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Section 5 - Contacting Dukane
Dukane Manual Part No. 403-610-02
Contacting Dukane
Identify Equipment
When contacting Dukane about a service–related
problem, be prepared to give the following information:
• Model number, line voltage and serial number
• Alarm/Fault indicators from the display
• Software version (Press
INFO
. With selection indica-
tors at
System Information
, press
ENTER
to get this
data.)
• Problem description and steps taken to resolve it
Many problems can be solved over the telephone, so it is
best to call from a telephone located near the equipment.
Intelligent Assembly
Solutions
Mailing Address
:
Dukane
2900 Dukane Drive
St. Charles, IL 60174 USA
Phone:
(630) 797–4900
E-mail:
Fax:
Main
(630) 797–4949
Service & Parts
(630) 584–0796
Website
The website has information about our products,
processes, solutions, and technical data. Downloads are
available for many kinds of literature. This is our main
web address:
You can locate your local representative at:
