upgrades. Do not unplug your receiver while an upgrade is in progress. Please consult the Upgrade
Menu to find a schedule of upgrades or modifications planned by DIRECTV.
DIRECTV Receiver or TV Problems
Progress bar freezes during Satellite Data Acquisition
This is normal. The progress bar times out after two minutes. If your screen is still blank for a few
minutes after the progress bar times out, press the RESET button behind the access panel door on
the front of the DIRECTV Receiver and wait for program guide information to be acquired.
Wrong picture, blue screen, snow or black/blank picture
The DIRECTV Receiver and most TVs and VCRs let you toggle between video sources. If you don’t
see the signal you think you should be seeing, try using these buttons to toggle between the signals:
4
Press the TV/VCR button on the VCR remote or on the VCR’s front panel.
4
Press the TV INPUT button on the DIRECTV
remote control.
4
If problems persist, turn off all equipment that is connected to your TV, wait a few minutes,
then turn the DIRECTV Receiver back on.
Note
If your TV is connected with just coaxial cables, you must tune to Channel 3 or 4, as set with the 3/4 switch on the
back of your DIRECTV Receiver box.
Troubleshooting
Many problems can be corrected by performing a simple reset of the DIRECTV
®
Receiver. If you
experience the image freezes, audio freezes or blank screen, or the system won’t respond to front
panel button or remote control, try one of these:
4
Press the red RESET button behind the access card panel door on the front of the
DIRECTV Receiver, then wait for program guide information to be acquired.
4
If the problems persist, try unplugging the power cord of the DIRECTV Receiver for 15
seconds, then plug it in again.
4
Running the System Test (later in this section) can also help you diagnose and solve many
common problems.
System Upgrades
Your DIRECTV Receiver is able to receive upgrades or modifications to some of its features and
functions. These modifications will occur automatically, usually at times when the receiver would
likely be turned off. If your receiver is on when an upgrade or modification is sent, you may
experience a disruption in reception for a minute or two. Your reception should return to normal
after the modification is complete. Your receiver must be plugged in to AC power to receive any
You can find additional troubleshooting
help at
DIRECTVLA.com.
TIP
Troubleshooting
Other Information
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