Dish Network DuoDVR ViP 722k, Руководство пользователя

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Appendix
147
Limited Warranty
If You Need Assistance
1
Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your
customer account number, the receiver conditional access number, or the receiver model number ready.
Display the Important System Information menu to find these numbers.
2
A Customer Service Representative will assist you.
3
If the Representative determines you should return any equipment, you will be directed to call a Return
Authorization representative. Before shipping any equipment, you must talk to a Return Authorization
representative and must obtain a Return Authorization (RA) number.
4
You will be given the appropriate address for which to return your equipment. Whether under warranty or
not, you will be responsible for the cost of shipping back the defective equipment. For faster service, see
the Advance Exchange Program below.
5
Returned equipment must be packaged properly, using either the original shipping materials or the
packaging in which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any items
returned without a copy of the Proof of Purchase will be considered out of warranty. Follow the instructions
given to you by the Customer Service Representative.
6
Write the RA number in large, clearly visible characters on the outside of the shipping box that you use to
return the equipment. To avoid confusion and misunderstandings, shipments without an RA number
clearly visible on the outside of the box will be returned to you at your expense.
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending
upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a
prepaid shipping label and instructions on how to return the defective equipment. The shipping charge, for receiving
replacement equipment and returning the defective equipment, is a one-time fee based on EchoStar's competitive bulk
shipping rates (additional charges may apply outside of the continental US). This fee will be charged to your billing
account or your valid credit card. If you do not ship the defective equipment to EchoStar within ten days after receiving
the replacement, your billing account or credit card will be charged the market price of the replacement. If you return the
defective equipment after ten days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard
repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion
determines has voided the warranty, or makes the equipment unrepairable, billing account or credit card will be charged
the market price of the replacement.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment you
will be shipped a replacement. Your original equipment will not be available for return.
If the defective equipment is covered under this warranty, a replacement will be shipped back to you at no additional
cost (additional charges may apply outside the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard
repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion
determines has voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be
charged the market price of the replacement.
Accessory Warranty
An accessory is any DISH branded equipment, displaying the DISH logo, excluding the receiver, cables and hookups,
and non-mechanical components. A one-year warranty becomes effective upon the activation of the DISH system or
date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an accessory has
an expired warranty, no exchange will be issued. You may purchase replacement accessories from DISH or your local
retailer.