will issue an RA number.
When the unit is received at Dynatronics, it is unpacked and inspected for shipping
damage. An inventory of the parts that were sent with the unit is taken at that time
and recorded on the RA sheet. Any observed damage is also noted on the sheet. The
unit is then examined by a repair technician who evaluates the problems with the unit
and writes observations on the RA form. The technician completes the repair, again
writing the steps taken to repair the unit, listing the parts used, and recording the time
taken in the repair. The technician dates and signs the form. The unit then receives a
final quality assurance (QA) inspection by quality control staff member who signs the
RA form indicating the QA is complete.
One copy of the RA form is returned to the user with the unit. This tells the dealer
and the user what was done to the unit while it was in for repair.
Why the Information is Necessary
Dynatronics, like all medical manufacturing companies, is required by the FDA to
keep records on all units sold. This record consists of 1) the date the unit was sold, 2)
to whom it was sold, 3) any problems the customer has with that unit in the field, and
4) any information on repairs performed on the unit.