Partial programming loss/channels missing from the Guide/channel is in the Guide but can’t tune to
4
Your satellite dish antenna may be incorrectly configured. Check the dish type set in your receiver’s preferences
and change if necessary. Press the
MENU key on the
remote control, then select
Settings,
then
Setup
. In the next
menu, select
Satellite
, then
Repeat Satellite Dish Setup
. Follow the steps.
4
The channels might be excluded from the
Favorites
list currently in use. Press
MENU on the
remote, select
Favorites
, then
All Channels
, or enter the channel number manually.
My video and audio are out of sync.
4
Try changing channels.
4
Press LIST, then EXIT.
4
If neither of those work,
restart your DIRECTV Receiver. Press MENU, press SELECT on
Settings
, then
SELECT
Setup
. Select the
Reset
item from the left menu and follow the onscreen instructions.
My DIRECTV Receiver is “frozen” on a single frame of a TV picture.
4
If you are on a Pay Per View channel, watching the free portion of a program, the free portion may be completed.
You must buy the program to continue watching.
4
If that doesn’t work, restart your DIRECTV Receiver. Press MENU, press SELECT on
Settings
, then SELECT
Setup
. Select the
Reset
item from the left menu and follow the onscreen instructions.
Chapter 4
51
Troubleshooting
4
Your DIRECTV Receiver may be hooked up incorrectly to the TV. Press the
INFO button on the front panel
of the DIRECTV Receiver to see if the channel banner appears. If it does not, check the
Setup and Connections
section for instructions about connecting your satellite receiver.
4
If the DIRECTV Receiver is connected to the RF input of your TV, make sure that the TV channel matches the
3/4 RF switch on the back panel.
4
Press the TV INPUT key on the
remote to make sure your TV input is set to the TV input your DIRECTV
Receiver is connected to.
4
Press the POWER button on the front of the DIRECTV Receiver.
4
Press the red RESET button behind the door on the front panel of the
DIRECTV Receiver.
Temporary loss of the satellite signal or Searching for Satellite Signal message
4
Your satellite system may be experiencing
rain fade
, a temporary loss of the satellite signal due to unusually heavy
rain clouds or rainfall. Rain fade is usually brief, lasting only as long as the heavy rain cloud condition persists.
4
Your dish may be blocked. Check that something is not blocking the dish.
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