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Page 109
Residential Customer Agreement
Page 109
Residential Customer Agreement
Thank you for choosing DISH Network®.
To view this Residential Customer Agreement in Spanish, please visit dish.com or call us at
800-333-DISH (3474) and we will send you a copy. Para ver este acuerdo en español por favor visite
dish.com o llame all 1-800-333-DISH (3474) y le enviaremos una copia .
DISH Network is happy to answer any questions you may have (including questions regarding billing,
installation, equipment and service) and to provide you with technical and other customer support. You may
contact us 24 hours a day, any day of the year:
Phone: 800-333-DISH (3474)
Email: care@dish.com
Mail: DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website: dish.com
For purposes of this Residential Customer Agreement (the “Agreement”) and any customer agreement(s)
applicable to the package plan(s) under which you are receiving Services and/or equipment from DISH
Network (each, a “Package Plan Agreement”): (i) “you” and “your” refer to you, the DISH Network subscriber;
and (ii) "DISH Network", “DISH”, "we," "us" or “our” refer to DISH Network L.L.C. (formerly known as
EchoStar Satellite L.L.C.) or, where applicable under the particular circumstances, third party billing agents.
“DISH Network” is a registered trademark of DISH Network L.L.C.
THIS AGREEMENT, TOGETHER WITH ANY APPLICABLE PACKAGE PLAN AGREEMENT, SETS FORTH
THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES AND
EQUIPMENT TO YOU. THIS AGREEMENT IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT. IF YOU
ARE A NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND
RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT SHALL CONSTITUTE YOUR ACCEPTANCE
OF THIS AGREEMENT. IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER, WE WILL NOTIFY
YOU OF ANY CHANGES TO, OR REPLACEMENT OF, THIS AGREEMENT, AND YOUR CONTINUED
RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT FOLLOWING RECEIPT OF SUCH NOTICE
SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED AGREEMENT. IF YOU
ARE AN EXISTING CUSTOMER AND DO NOT WISH TO ACCEPT ANY CHANGED OR REPLACED
AGREEMENT, YOU MUST NOTIFY US IMMEDIATELY AND WE WILL, AT OUR OPTION, EITHER
CANCEL YOUR SERVICE OR ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE
PREVIOUS VERSION OF THIS AGREEMENT.
1 . THE DISH NETWORK SERVICE
A. Services Defined. "Services" shall mean all video, audio, data, interactive and other programming
services and all other services that are currently available from DISH Network (whether subscription, pay-
per-view or otherwise) and that we may provide to customers in the future.
B. Minimum Programming Levels. If your applicable Package Plan Agreement specifies required minimum
programming, you must subscribe to such programming. Otherwise, you must subscribe to one or more of
the following programming packages: Welcome Pack, Latino Welcome, DISH America or a higher version of
such packages; a qualifying International package plus one of the following: International Basic Package,
Chinese Basic Package, or a previously listed package. We may change such minimum programming
requirements at any time. For select customers based on when activation of service occurred, an
International Service Access Fee (as detailed in Exhibit 1) may apply. If you subscribe to Racetrack TV, but
do not subscribe to applicable minimum programming a Service Access Fee (as detailed in Exhibit 1) may
appply.
C. Programming Availability. Certain Services, including without limitation, some subscription Services,
sporting events and broadcast network Services, may be blacked out in your viewing area; if you circumvent
or attempt to circumvent any of these blackouts, you may be subject to legal action. If the location at which
you are receiving Services is a wagering location, you are not eligible to receive certain channels, including
without limitation, Racetrack TV. You must be at least 18 years of age, or the applicable age of majority
where you reside, to order or receive adult-oriented programming services.
D. Changing Your Programming Selection. Unless otherwise specified in this Agreement or any applicable
Package Plan Agreement(s), you may change your programming selection at any time by notifying us. A
Programming Change Fee (as detailed in Exhibit 1) may apply to such programming changes, unless you
are receiving Services and/or Equipment (as defined in Section 4(A)) pursuant to a Package Plan
Agreement that requires you to pay in full for all Services and/or Equipment prior to receiving such Services
and/or Equipment (a “Pre-Pay Promotion”).
E. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only when
you renew. You may not downgrade your Services during the term of a multi-month subscription.
F. Ordering Pay-Per-View. You may use your remote control and on-screen program guide to order pay-per-
view Services through your television if your DISH Network receiver is connected to a land-based telephone
line and/or a broadband home network. You may also order DISH Network pay-per-view Services by calling
877-DISH-PPV (3474-778) and using our automated system, or by visiting dish.com/orderppv, or by
speaking with a live operator at one of our customer service centers (an Agent Assist Fee will apply as