Digital Equipment PRIORIS ZX 6000 MP SERIES, Руководство пользователя

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Problem Solving and Troubleshooting
11-2
Initial Troubleshooting
Follow these general procedures to troubleshoot your Prioris ZX 6000MP
Series.
•
Record all configuration information and have it readily available.
•
Turn off your server, wait until all hard disk drives completely spin
down, and then turn it back on.
•
Refer to Chapter 4, “Server Management,” if the POST detects an
error.
•
Ensure that all cables and connections are secure.
•
Make sure all necessary video, printer, and application device
drivers are properly installed.
•
Try not to troubleshoot more than one problem at a time.
•
Try to duplicate the problem.
•
Run the diagnostic software.
•
Run the SCU.
Refer to Chapter 2, “Server Utilities,” to ensure the server is correctly
configured for all installed hardware and software.
•
Run SCSISelect if you have problems after connecting a SCSI
device.
Refer to Chapter 2, “Server Utilities,” for additional information.
•
Contact Digital Services for software or hardware related problems.
NOTE:
If you need to return a failed component, pack it in
its original container and return it to Digital for service.
If you are a self-maintenance customer, call your Digital
service representative for assistance and
recommendations. Refer to the “Service Area” on the server
CD-ROM for the phone numbers in your area.